Shikha Gupta

Operations Associate

Noida, Uttar Pradesh, India9 yrs 9 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

9+ years of IT experience with strong leadership skills.
Expert in data analysis and SQL query optimization.
Proven track record of enhancing project efficiency.

Stackforce AI infers this person is a Fintech and IT Services professional with strong analytical and data management skills.

Contact

Skills

Core Skills

Data AnalysisSqlCustomer EngagementBusiness Intelligence ReportingBusiness Analysis

Other Skills

Root Cause AnalysisMicrosoft ExcelCustomer InsightData AnalyticsData ManagementMicrosoft Power BIData MiningVisualizationClient CommunicationAnalytical ReasoningReportingCompetitive AnalysisProduct ManagementProduct RequirementsQuery Languages

About

Having 9+ years of IT industry experience with exceptional teamwork, leadership and communication skills. Excellent analytical and logical thinking to understand, analyse, document complex business processes. Working on large-scale projects as well handling daily operational requests. Profound technical understanding with the ability to meet project deadlines. Expertise in organizing, modeling and analysis data to forecast business trends. Proficient in creating complex SQL queries and reports in MS Access. Efficient, decisive and thorough professional.

Experience

9 yrs 9 mos

Total Experience

2 yrs 5 mos

Average Tenure

3 yrs 7 mos

Current Experience

Paytm

Junior Manager

Oct 2022 – Present · 3 yrs 7 mos · Noida

Enhance NPS (Net Promoter Score) by Customer Experience Analysis and Product Insights and Analytics.
Identify key drop-off points in the product funnel to enhance user experience and boost conversion rates.
Developed automated reports and dashboards, reducing report generation time by 50% and increasing
data accessibility by 25%.
Created functional specifications, user stories, BRDs, QA plans, change documents, and gap analysis
documents, reducing project delivery time by 20% and improving task completion efficiency by 15%.
Developed optimized SQL and Hive queries, halving execution time and cutting memory usage by 30%.
Provided training and mentorship, increasing team productivity by 20% and reducing data analysis errors
by 50%.

Root Cause AnalysisMicrosoft ExcelData AnalysisSQL

Hcl technologies

2 roles

Senior Analyst

Sep 2019 – Oct 2022 · 3 yrs 1 mo · Noida, Uttar Pradesh, India

Achieved a 25% increase in project efficiency through streamlined analytics, testing, implementation,
report automation and client support processes.
Efficient Requirements Gathering & Analysis , User Acceptance Testing (UAT),Data Mining/ Modelling/
Visualization thereby Reduced project turnaround by 30%.
Analyzed network and system monitoring data to identify issues, reducing downtime by 40% through
data analysis.
Improved service delivery by 35% via intuitive reporting and dashboards.

Microsoft ExcelMicrosoft Power BIData AnalysisBusiness Analysis

Post Graduate Engineer Trainee

Jun 2018 – Sep 2019 · 1 yr 3 mos · Noida, Uttar Pradesh, India

Providing data management services to bussiness, interpresting data from different sources, building models using SQL, creating reports, and implementing process improvement for bussiness potential and efficiency.
Control, monitor and track project tasks for Product Roadmap, for timelines and deliverables, identify and document project issues and risks. Conduct restrospectives.

Microsoft Power BIClient Communication

Wipro

Senior Associate

Feb 2015 – Jul 2016 · 1 yr 5 mos · Noida, Uttar Pradesh, India · On-site

Completed Exploratory Data Analysis yielding 20% improvement in report clarity, ensuring Quality
Adherence.
Produced reports highlighting contributors to customer feedback, resulting in 25% actionable insights in
terms with quality analysis.
Identified improvement areas on basis of client quality check, providing insights for process refinement,
leading to 30% efficiency gain.

Client CommunicationAnalytical ReasoningData Analysis