Feb 2025 – Jun 2025 · 4 mos · Chennai, Tamil Nadu, India

Aug 2024 – Feb 2025 · 6 mos · Chennai, Tamil Nadu, India · On-site

May 2024 – Aug 2024 · 3 mos · Chennai, Tamil Nadu, India · On-site

• Onboarding Executive - Associate:-
• 1. Providing training to newly onboarded delivery partners across top cities of Chennai.
• 2. Resolving queries and live support to the delivery partners for smooth delivery
• 3. Encouraging riders to achieve targets within time limits by continuous follow-ups.
• 4. Analysis and rectification of errors in documentation as part of onboarding
• 5. Providing ground-level information to top management
• 6. Coordinating with core city teams to maximize delivery partner logins during festivals to ensure a smooth flow of delivery
• 7. Creating a sense of attachment in the minds of partners by giving the best initial training
• Fleet Ops:-
• 1. Handling more than 100 active delivery partners and providing resolutions to their issues
• 2. Data analysis and decision making
• 3. Onboarding of new delivery partners and providing training to new recruits
• 4. Send communications to delivery partners about new offers, changes in rules, conditions, policies, etc.
• 5. Conducting field meetings and virtual meetings to engage partners continuously and to acquire ground-level information and market sentiments
• 6. Deciding capacities for each time slot in different cities on a daily basis by making predictions after analyzing historical data and market conditions.
• 7. Giving inputs to top management for decision-making with regards to delivery partner fleet and their earnings
• 8. Helping delivery partners achieve targets by providing the right advice and information

Aug 2023 – Feb 2024 · 6 mos · Chennai, Tamil Nadu, India · On-site

• Recommend and advise on best practices of picking and packing to improve Cx experience.
• Advise partner stores on mechanisms/ processes leading to correct picking/ packing/ billing of Cx orders using appropriate tools and dashboards.
• Guide partners on proper usage of dashboards and other portals to prevent any inaccuracies leading to Cx impact.
• Assess the quality of Pods on cleanliness, hygiene, and DE issues and suggest measures to enhance smooth Ops leading to a better Cx experience.
• Advise partner stores on speed perception and order fulfillment. Recommend best practices of the same to improve Cx.
• Provide recommendations to partners for continuous improvement on delivering the best Cx metrics.
• Provide recommendations on the training aspects required to deliver/improve Cx metrics.
• Provide recommendations to the partners regarding the change in demand pattern/ spike in order volumes due to holidays/ peak season and suggest/ propose measures to prevent any Cx impact.

May 2022 – Apr 2023 · 11 mos · Chennai, Tamil Nadu, India · On-site

• Sort out many ground level issues Warehouse Management
• Team handling
• Hire and train the staff
• Product startegy implementation
• Launch new Stores
• SLA, picking & packing
• Performance Monitoring
• Data Analytics

Oct 2021 – Mar 2022 · 5 mos · Chennai, Tamil Nadu, India

• Focus on company growth and zones streamline as usual routine day-to-day operations and solved ground level complaints.

Dec 2020 – Apr 2021 · 4 mos · Chennai, Tamil Nadu, India

• Completed data science with python course and I have a certificate.

Sep 2018 – Nov 2020 · 2 yrs 2 mos · Chennai, Tamil Nadu, India

• ➢ It is a full-stack B2B F&B food and beverage technology company.
• ➢ Planning and Execution of Cafeteria operations on a daily basis.
• ➢ Handling client issues as well as
• fulfilling the demands of both vendors and customers.
• ➢ Assigning and assisting roles to the operation supervisors according to daily sessions for clients including IBM India & Accenture.
• ➢ Conducting review meetings.
• ➢ To receive the customer queries to sort out on TAT.
• ➢ Solved various issues relating to vendors & customers
• ➢ Daily basis sent the report to MS-Excel (sales & employee feedback & counter audit daily & equipment).
• ➢ I know very well the Vlookup & hlookup & Pivot table & PPT Presentation.

Mar 2015 – Aug 2018 · 3 yrs 5 mos · Greater Chennai Area

• ➢ Responsible for the category In charge For Appliances, Computer repair, and Amazon furniture Installation.
• ➢ Understand customer requirements and agree on timelines.
• ➢ Define and agree on the scope of vendors and service vendors.
• ➢ Maintain records of service providers on a weekly basis.
• ➢ Conducting review meetings.
• ➢ Handling the customer complaints and resolving the problem within specified TAT.
• ➢ Finalizing the Quotation for Projects.
• ➢ Identify the right vendor, recruit team members, and deploy
• ➢ Achieved 100% Targets in Q2, Q3, Q4 in 2017
• ➢ Launched Appliances, Computer Repairs category, and Amazon furniture Installation for House joy in Chennai.