Piyush Raj Shandilya

Business Development Executive

San Jose, California, United States6 yrs 1 mo experience

Key Highlights

  • Led teams to exceed sales targets consistently.
  • Developed innovative customer retention strategies.
  • Managed $600K+ ARR across 200+ accounts.
Stackforce AI infers this person is a SaaS professional with strong expertise in customer success and sales management.

Contact

Skills

Core Skills

Customer SuccessData AnalysisSales ManagementBusiness DevelopmentProduct ManagementAccount Management

Other Skills

Revenue OperationsData-Driven LeadershipRetention StrategiesSales PlaybooksB2B SalesTeam LeadershipStrategic InitiativesMicrosoft PowerPointRelationship BuildingNegotiationCustomer Relationship ManagementTraining DevelopmentSignallingTelecommunicationAnalytical Skills

About

An experienced Customer Relations Manager with a demonstrated history of working in the renewables and edtech industry. Skilled in Customer Service,Buisness Development, Strategic Planning, and Management.

Experience

6 yrs 1 mo
Total Experience
1 yr 4 mos
Average Tenure
8 mos
Current Experience

Zoca

2 roles

Lead - Activation and Onboarding

Promoted

Jan 2026Present · 4 mos · San Jose, CA · Remote

  • Leading Onboarding & Activation at Zoca, agentic AI platform for local businesses. I own the full post-sale customer journey, from Day 0 to Day 90 — managing $600K+ ARR across 200+ accounts with a team of 6 Activation Specialists. Built the function ground-up: a 3-layer metric architecture, composite health scoring, churn attribution framework, and a value acknowledgment protocol that directly ties retention to proved ROI. Currently driving M3 retention toward 95%+ while building a $50K expansion and referral revenue pipeline. Operating at the intersection of customer success, revenue operations, and data-driven team leadership.
Customer SuccessRevenue OperationsData-Driven LeadershipData Analysis

AE Manager

Sep 2025Present · 8 mos · San Jose, CA · Remote

  • Manager- Account Executives at Zoca. Led a team of AEs closing 100+ local businesses/month in the beauty & wellness vertical. Built the ICP scoring framework and sales playbooks that tied close quality to 90-day retention. Moved on to build and lead the Onboarding & Activation function.
Sales PlaybooksAccount ManagementB2B SalesSales ManagementBusiness Development

Nextleap

Product Management Fellow

Aug 2024Present · 1 yr 9 mos · Remote · Remote

  • Product Fellow at Next Leap
  • Excited to join Next Leap as a Product Fellow, gaining in-depth experience in product management through hands-on projects, expert mentorship, and strategic initiatives. Looking forward to further developing my skills in a dynamic, growth-oriented environment.
Product ManagementStrategic Initiatives

Dynamics 365 partner

Manager- Enterprise Accounts

May 2024Sep 2025 · 1 yr 4 mos · Gurugram · Hybrid

  • Understanding category-specific tools and trends.
  • Reporting on the status of accounts and transactions.
  • Negotiating contracts, and closing agreements, RFPs to maximize profits.
  • Forecasting and tracking key account metrics.
  • Identifying growth opportunities across globe majorly in APAC and US Regions.
  • Collaborating with sales teams for attainment.
  • Developing new business with existing clients and identify areas for improvement.
Account ManagementNegotiationBusiness Development

Coding ninjas

Program & Sales Manager

Mar 2023May 2024 · 1 yr 2 mos · Gurugram, Haryana, India

  • Effectively managed and guided by a high-performing sales team of 13 professionals, comprising 9 associates and 4 interns, to consistently exceed monthly sales targets, achieving an impressive INR 1 crore in monthly revenue.
  • Managed HR functions, including applicant interviews and new employee training, to ensure organizational excellence.
  • Established and nurtured relationships with key decision-makers, including HR managers, L&D professionals, and C-suite executives, through networking events, cold calling, and personalized outreach.
  • Coordinated closely with the support team to promptly address learner escalations, fortifying business retention strategies and elevating overall customer satisfaction levels.
  • Led extensive training sessions for over 30 associates and team leads, providing in-depth coverage of the organization's entire product range, including recommendations for software services.
  • Developed customized training proposals and solutions that addressed the specific requirements of each client, emphasizing the practical applicability and ROI of our courses.
  • Managed a robust pipeline of leads and opportunities using CRM software, meticulously tracking interactions, progress, and outcomes to optimize sales performance.
  • Provided ongoing support and guidance to clients throughout the training lifecycle, serving as a trusted advisor and resource to ensure the successful delivery and implementation of Full Stack courses.
  • Key Learnings and Achievements
  • Implemented & trained colleagues on lead squared as a CRM & tool for project & product management.
  • Improved efficiency, cross-team and external communications, and increased customer data security
  • Scaled an entire new vertical Masterclass for generating profitable revenue which was backed by InfoEdge(Naukri.com)
  • Successful implementation of generating a seperate revenue stream apart from conventional source of revenue.
Sales ManagementCustomer Relationship ManagementBusiness Development

Unacademy

Sales Manager

Mar 2021Sep 2022 · 1 yr 6 mos · Bengaluru, Karnataka, India

Sales ManagementAccount ManagementBusiness Development

Zunroof tech private limited

4 roles

Buisness Development Manager

Jan 2020Feb 2021 · 1 yr 1 mo

  • Responsible for kick-starting B2B Sales as well as
  • expansion to other states including Haryana, Rajasthan, Uttar Pradesh and Punjab with the conversion ratio in B2C sales of 4:1.
  • I also managed end to end client relationships from pitching,
  • negotiations, and conversions to billing and payments.
Sales ManagementAccount ManagementBusiness Development

Assistant Sales Manager

Promoted

Nov 2019Jan 2020 · 2 mos

Sales ManagementAccount ManagementBusiness Development

Senior Sales Associate

Sep 2019Nov 2019 · 2 mos

Sales ManagementAccount Management

Sales Associate

May 2019Sep 2019 · 4 mos

Sales ManagementAccount Management

Rail vikas nigam limited

S&T Engineer

Sep 2018Nov 2018 · 2 mos · Jhansi, Uttar Pradesh

  • Trained under "S&T" in KPTL-RVNL-JMC, at Jhansi-Antri rail package line 3 [PKJ-3].
  • It included daily site visit and understanding the working of Signalling and Telecommunication portion while working on a new rail line and also understanding the challanges faced by supervisors and creating a study report on it.
Sales ManagementAccount Management

Airports authority of india

Summer Intern

Jun 2018Aug 2018 · 2 mos · Bhopal, Madhya Pradesh

  • Learned the basics of Communication,Navigation & Survieillance [CNS] at Raja Bhoj International Airport.
  • It included daily site visits and undersatnding the main functions that form the infrastructure for air traffic management,and ensure that air traffic is efficient and safe.
  • The management system used various systems including satellite systems, and varying levels of automation to achieve a seamless global Air Traffic Management System.
SignallingTelecommunication

Iete

IETE Member

Aug 2016Present · 9 yrs 9 mos · Bhopal, Madhya Pradesh, India

Microsoft PowerPointRelationship Building

Education

St. Joseph's Convent High School, Patna

HSE

Jan 2013Jan 2015

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