Oct 2015 – Sep 2016 · 11 mos · Ludhiāna Area, India

• . Handling the team of 20 team members.
• Taking Solo tour and making notes for whole day with point to point.
• Briefing to team about store figures and assigning the task to individuals and taking regular follow up on it and also download the important communication to team such as Process notes, Comacs and other important communications.
• Making strategy for 100% target achievement
• Motivating the teams for increasing the productivity and timely delivery to Customer.
• Organizing the Marketing activities such as Jogger Park, Canopy activity and corporate activity etc and generating orders from these activities.
• Accountable for Timely delivery as per company standard also provide after sales services to them.
• Working on store reports and also tracking the vendor payments and updating the ledgers for this.
• Managing the team roster also tracking the attendance and conveyance data of team.
• Provide training to freshers and also helping them for enhancing their process knowledge.
• Maintaining the proper records of Petty & operational cash with proper paperwork.
• Keep price and offers updating on Customer website and also accountable for stock availability at vendors.

May 2011 – Oct 2015 · 4 yrs 5 mos · Sangrur Area, India

• Handling daily store operations with team of 18 team members.
• Day start with store walk( Solo tour) and making notes for the day
• Taking huddle and discussing the store dashboard and also align the task to individual and taking follow up on it.
• Downloading the Important communication and process notes to team and also motivating them for 100% target achievement.
• Preparing the store for audit such as Food Safety, Star Audit, Pep Audit, & Fire Safety audit etc.
• Accountable for store Productivity and working on opportunities for converting footfall in store.
• Working on Profit & loss statement and make strategy for getting the store cash positive.
• Working on store reports related with Inventory, Cash & Bank etc.
• Implementation of Plano gram as per company standard and also ensure for availability of stock for this.
• Ensuring 100% PI accuracy by proper punching of Shrink & Dump and receiving of merchandise.
• Ensuring the stock on shelf with appropriate zoning and facing and also organizing the backroom.
• Motivating the team by proper by proper interaction and coaching and maintaining the proper records of this.
• Responsible for the offer highlighting and price updating of product and ensuring the stock on shelf with proper zoning and facing along with updated modulars.
• Working as customer service manager & resolve customer complaints by determining optimal solutions
• Reducing shrinkage and ensure stock receiving & replenishment.

Jul 2010 – Apr 2015 · 4 yrs 9 mos · Jalandhar Area, India

• Maintaining daily activity report.
• Generating lead by Tele calling and personal interaction & making proper records for this.
• Organizing the corporate activity and seminars and making the people aware about the requirement of financial security in life
• Managing the portfolio of clients and offering them variety of products such as mutual funds, Sips, Bonds, Health insurance, General insurance & Life insurance etc.
• Analyzing the customer financial position for offering the right product as per the need of customer.
• Generating business from new clients and also maintain existing clients.
• Providing after sales services.