SAHIL .

Co-Founder

Delhi, India4 yrs 5 mos experience

Most Likely To Switch

Key Highlights

Proven leadership in high-pressure retail environments.
Successfully improved QA scores in food service.
Experienced in managing diverse teams and operations.

Stackforce AI infers this person is a Food and Beverage Operations Leader with strong Retail Management skills.

Contact

Skills

Core Skills

Customer ServiceTeam LeadershipOperations ManagementLeadershipProject ManagementData EntryBusiness Development

Other Skills

Store ManagementRetailCustomer Relationship Management (CRM)Food and Beverage OperationsInventory ManagementKey Performance IndicatorsStandard Operating Procedure (SOP)Supervisory SkillsTeamworkPublic SpeakingHospitalityGRNDecision-MakingAll-rounderSales forecast

About

Organized and dependable candidate successfull at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management Leadership, teamwork, public speaker, and problem-solving skills.

Experience

4 yrs 5 mos

Total Experience

9 mos

Average Tenure

1 yr 11 mos

Current Experience

Vrikshabaazaar.in

Founder

Mar 2025 – Present · 1 yr 2 mos

Costa coffee

Shift Manager

Jun 2024 – Present · 1 yr 11 mos · Gurugram, Haryana, India · On-site

Handling corporate outlet shift with over 12 people and we are giving sale of 1.5 crore in a month.
Shift Manager at Costa Coffee | Delivering Excellence in Customer Experience & Team Leadership
As a Shift Manager at Costa Coffee, I am responsible for creating an exceptional coffee experience while leading and motivating a team to deliver outstanding service. I take pride in fostering a positive work environment, ensuring smooth store operations, and maintaining the highest standards in customer satisfaction.
Key Responsibilities:
Team Leadership: Inspire and coach team members to achieve their full potential and deliver exceptional service.
Operational Management: Oversee daily store operations, ensuring efficiency, quality, and compliance with Costa's standards.
Customer Experience: Strive to create a welcoming atmosphere where every customer enjoys their coffee moment.
Problem-Solving: Address challenges swiftly, from team concerns to operational issues, ensuring seamless service delivery.
Sales & Targets: Support the store in achieving business goals by driving sales and promoting Costa's offerings.
I am passionate about leadership, customer service, and contributing to the success of one of the world’s most beloved coffee brands.
Let’s connect to share insights about retail, team management, and the art of delivering world-class coffee experiences!

Store ManagementRetailCustomer Relationship Management (CRM)Customer ServiceFood and Beverage OperationsInventory Management+22

Cafe coffee day

2 roles

Store inchare

Jul 2023 – Jun 2024 · 11 mos · Ahmedabad, Gujarat, India

I am happy that I was handling that outlet individually, with 8 people and we are giving 8-9 lac sale monthly
When I came in that outlet that time QA score was 56 then we came at 62 then 66 then 76 then 80 then 82

TeamworkSupervisory SkillsMicrosoft OfficeOperations ManagementMicrosoft WordProject Management+23