Prashant Singh — CEO
18+ years of leadership experience in customer retention & collections, operations management, outsourcing through large teams across Banking, Insurance and E-commerce sector. A strategic planner with expertise in delivering operations excellence, business transformation and high impact technology projects. Business partnership experience with industry best BPOs with diversified exposure. Managed high volume processes towards revenue assurance, CSAT improvement while ensuring compliance. Lean six sigma certified black belt, awarded best project of the year award for improvement in revenue (finalist ASQ South Asia, semi-finalist Qimpro). A people’s leader with the ability of managing employee experience and developing high performing teams. Excellent at creating a high energy positive work environment Work experience with reputed organisations GE Capital, Standard Chartered Bank, Barclays Bank Plc, Max Life Insurance and Amazon. Partnership experience with leading BPOs - Genpact & Aegis
Stackforce AI infers this person is a seasoned leader in Operations Management within the Banking and E-commerce sectors.
Location: Hyderabad, Telangana, India
Experience: 23 yrs 2 mos
Skills
- Operations Management
- Strategic Planning
- Sales Management
- Operational Efficiency
- Customer Support Management
- Customer Retention
- Collections Management
Career Highlights
- 18+ years in operations and customer retention leadership
- Lean Six Sigma certified black belt with award-winning projects
- Expertise in managing high-performing teams and strategic planning
Work Experience
Amazon
Amazon Transportation Services (4 yrs 3 mos)
Operations Seller Support (3 yrs 11 mos)
Outsourced Sales Lead, India (8 mos)
Max Life Insurance Company Limited
Assistant Vice President- Operations Management (8 yrs 10 mos)
Barclays Bank
Area Collections Manager (1 yr)
Standard Chartered Bank
Manager - Collections Unsecured Loans (4 yrs 6 mos)
Education
Bachelor's Degree at Christian Degree College
