Frank Zapata

Operations Associate

Raleigh, North Carolina, United States17 yrs 9 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 15 years in operations and hospitality.
Expert in global program and project management.
Proven track record in enhancing employee experiences.

Stackforce AI infers this person is a Hospitality Operations Specialist with a focus on Workplace Management.

Contact

Skills

Core Skills

Program ManagementProject ManagementOperations ManagementFacilities OperationsConstruction Project ManagementFacility Management (fm)LeadershipGuest ExperienceCustomer ServiceHospitality Management

Other Skills

Workplace OperationsEmployee ProgramsSpecial ProjectsFacilities DevelopmentEmployee EngagementStrategic PlanningRemote Workforce ManagementOffice OperationsHospitalityContract NegotiationWorkplace DesignEmployee RelationsConstruction BudgetsMicrosoft OfficeProperty Management

About

I’m an operations and hospitality specialist with over 15 years of experience in employee and customer focused environments. I’ve helped build and scale workplace operations from the ground up, supporting teams through the real challenges that come with growth. My expertise includes workplace program and project management, team development, vendor relations, and conflict resolution. I’ve led initiatives across the Americas, Canada, EMEA, and APAC, collaborating globally to open new office hubs, refresh spaces, and lead thoughtful decommissions. Known for my positive attitude and calm under pressure, I bring clarity and a service mindset to every project, driven by a passion for building better workplaces where people can do their best work.

Experience

17 yrs 9 mos

Total Experience

3 yrs 7 mos

Average Tenure

5 yrs 8 mos

Current Experience

Microsoft

Senior Portfolio Manager

Apr 2024 – Present · 2 yrs 1 mo

Supporting Workplace Operations, Employee Programs, and Special Projects at GitHub across the Americas, Canada, EMEA, and APAC.

Workplace OperationsEmployee ProgramsSpecial ProjectsProgram ManagementProject Management

Github

2 roles

Sr. Workplace Project Manager

Jun 2023 – Present · 2 yrs 11 mos

Facilities DevelopmentEmployee EngagementStrategic PlanningProject ManagementOperations ManagementRemote Workforce Management

Workplace Operations Manager

Sep 2020 – Jun 2023 · 2 yrs 9 mos

Led the opening and daily operations of a 40,000 sq. ft. workspace including overseeing renovations and crafting an interior design plan.
Project Manager for office renovations and improvements that included wellness rooms, new mothers rooms, and multifunctional spaces.
Negotiated and procured vendor services including janitorial, employee meals, plant services, composting, and life safety.
Managed leases, operations and amenities of NYC, Raleigh, Toronto and Amsterdam offices.
Hosted employee experience events in cities across the Americas, Canada, EMEA and APAC to build connection amongst distributed teams.

LeadershipOffice OperationsConstruction Project ManagementHospitalityProgram ManagementFacilities Operations+9

Wework

Senior Community Manager

Feb 2017 – May 2020 · 3 yrs 3 mos · Miami FL / Durham N.C · On-site

Successfully opened a 70,000 sq. ft. property, leading recruitment and training of team members, while providing leadership support for two existing locations.
Coordinated move in’s and move outs with tenants, facilities teams, and base building, to guarantee a seamless and positive experience.
Responded to tenant requests and NPS surveys, establishing positive relationships, and providing exceptional service to high profile, special attention clients.
Led property tours, and negotiated sales with potential clients. Prepared agreements, and coordinated with the legal team on any amendments or addendums, surpassing occupancy and financial projections in a challenged market.

LeadershipOffice OperationsConstruction Project ManagementFacility Management (FM)Workplace DesignEmployee Relations+2

The standard spa, miami beach

Director, Guest Experience

Jun 2015 – Feb 2017 · 1 yr 8 mos · Miami/Fort Lauderdale Area · On-site

Built and maintained relationships with guests and members, with a hyper focus on increasing loyalty.
Strategized and managed VIP welcome amenity program for personalized experiences.
Developed system to identify and track notable and repeat guests, leading to a 30% increase in return visits.
Generated detailed guest profiles, noting preferences for tailored services.
Offered travel guidance, social advice and personal concierge services.
Participated in exclusive projects and events with sister properties: The Standard Hollywood, Downtown L.A., High Line NY, and East Village NY locations.

LeadershipOffice OperationsFacility Management (FM)Employee RelationsPeople ManagementMicrosoft Office+1

The standard hotel

Reception Manager

Jan 2011 – Feb 2017 · 6 yrs 1 mo · Miami Beach, Florida, United States · On-site

Led a dynamic front office team and managed hiring process, day-to-day operations, and staff development.
Coordinated bell staff, concierge, night audit, and valet services to ensure quality customer experiences.

LeadershipOffice OperationsFacility Management (FM)Employee RelationsPeople ManagementMicrosoft Office+1

Gansevoort hotel group

Assistant Front Office Manager

Dec 2007 – Sep 2010 · 2 yrs 9 mos · Miami Beach · On-site

Supervised and coordinated the daily operations of a 340 room luxury hotel, with an emphasis on guest experience and synergy across departments.
Executed night audit to ensure 24/7 adherence to hotel standards and guest satisfaction.
Led VIP service arrangements, collaborating with multiple departments including 2 nightclubs and 2 restaurants.
Demonstrated exceptional communication and interpersonal ability with senior management, team members and guests.

LeadershipHospitality ManagementFacility Management (FM)Microsoft Office