Madhvi Bhagat

Business Development Executive

Bengaluru, Karnataka, India6 yrs 8 mos experience

Most Likely To Switch

Key Highlights

Proven track record in client management and satisfaction.
Expertise in developing strategic growth initiatives.
Strong background in e-commerce and affiliate marketing.

Stackforce AI infers this person is a B2C E-commerce specialist with a focus on customer engagement and growth strategies.

Contact

Skills

Core Skills

Account ManagementCustomer Relationship Management (crm)Affiliate MarketingE-commerce OptimizationClient Issue ResolutionCustomer Service

Other Skills

Building Business RelationshipsCross-functional CoordinationAffiliate NetworksMarket AnalysisCustomer SatisfactionClient TrainingConducting MeetingsCustomer Service OperationsOrder FulfillmentOrder ManagementOrder ProcessingCross-functional Team LeadershipCommunicationSupport ManagementCustomer Service Representatives

About

Experienced professional with a strong background in customer support, client management, and growth strategy. I started my journey with IndiGo, assisting passengers with ticketing and travel needs. At Concentrix, I supported Uber’s ecosystem by resolving issues for riders, drivers, and eaters. I then moved to WateIQ Logistics, where I handled end-to-end client management, customer support, and team leadership. Currently, I’m working at Meesho as a Growth Manager in the Affiliate Program, where I onboard creators and influencers, support their content development, and drive engagement through strategic guidance.

Experience

6 yrs 8 mos

Total Experience

1 yr 8 mos

Average Tenure

1 yr 10 mos

Current Experience

Meesho

Key Account Manager

Jun 2024 – Present · 1 yr 10 mos · Bengaluru, Karnataka, India · Remote

Built and nurtured relationships with key sellers and content creators to expand the affiliate network. Developed and executed co-branded campaigns with sellers and creators, leveraging their audiences to increase product visibility, and drive sales. Managed affiliate pay-outs and performance incentives, ensuring timely and accurate compensation for creators and sellers based on performance metrics, leading to improved partner satisfaction and retention. Developed strong relationships with key clients, acting as the main point of contact, and ensuring satisfaction. Collaborated closely with the product and marketing teams to develop customized offerings for clients. Provided regular performance analysis and reports to clients, including insights on sales trends, KPIs, and actionable recommendations, improving client satisfaction and account growth. Monitored and tracked industry trends, competitor activity, and client needs to ensure the start-up remained competitive and innovative in its service offerings.

Building Business RelationshipsCross-functional CoordinationAffiliate NetworksAccount ManagementCustomer Relationship Management (CRM)Market Analysis+1

Wareiq

Ecommerce Specialist

Dec 2022 – Apr 2024 · 1 yr 4 mos · Bengaluru, Karnataka, India · Hybrid

Customer Service OperationsE-commerce OptimizationOrder FulfillmentOrder ManagementOrder Processing

Wareiq logistics

Key Account Manager

Dec 2022 – Apr 2024 · 1 yr 4 mos

Managed relationships with key clients to enhance satisfaction and retention. Analyzed market trends and customer feedback to identify growth opportunities. Resolved client issues swiftly by implementing effective problem-solving strategies. Trained junior staff on best practices in account management and client relations. Conducted meetings with clients to align objectives and address challenges. Established strong client relationships through consistent communication and follow-up. Coordinated cross-functional teams for successful execution of projects for large accounts. Recommended changes in product offerings based on market analysis and pricing strategies.

Client Issue ResolutionCross-functional Team LeadershipMarket AnalysisCustomer SatisfactionAccount Management

Concentrix limited company

Customer Support Representative

Dec 2020 – Nov 2022 · 1 yr 11 mos · Gurugram, Haryana, India · Remote

Support ManagementCustomer Service RepresentativesCustomer Escalation ManagementOnline SupportCustomer Service

Concentrix, uber

Customer Service Executive

Sep 2020 – Oct 2023 · 3 yrs 1 mo

Assisted customers with inquiries and resolved issues efficiently. Managed customer accounts and updated information in the system. Escalated complex issues to appropriate departments for resolution. Handled customer complaints with empathy, ensuring a positive service experience. Remained calm and professional in stressful circumstances and effectively diffused tense situations. Answered inbound calls, chats and emails to facilitate customer service.

Customer ServiceCommunicationCustomer Satisfaction

Igt solutions

Customer Support Executive

Oct 2019 – Nov 2020 · 1 yr 1 mo · Gurugram, Haryana, India · On-site

Airline TicketingCommunicationSalesforce.comCustomer Service

Igt solutions, indigo

Customer Support Representative

Jun 2019 – Aug 2020 · 1 yr 2 mos

Engaged in active listening with callers to confirm or clarify information and diffuse anger. Resolved customer inquiries in a timely manner. Answered support calls to learn about and address customer needs, complaints or other issues with products or services. Maximized customer satisfaction by handling customer email and telephone interactions.