Dec 2019 – Jun 2020 · 6 mos · Bengaluru Area, India

• Built Self Service capability for Guests to Modify Booking leading to 35% reduction in Call Volumes.
• Launched Refund Vouchers & Booking recommendations for Guests reducing 25% cancellations during Covid.

Oct 2018 – Dec 2019 · 1 yr 2 mos · Bengaluru Area, India

• Big Data Platform for MSME's using AI & ML
• Built Logging, Monitoring & Audit capabilities for data platform.
• Worked with data team to revamp Clustr Data Model & Data Architecture.

Jan 2017 – Oct 2018 · 1 yr 9 mos · New Delhi Area, India

• Lead Post Order Experience for Buyers/Sellers & Internal Products for TLC Operations teams - Logistics, Customer Experience & Accounting.
• ● Built Inhouse System & dashboards for operations team to manager warehouse & supply chain.
• ● Optimised & Automated system workflows for TLC operations to reduce Unit cost.
• ● Automated Delivery shipment, tracking, scheduling pickup & returns.
• ● Implemented Order Tracking system reducing customer queries.
• ● Improved Order fulfilment TAT by Shipment splitting & 3rd party API integration.
• ● Improved Gross to Net by revamping Cancel/Returns workflow.
• ● Automated Refund & stock conversion workflow.
• ● Implemented VAT for compliance in GCC countries from 1st Jan 2018
• ● Implemented Barcode scanning for inventory movement.

May 2016 – Dec 2016 · 7 mos · Noida Area, India

• Drive Product strategy & Roadmap planning & implementation.
• ● Launched Monetization feature using in-app paid gifting model to generate revenue stream.
• ● Reduced Go Live time 80% by redesigning the feature.
• ● Responsible for Feature prioritization, managing backlogs & Sprint Management.
• ● UX/UI improvement through usability testing, competition analysis & consumer research.
• ● Monitoring of product KPIs & success metrics to evaluate the success of the product

May 2015 – May 2016 · 1 yr · Gurgaon, India

• Responsible for New features development and improvements across platforms.
• ● Built Recharges, bill payments & Merchants product portfolio at Mobikwik.
• ● Improved Transaction success rate 30% by error handling & customization
• ● Integrated Delhi Jal Board, BSNL & Tata which increased success rate by 20%

May 2014 – Apr 2015 · 11 mos · Noida Area, India

• Project Coordinator of MediaTek Smart Phone, IoT/M2M & Wearable Devices.
• Launched MediaTek wearable platform (Aster)
• Lead Tech teams across the sites to meet the project deliverable & milestones.
• Optimized the performance & stability in Smart Phone Applications.
• Resource Planning & execution of Wearable Projects
• Designed & Implemented Interoperability support & MTK platforms.

May 2012 – Apr 2014 · 1 yr 11 mos · Noida Area, India

• Feature Owner of Bluetooth & Java Modules in MTK platform.
• Plan, Implement & Track SQC for MTK devices.
• Lead Bluetooth team of 8 engineers across geographies.
• Analyze project quality & send status reports to upper management.
• Owner of BQB Certification for MTK Wearable & Feature phone platforms. .
• Implemented new feature & enhancements in BT & Java modules.
• Represented MTK Platforms in UPF39 organized by BT SIG in Seoul, South Korea.
• Train new joiners for Bluetooth feature group.

Mar 2010 – Apr 2012 · 2 yrs 1 mo · Noida Area, India

• Building Mobile Applications for MediaTek Feature phone platform.
• Built Java Midlets using various JSR's
• Java Virtual Machine implementation on MTK feature phones
• MTK Bluetooth Protocol & Stack Validation
• Built Test Scripts to validate functionality of applications