Umaed Khan

Operations Associate

Bhopal, Madhya Pradesh, India2 yrs experience

Most Likely To Switch

Key Highlights

Proven track record in customer service excellence.
Strong problem-solving skills in challenging situations.
Effective communicator with diverse clientele.

Stackforce AI infers this person is a Customer Service Specialist with strong analytical skills in the B2C sector.

Contact

Skills

Core Skills

Customer ServiceProblem SolvingCustomer Analysis

Other Skills

Customer Relationship Management (CRM)Customer CommunicationConflict ResolutionUrduHindiCustomer-Focused SellingHelping Clients SucceedCustomer RequirementsFinTechAdvising ClientsManagement of multi-disciplinary teamsCustomer SatisfactionInternational ClientsEnquiriesCommunication

Experience

2 yrs

Total Experience

8 mos

Average Tenure

1 yr 5 mos

Current Experience

Wayfair

Quality Analyst

Nov 2024 – Present · 1 yr 5 mos

Contribute to team objectives by consistently achieving performance metrics and related results. Proactively identify and assess customer needs to ensure high satisfaction levels. Efficiently resolve complex customer issues, maintaining composure in challenging situations.

Customer Relationship Management (CRM)Customer CommunicationProblem SolvingCustomer Service

Netflix

Customer Service Representative

Mar 2023 – Jul 2023 · 4 mos

Analyzed customer information and needs to effectively recommend relevant products and services. Built sustainable relationships of trust through open and interactive communication. Contributed to overall team success by achieving individual and collective goals.

Customer AnalysisCustomer CommunicationConflict ResolutionCustomer Service

Tp

Customer Service Representative

Nov 2022 – Feb 2023 · 3 mos

Managed diverse customer inquiries across email, chat, phone, and social media platforms. Demonstrated strong problem-solving skills by efficiently identifying and resolving customer issues. Handled challenging customer situations with professionalism and empathy.

Customer ServiceProblem SolvingCustomer Communication