Mehak Malhotra

Operations Associate

Noida, Uttar Pradesh, India4 yrs 11 mos experience
Most Likely To Switch

Key Highlights

  • Results-driven E-commerce Operations Specialist
  • Expertise in managing merchant listings and promotions
  • Proven track record in sales training and performance improvement
Stackforce AI infers this person is a B2C E-commerce Operations Specialist with a strong focus on training and sales optimization.

Contact

LinkedIn

Skills

Core Skills

E-commerceCustomer Service Training

Other Skills

B2C e-commerceQuality SystemAdvertisingPivot TablesCampaignsEnglishMicrosoft ExcelCustomer SatisfactionResolving IssuesProblem SolvingGoogle SheetsCommunicationEmployee TrainingTraining & DevelopmentPersonal Training

Experience

4 yrs 11 mos
Total Experience
2 yrs 5 mos
Average Tenure
3 yrs
Current Experience

Paytm

Catalog Operations - Ecommerce

May 2023 – Present · 3 yrs · Noida, Uttar Pradesh, India · On-site

  • Results-driven E-commerce Operations Specialist with expertise in managing merchant listings, promotions, and campaigns to drive sales growth. Proven track record of ensuring merchant visibility across platforms, optimizing promotions through data-driven insights, and conducting competitive analysis to inform business decisions. Skilled in using technologies such as Clever Tap, CT/storefront, and QR code generation, with a strong ability to collaborate with cross-functional teams to ensure seamless e-commerce operations.
E-CommerceB2C e-commerce

Cogent e services

Sales Trainer

Jun 2021 – May 2023 · 1 yr 11 mos · Noida, Uttar Pradesh, India · On-site

  • Trained agents on sales processes for Tataplay Binge box, Amazon Fire TV Stick, Binge Plus Box, and home automation cameras at Cogent E Services.
  • Developed and implemented customized sales training programs to enhance agent performance and increase sales revenue.
  • Conducted regular performance evaluations and provided feedback to ensure continuous improvement in sales techniques.
  • Collaborated with cross-functional teams to optimize sales strategies and achieve sales targets.
Customer Service TrainingQuality System

Education

Guru Nanak Dev University, Amritsar

Masters of science in economics — Economics

Jun 2018 – Nov 2020

Bhavan's SL Public School

Bachelors of economics — Masters of economics

Apr 2000 – Mar 2015

SSSS College of Commerce for Women

Bachelor's of science in economics — Economics

Jun 2015 – Jun 2018

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