Feb 2024 – Dec 2025 · 1 yr 10 mos · Mumbai, Maharashtra, India · Hybrid

• Spearheaded design of 7 global rate structures by analyzing 100k+ historic customer records and coordinating with Sales, CPM, and regional Managers across 5+ regions; reduced quote cycle time by 30–40%.
• Facilitated leadership alignment via meetings and dashboards; cut CPM approval workload by 50% and implemented a scalable, data-driven pricing framework.
• Directed automation of 4+ Operations and product definition processes, defining KPIs and leading cross-functional delivery teams; accelerated roadmap execution, efficiency and reduced manual workload.
• Developed Power BI dashboards and self-service tools, reducing manual effort by 90% while improving accuracy, efficiency, and stakeholder satisfaction.
• Managed quarterly product launches, coordinating 20+ product owners to implement 50+ enhancements, conduct UAT, and execute go-live; activated 15+ products aligned to customer needs and revenue targets.
• Oversaw 300+ contract audits and product alignment, identifying 100+ service gaps, prioritizing updates, and coordinating with product owners; mitigated revenue leakage and strengthened operational compliance.
• Tracked 50+ metrics and led 25+ leadership presentations, developed Kaizens/project charters, and ran monthly team connects; improved stakeholder visibility, planning, and continuous process improvement across multiple teams.

Oct 2023 – Feb 2024 · 4 mos · Gurugram, Haryana, India

• Optimized last-mile operations in Mumbai & Pune by redesigning rider allocation strategies, achieving 40% higher closure rates and setting a scalable framework for regional growth.
• Conducted demographic profiling of 200+ riders, generating insights that guided nationwide retention initiatives and informed workforce strategy decisions.
• Developed standardized process flows to streamline LSQ app lead generation and Field Operations activities; improved process visibility and reduced operational bottlenecks.
• Performed SQL-based analysis of rider attrition patterns, delivering actionable insights that enabled targeted retention interventions and enhanced workforce engagement.

Apr 2022 – Jun 2022 · 2 mos · India

• Conducted extensive Market research for an American network infrastructure provider on the live inventory tracking systems used by the various organization
• Conducted meetings with channel teams, sales team and stakeholders to understand the current state and future landscape of the technological implications to generate insights through data analysis using Power BI
• Conducted meetings with Senior Managers of the Organization to analyse the complex business and technology challenges faced by the teams and have an in-depth knowledge about POS, POP, and Inventory of the products
• Created Interactive and highly Informative Power BI reports for the Distribution Partners of CommScope in India which catered to an overall analysis of POS, POP and Inventory for all the distributors

Oct 2021 – Apr 2023 · 1 yr 6 mos · India

• Planning, conducting weekly meets and Mentoring club members in public
• speaking by Nurturing relationship with membership building programs for a club strength 100 members
• Completed L1 certification through Toastmasters International for Effective communication skills

Oct 2019 – May 2021 · 1 yr 7 mos

• Analyzed business processes and gathered requirements for global clients, delivering tech-enabled solutions that improved operational efficiency and cut turnaround times by 25%.
• Led agile deployments and process automation initiatives, boosting team productivity by 20% and reducing manual effort by 15% across key projects.
• Conducted SQL-driven data analysis to align solutions with client KPIs, achieving 30% gains in reporting speed.
• Managed cross-functional stakeholders through solution design, UAT, and rollouts, ensuring seamless delivery and 100% client satisfaction.

Oct 2018 – Oct 2019 · 1 yr

Jan 2018 – Jul 2018 · 6 mos · India

• ● Administered research on the understanding and the development of a prototype of a Preamplifier using Acoustic Emission sensors to detect the compressed elastic signals within a material
• ● Fostered a thorough data collection and data analysis approach using Excel for the research
• ● Evaluated responses of 15 scientists, prepared a report and graphical representations using Tableau
• ● Acquired practical knowledge of the roles and responsibilities of various departments in the research center

May 2017 – Jul 2017 · 2 mos · Agra, Uttar Pradesh, India

May 2016 – Jun 2016 · 1 mo · Gaziabad

May 2015 – Jun 2015 · 1 mo · New Delhi Area, India