Jul 2017 – Dec 2017 · 5 mos · Gurgaon, India

• Customer Service Associate (Backend)
• Manage overall definition and development of learning technology portal across various client businesses. Worked closely with the team for flawless product development.
• Led business case modelling, planning & execution for a new business proposition
• Proactively communicated and collaborated with external and internal customers to analyse information needs and functional requirements and deliver necessary artefacts.
• Worked out the feasibility of the requirements and directed the project team in accordance.
• Projects Handled
• Google Play
• Working for Google Pixel (Play & Order management).
• Support enterprise customers with Product knowledge & Order management.
• Handling chats & Email’s regarding Pixel.
• Troubleshoot Google applications.

Jun 2016 – Jul 2017 · 1 yr 1 mo · Gurugram, Haryana, India

• Senior Project Executive (Backend)
• Manage overall definition and development of learning technology portal across various client businesses. Worked closely with the team for flawless product development.
• Led business case modelling, planning & execution for a new business proposition
• Proactively communicated and collaborated with external and internal customers to analyse information needs and functional requirements and deliver necessary artefacts.
• Worked out the feasibility of the requirements and directed the project team in accordance.
• Responsible for giving demos and presentations to clients for the new functionality.
• Projects Handled
• GMBL – (Google My Business Location- Health Fixit)
• Working for Google My Business (FIXIT Project).
• Proactively working for improving the health of the GMB accounts.
• Support enterprise customers with listing of their business information on MAPS.
• Adding or removing listings of the business from the live account (As per client requirements).

Jan 2014 – May 2016 · 2 yrs 4 mos · Gurugram, Haryana, India

• Technical Practitioner
• Worked closely with the team for flawless product development.
• Led business case modelling, planning & execution for a new business proposition
• Proactively communicated and collaborated with internal customers to analyses information needs and functional requirements and deliver necessary artifacts.
• Worked out the feasibility of the requirements and directed the project team in accordance.
• Projects Handled
• Virgin Media (UK Based Telecommunication)
• Handling calls regarding broadband issues.
• Installations and troubleshooting of Wireless Routers.
• Configure email Id’s on customer computer via remote access.
• Troubleshoot security applications.

Aug 2011 – Aug 2013 · 2 yrs · Hudson lane Kingsway Camp Delhi

• Technical Practitioner
• Responsible for the management & to generate business for the company from pan India of CyberCure Solutions (subsidiary venture of CyberCure Technologies Private Limited).
• Handling all the coordination work with engineering colleges in regards to finalizing the seminars and after that keeping follow ups for the same.
• Taking care of technical quality, management, marketing & handling team of five people.
• Preparing ppts and training modules for 15 days 45 days 6 months accordingly as per the need.
• Prepared books on information Securities & Cyber Forensics, Open Source and SEO & web development.
• Giving demos in the colleges before a day of giving workshop to brief out the students.
• Also act as a Business Development Manager sometimes, attending meetings with directors, HODs or Principals of Engineering colleges to get the approval in regards to the future probable workshops.
• Taking care on of travelling plans, handling cash, expenses and many more other things.
• Responsible for given training to my team in both management as well as technical. Regarding all stage presentation, technical training of information securities & cyber forensics, open source & SEO.
• Delivered lectures on Information Security in more than 60 engineering colleges across India including CET Bhubaneswar, NIEC Delhi, IITM Meerut, IGIT Delhi. The topics which I have covered in my lectures are as follow.
• o Information Securities & Cyber Forensics
• o Web Development & Open Source

Mar 2010 – Aug 2011 · 1 yr 5 mos · Greater Delhi Area

• Business Development Executive
• Handled all travelling plans, things required in workshops, petty cash, expenses and many more small things.
• As a Marketing manager done announcements in colleges to bring students and brief them about the company and the subject of the workshop.
• Taken care of online marketing for Kyrion Digital Securities (Article Writing, All SEO Work etc.)
• As a corporate trainer gave workshops in engineering colleges on the following topics:-
• o Ethical Hacking & Cyber Forensics.