Hardik Shrivastava

CEO

Delhi, India2 yrs 11 mos experience

Key Highlights

Proven leadership in team management and customer service.
Expert in digital strategy and performance monitoring.
Skilled in training and developing customer care teams.

Stackforce AI infers this person is a Customer Service and Digital Strategy expert in a B2C environment.

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Skills

Core Skills

Team LeadershipCustomer ServiceDigital Strategy

Other Skills

TeamworkProblem SolvingAutoCADEmail MarketingEmail ManagementSearch Engine Optimization (SEO)Nonprofit OrganizationsAccount ManagementAdvertisingBusiness AnalysisAccountingData AnalysisIP NetworkingIpSpokesperson

Experience

2 yrs 11 mos

Total Experience

2 yrs 2 mos

Average Tenure

9 mos

Current Experience

Blinkit

Team Leader

Jul 2025 – Present · 9 mos · India · Remote

Team Management and Leadership:
Guiding CCEs: A team lead is not just a supervisor; they're a mentor. They would be responsible for guiding a team of Customer Care Executives, helping them with complex customer queries and providing support on a day-to-day basis.
Performance Monitoring: The team lead would be expected to monitor the performance of their team members, often using data on key metrics like first-response time, resolution time (TAT - Turnaround Time), and customer satisfaction (CSAT) scores.
Training and Development: They would play a key role in the training of new CCEs and the continuous upskilling of existing team members to ensure they are well-versed in company policies, product updates, and customer service best practices.
Feedback and Coaching: Providing regular and constructive feedback is a core part of the role. This includes one-on-one coaching sessions to help CCEs improve their communication skills, problem-solving abilities, and overall performance.

Team LeadershipTeamworkProblem SolvingCustomer Service