Jan 2025 – Present · 1 yr 3 mos

Apr 2024 – Present · 2 yrs

Jan 2020 – Jan 2025 · 5 yrs · South West Delhi, Delhi, India

Jan 2020 – Apr 2024 · 4 yrs 3 mos

• Sr. Executive (STANDARD CHARTERED BANK PROCESS PLs CREDIT CARD). Sr.Executive ( INTERNATIONAL APPLY BOARD OPPO CHAT VOICE PROCESS). All calls of credit card accounts like managed credit card portfolio(X and 30 DPD). Dealing with branch visiting customers and resolve their query Co-ordinate collection agency. Co-ordinate with branch for visting customer by mail,telephone to solicit payment. Record information about financial status of customers and status of collection efforts. Answer customer questions regarding problems with their accounts. Locate and notify customers of delinquent accounts by mail,telephone to solicit payment. Arrange for debt repayment or establish repayment schedules, based on customers financial situations. Locate and monitor overdue accounts, using computers and variety of automated system. Handle operational work, arrange or dispatch statement. keep the record. Maintain customer acknowledgement of settlement and NDC letter. Handle all calls of credit card write of accounts. Managed credit cards portfolio(0,1)Personal loan bucket 1)calls.

May 2018 – Jan 2020 · 1 yr 8 mos

Jun 2013 – May 2018 · 4 yrs 11 mos

• Managed credit cards portfolio(0,1)Personal loan bucket 1)calls. Managed paytm business loan like recovery and manage cm account. Following up with the customer then visit cm Address to know then provide bank feedback. Following paytm recovery loan and then provide settlement. Maintain daily DRR and Mis. Research regarding unsettled account balance that is completely or partially unpaid. Co-ordinate collection agency communication. Negotiation with clients and convincing then to settle issues micably.