Feb 2019 – Sep 2022 · 3 yrs 7 mos

• Led the Customer Technologies department within Cloud & Information Services, which is responsible for providing frictionless digital technology experiences to SAS customers and website visitors. This includes Web Content Management via Adobe AEM, SAS' Digital Commerce Platform, Self-Service Customer Support & Partner Experiences, SAS Profile (identity) as well as enterprise integrations and data connections to back office systems.

Jan 2016 – Jan 2019 · 3 yrs

• Led the Applications & Data Management department within IT, which focused on Software Development, Master Data Management, Database Administration, Business Analysis and Enterprise Architecture. In addition to project delivery & operational support, the department had a strong focus on setting & maintaining technology standards, championing compliance requirements (e.g. GDPR, PCI, export) and digitally transforming our business via consolidation, self-service and automation capabilities (e.g. IAM, ERP, Search, Order & Fulfillment, etc.)

Jan 2013 – Jan 2016 · 3 yrs

• Led both Software Development and Database Administration teams through project and operational deliveries based on business and technology priorities. This included a focus on modernization, consolidation and globalization of systems and technologies. The teams expanded responsibilities with no additional staff by pushing for internal efficiencies through reduction of technical debt, cross-training of staff and automatable services wherever possible.

Jan 2008 – Jan 2013 · 5 yrs

• Led a newly formed MDM (Master Data Management) team through the creation of MDM solutions for customers, employees & products. Consolidated existing siloed solutions into the MDM hubs and retired legacy applications and data marts. This improved data quality, reporting & CX while at the same time reducing risk around security, data privacy and technical debt.

Jan 2006 – Jan 2008 · 2 yrs

• Provided software development project management and business analysis functions for SAS’ IT organization. This included oversight of the entire project lifecycle and SDLC including the creation of functional requirements and design. Implemented enterprise systems with global teams and a global customer base.

Jan 2004 – Jan 2006 · 2 yrs

• Led the team responsible for implementing B2C integrations for over 50 customers and hundreds of suppliers, generating millions in ARR for SciQuest. This included partnering with Marketing & Business Development to increase the number of suppliers with offerings in the SciQuest supplier marketplace via print campaigns, white papers, case studies, trade shows and focus groups. Additionally, performed analysis and consumer research in collaboration with Product Management to bring new products to market (e.g. evolution of a normalized data catalog to punchouts and electronic invoicing).

Jan 2003 – Jan 2004 · 1 yr

• Managed B2C projects from kickoff through go-live; responsible for the full project lifecycle and all artifacts. Provided suppliers with technical guidance on data & integration requirements; configured cXML integration points.

Jan 2001 – Jan 2003 · 2 yrs · Durham, NC

• Led the R&D organization in the design, creation, deployment & enhancement of the Data Quality product suite. Successfully met product release schedules, budgets and scope goals for a significant OEM product delivery. Responsible for overall OEM contractual relationship including SOW, quotes, and change orders.

Jan 1999 – Jan 2001 · 2 yrs · Durham, NC

• Provided Pre-Sales support including product demos, data analysis, report development, POCs, client proposals. Conducted onsite product installations and customer training; created user manuals and training guides. Performed QA before new products/releases went to market including integration tests with industry ETL tools.

Jan 1996 – Jan 1999 · 3 yrs · Columbia, Maryland, United States

• Provided traditional project management services, including upsell opportunities, for customized Emergency 911 Computer Aided Dispatch implementations for major metropolitan areas (e.g. Baltimore, Buffalo, NYC MTA, etc.)