Nov 2023 – May 2025 · 1 yr 6 mos · On-site

• Responsible for leading and delivering Customer engagements at Foundation AI, leading IDP solution provider in Legal space.
• Responsible for leading 20 member team encapsulating, Professional Services (Technical & Functional), Program Management and Customer Success Managers, ensuring successful delivery of business critical systems for Law firms using PMS like Litify, Clio, Smart Advocate, Filevine & Meruscase.
• Responsible for scaling business P&L and continuous improvement of Operational Metrics like Utilization, Productivity, Revenue, Cost, and Margin.
• Lead Cross functional teams and responsible for product growth, by providing input on product improvement, while engaging with installed base and potential customers.
• Established new operating model, role and processes that resulted in 3.25X of revenue from quarter to quarter. Recorded the biggest revenue month and quarter in the company's history.

Apr 2021 – Oct 2023 · 2 yrs 6 mos · Bangalore Urban, Karnataka, India · Hybrid

• Responsible for leading and delivering Customer engagements at Tact.ai, leading Conversational AI assistant solution provider in Life Science and Pharma space.
• Lead end-to-end implementation of AI projects at using Tacts conversation AI solution at the intelligent edge, defining project goals and success criteria.
• Single point of contact for project/program risks, issues and change requests; and their effective management and resolution.
• Developed project plans, budgets, and maintained adherence to timelines. Conducted project status meetings, provided updates to internal & external stakeholders.Generate Project reports and forecasts to be shared with internal and external stakeholders
• Helped scale the delivery methodology of Professional Services team, which accounted for ~ 35% of company's revenue.
• Collaborate with product management, Engineering and Customer Success teams for successful and timely delivery.
• Work in an Agile environment, consistently churning increments and getting feedback from Customers to enable a smooth UAT and Go Live.
• Delivered B2B SAAS AI projects within budget, exceeding client expectations. Ensure that all project/program risks, issues and change requests are managed effectively.
• Develop a new deployment methodology for rapid execution, scalability, and consistency for executing multilingual project implementations with a new professional services model.
• Hands on with the entire product suite and have a deep understanding of technology and current trends

Mar 2019 – Apr 2021 · 2 yrs 1 mo · Worldwide · On-site

• Lead end-to-end implementation and delivery of Seclore's Data security products as part of
• Professional services team under bigger Customer Success Org.
• Conducted project status meetings, provided updates to internal & external stakeholders.
• Managed cross-functional teams and external vendors, OEM, Channel partners and System
• integrators to ensure timely delivery.
• Developed and maintained durable and trusted relationships with external and internal stakeholders
• Helped build entire Data Governance consulting practice from scratch for one of the biggest Cyber security customer in UAE.
• Generate Project reports and forecasts to be shared with internal and external stakeholders
• Work includes but not limited to - Understanding and defining Discovery policies using DLP(Data Loss Prevention), Designing and configuring organisation's classification framework, Invoking Data protection using IRM (Information rights management) , Track and Manage the information wherever it goes.
• Current Customer Domain : Defence, BFSI, E commerce and cyber security.•

Jul 2016 – Mar 2019 · 2 yrs 8 mos · Bangalore · On-site

• Implement & manage the biggest module for HPI’s channel partners as part of Professional Services team.
• Solution set includes Zyme CDM & Channel rebates, Sales Force Dot Com/MS Dynamics integration & downward system integration
• Conducting project review and creating detailed reports for executive staff. Optimizing and improving processes and the overall approach where necessary.
• Lead business process study/as-is process documentation, mapping, gap and Requirement analysis.•

Sep 2014 – Nov 2015 · 1 yr 2 mos · Cincinnati,Bangalore

Jan 2013 – Sep 2014 · 1 yr 8 mos

• Worked on multiple solution consulting and implementation engagements of CRM/CEM and ERP offering Worldwide
• Liaise with customers to understand their business requirements and drive value through Solution proposition and solution eco system design
• End to End responsibility of project - Requirement Gathering, Solution Design, Configuration, Training, Testing & Go Live
• Engage with Project Sponsors and Senior leadership of internal & external stakeholders.
• Liaise with different teams - Product Management, Engineering, Sales and Customer support for successful execution and implementation of projects.

May 2011 – Dec 2012 · 1 yr 7 mos

• Involved with end to end consulting on Talisma CRM and CMC ERP (Student information system).
• Lead all entire Project and its milestones - Requirement gathering, Solution Design, Configuration,
• Training, UAT, Go Live & Hyper Care.
• Worked with
• 1. One of the biggest public sector and private sector bank in India. (CRM, Customisation)
• 2. India's biggest lifestyle e commerce company. (CRM, CTI, Voice logger integartion, Customisation)
• 3. India's biggest private educational institute. (SIS, CRM)
• 4. Currently working for an international university on their SIS and CRM implementation onsite at
• Nairobi, Kenya.

Apr 2009 – May 2011 · 2 yrs 1 mo

• Project: XBS (Xchanging Broking Services)
• Involved with end to end migration and implementation of technology from system IBIS to GRIDS.
• Requirement gathering and implementation of GRIDS system throughout the Bangalore chapter of
• Xchanging PLC.
• Completed gap analysis report for IBIS versus GRIDS and submitted required recommendations for
• establishing strategic link between the two systems.
• Working as an offshore consultant on a project to bring down the Work in progress levels.
• Used analytical techniques such as flow charts, process mapping, time motion studies analyses to
• eliminate duplication, facilitate workflow, and assure optimum utilisation of staff and equipment.
• Preparation and analysis of MIS reports and presenting it to top management and onshore advocates.
• Worked closely with onshore representatives to migrate the process offshore.
• Planned, organised and conducted Kaizen measures across Bangalore office and earned maximum
• kaizen points for the financial year 2009-2010.
• Dextrously completed the analysis and gave recommendations on requirement of a subject matter
• expert.
• Successfully coordinated and conducted ISO and SAS 70 for all projects running in Xchanging
• Bangalore
• Project: Shiraz
• Feasibility study and requirement gathering for transition of Auganiser to ECM (enterprise content
• management).
• Involved with end to end transition, implementation and change management of the process from UK
• to Bangalore.
• Worked/working with AON advocates to define and develop change strategies and the methods to
• cope up with the changes involved.
• Consulting and identification of vital change point in the entire cycle of process flow and finding the
• strategic benefit that may be derived from the migration of technology (Auganiser to ECM).