Apr 2021 – Aug 2021 · 4 mos

• Identify opportunities to level-up the enrollment team’s processes
• Assist in quantitative analyses of key conversion metrics to identify opportunities
• Partner with Enrollment team to collect feedback or ideas for process improvements
• Synthesize and surface opportunities in terms of expected impact
• Support the Director of Enrollment Operations vision; be “the do-er”
• Make recommendations to Enrollment Operations Director in terms of what to pursue
• Own, drive, and report out on progress against key initiatives
• Serve as key point of contact for internal teams and external vendors to support initiatives
• Drive the majority of projects yourself; coordinate remaining items amongst the team
• Organize meetings and prepare presentation to share strategies with leadership
• Report out on initiative progress and expected impact vs. initial projections
• Improve the acquisition and enrollment process to ultimately convert more students
• Constantly assess the largest conversion opportunities (within enrollment and outside)
• Help marketing initiatives, processes, and tools; bridge the gap between teams
• Map the student acquisition process; understand pain points and opportunities
• Competitor research and audits
• Partner with Solutions Engineer and Marketing to implement changes, as needed
• Own solutions that will help Enrollment Advisors spend more time selling
• Collaborate heavily with SFDC Administrator to understand the potential of SFDC
• Discover the capabilities within Truly to collect and gather real-time, essential data
• Audit student facing materials; ensure branding messaging, and material is accurate
• Provide inbound and outbound phone support to “fill the gaps,” as needed
• Be the subject matter expert in sales solutions and routing
• Own the relationship with Tech Elevator; configure routing solutions as necessary
• Partner with Veterans Benefits Program Manager to improve the veteran experience

Aug 2016 – Apr 2021 · 4 yrs 8 mos

• Oversight and Management of the Admissions Process for the San Francisco Campus (HQ)
• Duties and Systems: Sales (Salesforce and PipeDrive), Project Management (Asana), Digital Marketing (Mailchimp, Drip.io), Recruiting, Administrative work (Google Suite, Excel, Salesforce, Hellosign), Customer Support (Helpscout), Event Management (Eventbrite and Meetup.com), Data Pulling and Report Building (Salesforce)
• Build and maintain relationships with prospective students through consistent follow up and personalized experiences (prospect lifecycle can last anywhere from 1 week to 1.5+ years)
• Consistently met and exceeded sales expectations; increased San Francisco enrollment and revenue each quarter
• Oversight of >$2 million in revenue
• Creation of extension campuses multiple times due to surpassing class capacity limits
• Contributor to Macro Growth Strategy for Marketing and Enrollment Initiatives
• Maintain and manage a strong 3 month plan of initiatives as well as a vision of "How to Solve the National Campus Growth Problem"
• Work collaboratively with Marketing and Events, Enrollment, Executive, and Product teams to push initiatives, programs and to boost enrollment
• Work closely with Finance and Legal teams on the handling of payment and confidential documentation
• Internal QA - working with product and infrastructure teams to give constructive feedback about internal systems (Salesforce, our site, new products, etc.) that have and are continuing to be implemented
• Track weekly KPIs and OKRs via Salesforce
• Scout and partner up with local, community and commercial organizations in order to increase program enrollment
• Oversight and Management of the Events team which includes two software engineers as Workshop Instructors
• Gave input and feedback on the company’s Diversity and Inclusion Initiative: Vision2020

Feb 2016 – Apr 2016 · 2 mos · San Francisco

Dec 2015 – Apr 2016 · 4 mos · San Francisco Bay Area

• Side passion project to give back to the community and make a positive impact
• Drive business development initiatives in order to expand membership as well as business partners
• Act as liaison between business partners and Scholar Wine
• Assist in the planning and execution of business expansion initiatives

Oct 2015 – Feb 2016 · 4 mos · San Francisco Bay Area

• Jobspring Partners is a professional IT staffing agency that takes an innovative approach to matching the most qualified IT professionals with organizations that offer rewarding full-time and contract career opportunities. We use a team-based approach to recruiting and work exclusively in the technology communities of ten major North American cities. With a deep understanding of the technology job market, we are able to identify opportunities that best serve the needs of people looking to advance their careers.
• We go the extra mile to help excellent candidates connect with companies that are looking to hire them. One of the ways we do this is through Tech in Motion, a national event series created by Jobspring that connects tech enthusiasts in ten North American cities. We work around the clock to assist candidates who want to take the next step in their careers. We take the time to meet with each of them individually to better understand their skills and unique needs. We openly invite you to experience our personalized recruiting approach so that we may help you find your next career destination.

Aug 2015 – Oct 2015 · 2 mos · San Francisco Bay Area

• Acted as the face of Nextdoor through the provision of excellent customer service
• Utilized Salesforce Desk to track cases and assist users with any technical or user issues
• Utilized JIRA to report issues to the Engineering team
• Worked with thousands of users in order to assess their needs and worked with them in order to address their concerns/issues

Jun 2014 – Aug 2014 · 2 mos · San Francisco Bay Area

• Created, marketed and implemented programs, activities and lesson plans related to social justice, health and wellness, college prep, economic inequality, environmental issues, etc.
• Collaborated with peers to create a five week program in a few days with very limited resources
• Created a database of resources for new staff in subsequent summers.
• Supervised 70 high school students and made sure that their actions corresponded to the core values and mission statement of the program.

Feb 2013 – Jun 2014 · 1 yr 4 mos

• Environmental Education- collaborated with peers to create and implement lesson plans that would engage middle school children
• Crop Management- irrigation, propagation, transplanting, disease, pest, and weed management, fertilizing, trellising, and mulching
• Crop Planning, including successional planting, CSA management, and Farm Stand planning/sales, crop varieties and quantities
• Tractor Training and Soil Cultivation
• Soil and Fertility Management, including compost, cover crop, and crop rotation
• Integrated Pest Management, including pathogens, pest management
• Farm Record Keeping, including yields and financial records
• Harvest and Post-Harvest Handling, including food safety and risk management

Aug 2012 – May 2015 · 2 yrs 9 mos

• Administrative responsibilities such as answering phones, receive and disseminate information, providing support to professional and student staff, and maintaining accurate service logs
• Issue equipment and maintain information information regarding equipment use and damage
• Interacting with residents and visitors, which includes answering any questions that arise
• Confront and report inappropriate activity
• Assist staff in emergency situations
• Collaborate with peers to market programs to residents

Jul 2010 – Sep 2011 · 1 yr 2 mos