Nilanjana Banerjee

Operations Associate

Pune, Maharashtra, India8 yrs 9 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Strong expertise in Credit Risk Management and HR.
Proven track record in team leadership and productivity enhancement.
Effective communicator with strong analytical skills.

Stackforce AI infers this person is a Human Resources and Credit Risk Management professional with a focus on team leadership and customer support.

Contact

Skills

Core Skills

Human Resources (hr)People ManagementPayrollCredit Risk ManagementCredit Analysis

Other Skills

HR OperationsHR ManagementHR PoliciesBenefits AdministrationADP PayrollCustomer SupportCustomer MarketingProject ManagementPresentationsMicrosoft ExcelMicrosoft OfficeMicrosoft PowerPointSPSSSASSales & Marketing

About

A disciplined and enthusiastic management professional ,conversant with analytical and people management tools .I have a clear and practical approach to problem solving and drive to see things through completion.

Experience

8 yrs 9 mos

Total Experience

2 yrs 11 mos

Average Tenure

5 yrs 10 mos

Current Experience

Amazon

2 roles

Quality Analyst

Promoted

Jun 2022 – Present · 3 yrs 11 mos

People ManagementHuman Resources (HR)HR OperationsHR ManagementHR Policies

Human Resources Assistant

Jul 2020 – Jun 2022 · 1 yr 11 mos

Worked as a HR assistant with the Employee Resource Center team. Responded to inquires regarding polices and program including payroll, benefits , attendance.
Ensured that the service level is achieved at all times for HRS processes.
Worked as a Quality Analyst for 6 months to acquire critical insights in regards to agent performance and provide a feedback accordingly

PayrollBenefits AdministrationHuman Resources (HR)ADP Payroll

Icici bank

Deputy manager mortgage

Jun 2019 – Jul 2020 · 1 yr 1 mo · Hyderabad, Telangana, India

Approving loan applications by examining the supportive documentation, credit worthiness and calculating repayment risks.
Spearheaded and managed a team of 7-10 promising individuals . Motivated and assisted them in enhancing their overall productivity and achieving their optimum output levels.
Present sales , revenue, expenses reports and realistic forecasts to management team. Design and implement a strategic business plan that expands company's customer base and ensure its strong presence.

Credit Risk ManagementCredit AnalysisCustomer Support

Dineout.co.in

Senior Officer

Mar 2019 – Jun 2019 · 3 mos · Hyderabad, Telangana, India

Operating as an eﬃcient customer manager for assigned key accounts and driving revenue and enhanced performance of the company though those accounts.
Taking charge of the key performance indicators which include NPS, product usage and retention.
Proactively engaged with the ongoing management for providing market reviews on the product and also trouble shooting basic issues before forwarding it to the technical team.
Identify and up sell new marketing deliverable s to the customers as per their needs and help them in enhancing their performance in the market.

Idbi federal life insurance

Management Trainee

Mar 2018 – May 2018 · 2 mos · Kolkata, West Bengal, India

SUMMER INTERNSHIP PROGRAM 2017-2019 BATCH

Delhivery

2 roles

Business Development Intern

Sep 2016 – Nov 2016 · 2 mos · Kolkata, West Bengal, India

Part of Business development team and handled Logistics and transportation queries of the vendors.

Management Trainee (NVD)

Aug 2015 – Oct 2015 · 2 mos · Kolkata, West Bengal, India

Part of the new venture development team . Conducted Primary and secondary research for the company to collect data of the Hyper local POS setup.

Mr finearts

Marketing Associate

May 2015 – Mar 2017 · 1 yr 10 mos · Kolkata, West Bengal, India

Conducted rigorous market surveys to understand the need of the vendors and thereby oﬀer them the product as per their requirement.
Helped the company in generating revenue by enhancing the existing customer base.
Prepared product presentations and Demonstrations for prospective clients.
30+ cold calling done everyday , with a closing rate of 5%-10%.
Eﬃciently handled the after sales queries of the customers and ensured smooth processing of the deal.