Mar 2022 – Present · 4 yrs 2 mos · Dehradun, Uttarakhand, India

• Fleet Management - Managing delivery partner fleet within the assigned clusters. Closely track driver logins and ensure supply availability and positioning as per the demand projections
• b. Data Interpretation - Analyse delivery partner performance metrics - productivity, frauds, quality using data tools like MS Excel/Google Sheets and take corrective action where necessary
• c. Stakeholder Management - Coordinate with the demand team for order projections, down-trending merchants, support team for delivery partner escalations and other logistics functions for the city
• d. Delivery Partner Engagement: Create an environment for seamless communication between Zomato and the fleet by taking ownership of the following:-
• Cascading information to delivery partners for important updates. Simultaneously cascading on-ground delivery partner sentiment & challenges to Area Leads & City Heads
• Driving delivery partner engagement through various activities so as to minimize voluntary attrition and to maintain healthy levels of login within the assigned locality
• Conducting field/classroom training for delivery partners on best practices and SOPs so as to ensure a seamless delivery experience
• Re-engaging inactive drivers
• Conflict Management - Hands-on experience with on-ground conflict resolution, strike management, resolving any issues/concerns/agitation raised by delivery partners. Liaising with local administrative bodies in the event of any exigency.