N

Nikhil Nagarkar

Sales Executive

Sydney, NSW, Australia22 yrs 8 mos experience
Highly StableAI Enabled

Key Highlights

  • 22 years of experience in technology leadership.
  • Expert in bridging business needs with technology outcomes.
  • Focused on Generative AI and operational efficiency.
Stackforce AI infers this person is a Fintech and Cybersecurity expert with extensive experience in service delivery and program management.

Contact

LinkedIn

Skills

Core Skills

Account ManagementCyber SecurityService DeliveryProgram ManagementPaymentsProject ManagementIt Service Management

Other Skills

Stakeholder EngagementGenAIEnterprise PlatformsDigital ComplianceDevOps StrategyService Delivery FrameworkApplication DevelopmentKnowledge ManagementSDLCRequirements AnalysisITIL CertifiedProject DeliveryPMPOffshoringSolution Architecture

About

I'm a seasoned technology leader with over 22 years of experience driving transformation across diverse domains including Retail Banking (Payments & Channels), Cyber Security, General Insurance, and Infrastructure Services. My core strength lies in bridging the gap between business needs and technology outcomes—delivering scalable, secure, and customer-centric solutions. I’ve led globally distributed teams of up to 600+ FTEs across India, Australia and UK, managing both RUN (ITSM, Service Operations) and CHANGE (Programs, Portfolios, Transformations) tracks. My leadership style is deeply people-focused—rooted in empathy, trust, and long-term talent development. Strategically, I’ve helped clients shape and execute multi-year roadmaps that align with enterprise objectives, improve cost efficiencies, and elevate customer experiences. I’ve worked closely with CXOs on critical programs across core banking modernisation, payments transformation, and cyber uplift initiatives. Currently, I'm expanding my focus toward Generative AI, exploring how emerging technologies can augment operational efficiency, customer support, and decision-making. Core Capabilities: * Account Management & Stakeholder Engagement * Service Delivery, Incident & Problem Management * Payments, Digital Channels, and Core Banking * Cyber Security (IAM, PAM) * Insurance Policy & Claims Admin Systems * Program Management & Agile Delivery * Vendor Governance & Commercials * Team Building, Coaching & DEI Advocacy * GenAI Use Cases in Enterprise IT Career Drivers: * Building great teams * Delivering meaningful, measurable impact * Staying curious and evolving with tech * Leading with integrity and transparency

Experience

22 yrs 8 mos
Total Experience
4 yrs 6 mos
Average Tenure
4 yrs 7 mos
Current Experience

Infosys

Sales Director

Oct 2021 – Present · 4 yrs 7 mos · Sydney, New South Wales, Australia · On-site

  • Managed relationships across multiple portfolios for a large Australian bank, enhancing client engagement and satisfaction.
  • Spearheaded initiatives in GenAI platform engagement and CyberSecurity, driving innovation and security measures.
  • Collaborated with CTO and teams on Enterprise Platforms, including DevOps, API platform, and ECM
Account ManagementStakeholder EngagementGenAICyberSecurityEnterprise PlatformsCyber Security

Tata consultancy services

2 roles

Client Partner

Jan 2019 – Sep 2021 · 2 yrs 8 mos

Client Engagement Manager

May 2016 – Dec 2018 · 2 yrs 7 mos

  • Responsible for managing a large portfolio (RUN & Change) for one of the largest banks in Australia

Infosys

Service Delivery Manager

Mar 2015 – Apr 2016 · 1 yr 1 mo · Sydney, Australia

  • Managing a large Digital & Compliance portfolio (RUN & Change) in Consumer Banking for one of the largest banks in Australia through Infosys
  • Managed a large ($40M) digital portfolio with over 400FTEs on the account
  • Delivered transformational programs in the mortgage business (Reduced the on boarding cycle time from 3 days to 20 mins)
  • Built DevOps strategy that helped deliver changes into production in every 2 weeks
Service DeliveryDigital ComplianceDevOps StrategyProgram Management

Tata consultancy services

3 roles

Portfolio Manager - Payments

Nov 2010 – Feb 2015 · 4 yrs 3 mos

  • Portfolio Manager - Payments for one of the largest banks in Australia
  • Accountable for end to end delivery of payment systems covering all clearing streams (Cheques, Direct Entries, BPAY, SWIFT, Cards)
  • Designed and executed end to end service delivery framework and best practice project management - Managed complex projects and high-value clients at various points in engagements leading to good revenue growth for TCS
  • Contributed to business development activities with TCS
  • Recruitment and on-boarding of the project team members across various skill sets and expertise
  • High-value human capital management to retain top talent with appropriate performance review process
  • Was part of key initiatives that focussed on Payments controls and also programs that enabled Real-time DE payments and process improvements/controls in staff assisted payments
  • Played the role of a system integrator in tranformation programs in Trade Finance and also projects that addressed payments stability issues
PaymentsService Delivery FrameworkProject Management

Service Delivery Manager - General Insurance Portfolio

Promoted

Jan 2007 – Oct 2010 · 3 yrs 9 mos

  • Service Delivery Manager for one of the largest Insurers in UK
  • Accountable for RUN and Change teams that delivered top quality services to customer.
  • Delivered below key projects/programs
  • Setup and support of Remedy application ( IT Service Management )
  • IBM Content manager implementation across General Insurance
  • Application Development and Maintenance of bespoke Lotus Notes applications that were used for claims investigation
  • Implementation of intranet portal on Sharepoint 2003 and few other internal applications built on MS .Net
Service DeliveryIT Service ManagementApplication Development

Infrastructure Specialist / Web Developer

Jan 2003 – Jan 2006 · 3 yrs

Bharat electronics ltd

Trainee Engineer

Apr 2002 – Mar 2003 · 11 mos · Bangalore

Education

Visvesvaraya Technological University

Bachelor of Engineering - BE

Jan 1998 – Jan 2002

VTU

BE — Electronics and Communication

Jan 1998 – Jan 2002

Stackforce found 100+ more professionals with Account Management & Cyber Security

Explore similar profiles based on matching skills and experience

Sara Badran

Sara Badran

Senior BDR and Marketing Specialist

at DeXpose

Dubai, United Arab Emirates3 yrs exp
Business DevelopmentMarketing StrategyGo-To-Market ExecutionSales DevelopmentLead Generation
Gaurav Pandey (G.P.)

Gaurav Pandey (G.P.)

Regional Director & Country Manager - India and South Asia

at Cyberbit

New Delhi, India18 yrs 9 mos exp
CybersecurityBusiness ExpansionAccount ManagementEnterprise SalesNetwork Security
KB

Komal Banka

Assistant Manager HR

at AMS

Bengaluru, India6 yrs 3 mos exp
Talent acquisitionTechnical Recruiting
Maunish Patel

Maunish Patel

Head of Security Engineering

at Medibank

Melbourne, Australia17 yrs 7 mos exp
Cloud SecurityCyber Security StrategyCyber Security ArchitectureProject Management
BA

Bilal Ahmed

Recruitment Consultant | Software & Quality Engineering

at Xpertise Recruitment

United Kingdom4 yrs 8 mos exp
Quality EngineeringSoftware Engineering
MK

Mayank Kumar

Senior Manager-HR

at iEnergizer

India7 yrs 3 mos exp
RecruitingVendor Management
TK

Tejas K.

Quality Analyst

at Genesis Global

Bengaluru, India4 yrs 7 mos exp
Investment BankingPython (Programming Language)
Aman Rai

Aman Rai

Manager - Talent Acquisition

at Open Futures Group

New Delhi, India11 yrs exp
HR OperationsTalent AcquisitionTechnical Recruiting