Ryan Serpan

CEO

Arvada, Colorado, United States23 yrs 9 mos experience
Most Likely To SwitchAI Enabled

Key Highlights

  • Led AI-driven CX transformation practice to $50M run rate.
  • Advised Fortune 100 executives on digital transformation.
  • Successfully launched multiple consumer brands.
Stackforce AI infers this person is a MarTech and Consumer Packaged Goods expert with a strong focus on digital transformation and growth strategies.

Contact

Skills

Core Skills

Ai TransformationCustomer Experience TransformationDigital TransformationB2b Marketing StrategyProduct LaunchMarket StrategyB2b Marketing

Other Skills

Strategic ConsultingProduct StrategyProduct MarketingDigital StrategyBusiness StrategyStrategic PartnershipsMarketing OperationsGenerative AIManagement ConsultingCustomer Experience DesignPega CDHPerformance MarketingDemand GenerationContent MarketingEmail Marketing

About

I believe transformation starts with people. My leadership philosophy is rooted in servant leadership and a commitment to effectiveness over ego—aligning diverse teams around results rather than debates about who is “right.” I create environments where innovation scales, teams feel empowered, and organizations achieve lasting impact. What sets me apart is a rare combination of strategic advisory experience and operational leadership. I’ve guided C-suites of Fortune 100 companies through digital, marketing, and data transformations, while also building and scaling businesses from the ground up. This perspective means I not only know how to architect transformation—I know how to execute it. At Blend360, I lead an AI-driven CX transformation practice, growing it from early-stage to $35M in revenue in under two years with full PnL management and growth targets. That growth wasn’t by chance—it came from building differentiated offerings, forging GTM partnerships, and driving trust-based, solution-oriented sales conversations with global enterprises. My GTM expertise extends to analyst relations (forrester, gartner, aim, everest, dataIQ), offering strategy, and new logo acquisition—skills that have helped me open doors, position solutions with clarity, and drive sustained growth across consulting portfolios. Earlier, as a venture studio executive, I launched and scaled multiple consumer brands, guiding everything from product design and go-to-market strategy to successful exits, including VitaminAdvisor.com’s acquisition by The Vitamin Shoppe and Vionic Shoes acquisition. And before that, I founded and sold a digital agency, giving me firsthand experience in what it takes to win in competitive markets and deliver value that keeps clients coming back. At the core of every role is one consistent theme: I help organizations grow—through strategy, innovation, and disciplined execution. Whether advising global enterprises or launching new brands, I lead with curiosity, creativity, and a relentless focus on outcomes.

Experience

23 yrs 9 mos
Total Experience
2 yrs 7 mos
Average Tenure
4 yrs 7 mos
Current Experience

Blend360

2 roles

Head of AI Enabled CX Transformation

Promoted

Oct 2023Present · 2 yrs 7 mos · Denver, Colorado, United States

  • In the era of AI, transformation is no longer a strategy—it’s a survival imperative. I lead organizations through that crucible.
  • I lead Blend360’s AI-driven CX Transformation practice, responsible for scaling offerings, growing revenue, and enabling enterprise clients to unlock measurable growth through AI enablement. My role combines executive leadership, GTM strategy, and C-suite advisory, bridging strategy and execution for some of the world’s most recognized brands. PnL responsibility, managing a global team footprint with senior level direct reports, and responsibility for communication to the President, CEO, and board of directors.
  • Highlights:
  • Scaled practice from early stage to $50M run rate in two years, shaping offerings, building analyst relationships (Forrester, Gartner, AIM), and forging partnerships with top tech providers (databricks, Snowflake, Pega, Hightouch, AWS)..
  • Advise Fortune 100 CMOs, CDOs, and CIOs on strategies for AI-driven personalization, agentic operations, martech modernization, and advanced measurement frameworks.
  • Serve as an executive thought leader, speaking at major industry conferences (Forrester CX, PegaWorld, Adobe Summit) on GenAI, agentic workflows, and customer experience innovation.
  • Built and lead a global team of 90+ consultants, fostering a culture of collaboration and operational excellence; achieved 99% engagement satisfaction.
  • What I bring to every engagement is a balanced perspective: I’ve helped global enterprises reimagine their digital and marketing ecosystems, and I’ve built businesses from the ground up. Whether inside an organization driving change or leading a consulting practice to scale, I create strategies that work—and execute them with measurable results.
Strategic ConsultingB2B MarketingProduct StrategyProduct LaunchProduct MarketingDigital Strategy+22

VP Digital & AI Transformation Consulting

Oct 2021Oct 2023 · 2 yrs · Denver, Colorado, United States

  • I partner with Fortune 100 executives to define what transformation looks like—then mobilize the teams and strategies to make it real. As VP of Executive Strategy & Consulting at Blend360, I led high-impact initiatives at the intersection of AI, digital innovation, and enterprise customer experience.
  • My role was equal parts strategist, operator, and partner to the C-suite—guiding digital reinvention across marketing, product, data, and operations. From vision to execution, I ensured every strategy was actionable, every engagement measurable, and every deliverable tied to growth.
  • Notable client transformations:
  • CVS Health – Reimagined advanced marketing and media analytics capabilities for scalable precision and speed
  • Lowe’s – Led identity, AdTech, and martech transformation in preparation for a post-cookie world
  • DISH – Built the digital center of excellence and new ways of working to scale enterprise digital delivery
  • Carter’s – Spearheaded the adoption of omnichannel personalization to elevate customer engagement
  • Trusted by CMOs, CDOs, CIOs, and CROs to lead with clarity, engage cross-functionally, and deliver at enterprise scale. Directed expert teams across AI, analytics, product innovation, GTM strategy, and customer experience—building the momentum that fuels organizational change.
  • My ethos is simple: Bold ideas mean nothing without execution. I don’t just shape vision—I engineer the velocity to realize it.
Strategic ConsultingMarketing TechnologyMartechB2B MarketingMarketing OperationsManagement Consulting+5

Ever better snacks

Board Advisor - Portfolio Executive

Mar 2020Oct 2021 · 1 yr 7 mos · Denver, Colorado, United States

  • Ever Better Snacks - a consumer packaged good created in association with Denise Austin. This line of healthy protein filled, low sugar, low net carb snacks bring an indulgent treat to anyone looking to enjoy their snacking while still being mindful of healthy habits.
  • Launched initially in D2C and Amazon, Ever Better snacks also reaches into retail through the Denise Austin brand. Food and Beverage Brand achieving substantial growth in just the first 6 months, on trajectory for scaled growth across retail and direct to consumer within 12 months of launch.
  • I oversaw all operations of the Ever Better Snacks portfolio as a General Manager and the business Executive Representative within the Portfolio.

Grand cannabis

Board Advisor - Portfolio Executive

Jan 2020Oct 2022 · 2 yrs 9 mos · Phoenix, Arizona, United States

  • Portfolio executive for consumer packaged goods in the cannabis industry.
  • Secured funding and launched multiple products in the supplements space. Product ideation, creation, market fit, go-to-market, launch, and retail sales. Successful brand launches in the Arizona cannabis market.
Supplements ManufacturingSupplements MarketingProduct LaunchMarket Strategy

Wildcrafter botanicals

Board Advisor - Portfolio Executive

Feb 2019Nov 2021 · 2 yrs 9 mos · Denver, Colorado, United States

  • Wildcrafter Botanicals brings highly potent botanical supplements and coffee together, tackling aggressive market segments in consumer coffee and functional foods in the consumer packaged goods space. We offer both ground and single serve coffee SKUs across 4 blends bringing the power of botanicals to your morning cup of coffee. I oversaw the formulation of the business plan, acquired capital, and have overseen the brand from market strategy, product development to launch. The products are primarily taken to market via direct-to-consumer eCommerce, Amazon and specialized retail partnerships.

Healthy lifestyle brands, llc

Senior Vice President, New Ventures, Mergers & Acquisitions, and Brand Launches

May 2018Nov 2021 · 3 yrs 6 mos · Denver, CO

  • At Healthy Lifestyle Brands, I led end-to-end business building for multiple consumer ventures, taking products from concept to commercialization and profitable growth. My role spanned strategy, funding, product design, digital marketing, and operational leadership, making me accountable for both top-line growth and organizational alignment.
  • Highlights:
  • Built and launched multiple consumer brands in wellness, functional foods, and cannabis, including:
  • VitaminAdvisor.com, scaled to $15M revenue and acquired by The Vitamin Shoppe (5x multiple).
  • Jukebox Cannabis, now a market leader in Arizona.
  • Directed full go-to-market strategy, combining digital ecosystems, media optimization, and retail partnerships to accelerate growth.
  • Oversaw digital brand portfolios for celebrity and licensed brands, driving performance through SEO, SEM, content strategy, retail media, and data monetization.
  • Managed financial modeling, investor relations, and board engagement, securing capital and driving valuation growth through disciplined execution.
  • This experience strengthened my ability to navigate complexity, lead high-pressure growth initiatives, and bridge strategy with hands-on execution—skills that now inform how I help enterprises scale.

Publicis sapient

Senior Director, Digital Strategy & Digital Transformation

May 2017Aug 2018 · 1 yr 3 mos · Greater Denver Area

  • Worked directly with Fortune 500 C-suite and senior leadership to define digital marketing, martech, and data transformation strategies that drove measurable growth.
  • Highlights:
  • Led digital transformation roadmaps for Telecom, Media, and Financial Services clients, integrating Adobe, Salesforce, and Oracle martech ecosystems.
  • Managed teams of senior consultants to deliver enterprise-scale personalization, analytics, and media optimization programs.
  • Influenced revenue growth and GTM strategy, contributing to solution design, analyst engagement, and industry thought leadership.

Waterguru

Board Advisor - D2C Marketing, Growth Marketing

Oct 2016Aug 2022 · 5 yrs 10 mos · Palo Alto, CA

  • Executive Advisor to the CEO.
  • Product strategy, product position strategy, go-to-market strategy, and launch operations. All digital media strategy, digital strategy, ecommerce operations, and communications planning.

Wellbiz brands, inc.

Consultant to the CMO - Centralized Digital Managed Marketing Transformation

Oct 2016May 2017 · 7 mos · Greater Denver Area

  • Brought in to lead a mission-critical transformation: centralizing marketing operations across 400+ franchise locations, redesigning the customer digital experience, and building an analytics-driven marketing engine for growth.
  • Highlights:
  • Consolidated fragmented digital marketing programs into a centralized, corporate-led model, improving efficiency, consistency, and ROI.
  • Redesigned digital experience and full martech ecosystem, covering CMS, email platforms, analytics, loyalty, and personalization tools.
  • Delivered measurable impact in 8 months:
  • Lowered cost-per-lead by 50% (from $30+ to mid-teens)
  • Increased lead volume 30–40% network-wide
  • Improved franchisee satisfaction while driving organizational alignment.
  • Served as executive advisor to the CEO, CMO, CIO, and COO, enabling a successful private equity exit through improved marketing profitability.
  • This role reflects my ability to win trust, lead large-scale change quickly, and deliver outcomes that unlock enterprise value.
  • Completed this transformation within 8 months; offered permanent role as Chief Digital Officer upon delivery.
B2B MarketingCustomer ExperienceDigital TransformationMarketing OperationsDigital StrategyManagement Consulting+2

Merkle

2 roles

Senior Director, Digital Transformation, Consumer Packaged Goods, Retail & B2B Strategic Lead

Jan 2015Oct 2016 · 1 yr 9 mos

  • Oversaw enterprise marketing transformation programs for clients in Telecom, Media, and Travel—focused on data-driven personalization, lifecycle marketing, and martech enablement.
  • Highlights:
  • Owned P&L for high-value accounts, driving revenue through growth and retention strategies.
  • Directed martech implementation programs (Adobe, Oracle Eloqua, Salesforce), aligning digital strategy to measurable business outcomes.
  • Served as trusted advisor to C-level executives, shaping decisions on CX innovation, analytics integration, and digital adoption.

Director and Consultant, Digital Transformation, B2B Senior Lead

Sep 2013Dec 2014 · 1 yr 3 mos

  • Director of digital marketing strategies related to the full CRM ecosystem, focused on digital channels, B2B, and integration of analytics and data to marketing tactics. I work directly as a consultant with many clients including; Universal Studios Orlando, Samsung, Dell, Loews Hotels, Omaha Steaks, Nationwide Financial and other fortune 500 companies.
  • Key Responsibilities
  • Managed a team of 4 strategy consultants overseeing accounts in marketing automation, optimization, and 1st party data strategy
  • Drive a compelling CRM point of view related to agency services, while helping clients better understand ways to leverage customer insights across marketing, sales and service
  • Lead eCommerce strategy for major consumer brands like Samsung, Dell, and Omaha Steaks
  • Optimize clients’ customer relationship through customer journey mapping, CRM capability assessments and blueprints, transformational roadmaps and value case development, process redesign, and organizational transformation
  • Lead and support business development activities including identification, proposal development, and other pursuit activities
  • Direct internal and external marketing teams in CRM strategic initiatives for several client programs
  • Design the analytics and analysis program to assess marketing effectiveness, online performance, quality of user experience, and testing for continued improvement
  • Oversee paid digital marketing strategies
  • Oversee earned digital marketing strategies
  • Direct content creation programs and content support programs for all marketing initiatives
  • Provide user experience strategy for online environments and campaign touch-points
  • Perform consultations on business case for marketing programs including return on investment and program performance analysis
B2B Marketing

Clearchoice dental implant center

Senior Director, Digital and Product Marketing

May 2012Sep 2013 · 1 yr 4 mos · Denver, CO · On-site

  • Led the transformation from a legacy OOH Marketing organization to a digitally focused marketing organization.
  • Guided daily execution of direct marketing campaigns including brand and product marketing strategy. SEM, SEO, PPC, Programmatic, & Social marketing. Managed 15-20 sales and marketing professionals with $30-$50M annual marketing budget and $500M in revenue. Negotiated major agreements, partnership proposals, and operating options. Found ways to raise long-term infrastructure and technology growth in online search dominance (SEO), localization (maps and mobile listings), and brand strategy.
  • Selected Contributions:
  • Oversaw deployment of new marketing technology stack ecosystem using Sales Force, Eloqua, Google Marketing Cloud, and customer content management methods.
  • Improved annual online lead generation by 500% and site traffic by 160%.
  • Merged lead management platform with digital marketing ecosystem for enhanced lead attribution.
B2B Marketing

Vladimir jones

Senior Director Digital Performance Marketing

Nov 2010May 2012 · 1 yr 6 mos · Denver · On-site

  • I managed a team of digital marketers, ad design strategy, web design strategy, oversight on all digital products like SEO/SEM, implementation of strategy, the creation of strategic briefs, analysis of analytics and web metrics data, and managed a team of UX Design/Digital Ninjas to help bring this all together.
  • Developed a core team of design and development leaders in building eCommerce capabilities, digital media buying capabilities, and a full suite of tracking and analytics capabilities against online visitation and performance.
  • While at Vladimir Jones my clients saw major advancements in the tactical capabilities of their digital marketing programs, including advancements in analytics, campaign metrics, ad distribution, online segmentation, CRM programs, brand creation, brand execution, digital creative, website deployment, web campaign deployment, search strategy, localization strategy, content strategy, integration with public relations, media strategy, and mobile tactics.
  • I helped design and deliver client pitches for current client projects and future client prospects. I was responsible for increasing the client portfolio, capture new business, and grow the existing account reach.

Hill aevium

2 roles

Executive Vice President of Agency Operations

Jan 2008Aug 2010 · 2 yrs 7 mos

  • Executive Vice President of Digital Marketing Operations and Strategy
  • Hill Aevium (Now Blackbird) had a specialized niche in brand creation, brand marketing, and communications for travel and tourism clients. We worked with some of the top brands in tourism such as Vail Resorts, Grand Junction, Colorado Visitor and Convention Bureau, Brown Palace, Breckenridge Resorts, Manor Vail, and more.
  • I led all agency operations. I managed the entire team of creative, development, media, accounts, and strategy for all clients in the agency, a portfolio of $30m in agency revenue.
  • I managed a team of 15 marketing and advertising professionals spanning creative, account services, technology services, and media services.
  • I was primarily responsible for the growth of the agency. For a significant portion of my tenure I was able to grow the agency by a factor of 200% annually for 4 years running as we established new digital capabilities and new partnerships.
  • I oversaw a major portfolio of digital strategy, digital technology implementation, media, communications, and strategy.

VP of Agency Operations

Jan 2004Jan 2008 · 4 yrs

University of colorado

Percussion Director

Jan 2005Jan 2011 · 6 yrs

  • At the University of Colorado, the tradition of football is supported by a world class marching band program. As the Percussion Director I oversaw the training and education of young musical performers. My duties included organizing all rehearsals, writing music for shows, coordinating equipment purchases, training students in technique and music, developing a training program for long term sustainability, coordination with the larger program as a whole, and financial management of budgets for equipment and staff.
B2B Marketing

P&g

Retail and Pharmaceutical Sales Rep

Feb 2003Oct 2003 · 8 mos

  • Trained as a professional sales rep for both retail channels and pharmaceutical sales. Gained direct to consumer and packaged goods sales experience, while also learning direct sales techniques for pharmaceutical sales direct to physicians.
  • Participated in over 7 months of professional sales training in both Cincinnati and on site with sales trainers. Learned retail sales contract negotiation, coupon distribution, shelf organization, pharma strategies, and business development strategies.

College works painting

District Manager

Sep 2001Jun 2003 · 1 yr 9 mos

  • Ran a franchise for National Services Group, specializing in exterior house painting, deck refinishing, and stain. Learned valuable skills in client management, direct sales, account strategies, human resources, and business development.
  • In this position, I ranked #2 nationally, while winning manager of the year for the Colorado division, positing the highest customer satisfaction rate and highest profitability, showing my ability to successfully manage many project simultaneously and maintain a budget conscious frame of mind and deliver on client expectations.

Education

University of Colorado Boulder - Leeds School of Business

Business Administration

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