Sep 2024 – Jan 2025 · 4 mos · Bengaluru, Karnataka, India · On-site

• Serve as a trusted advisor for key enterprise clients, specializing in AWS Edge Security services, and providing strategic guidance to help clients secure and optimize their cloud infrastructure.
• Lead and facilitate high-impact technical workshops for clients, translating complex security concepts into actionable solutions, and presenting tailored strategies to C-level executives, ensuring alignment with business goals.
• Spearhead cross-functional teams of engineers, solution architects, and product managers to deliver innovative, customized security solutions that address client-specific needs, leading to improved security posture and operational efficiency.
• Collaborate closely with AWS sales and product teams to influence the development of new security features and solutions, ensuring they meet the evolving needs of clients in dynamic industries.
• Drive customer satisfaction by fostering strong relationships, leading successful proof-of-concept (POC) engagements, and ensuring seamless integration of AWS Edge security services into client architectures.
• Enhance long-term partnerships with strategic clients, focusing on post-sales technical support, continuous optimization, and the identification of new opportunities to expand AWS service adoption.

Aug 2024 – Oct 2024 · 2 mos · Bengaluru, Karnataka, India

Apr 2023 – Aug 2024 · 1 yr 4 mos · Bengaluru, Karnataka, India

• Led technical enablement initiatives for Cloudflare’s partners across India and the SAARC region, overseeing the entire lifecycle from solution design, proof-of-concept (POC), to implementation of Cloudflare’s security and performance products.
• Collaborated closely with sales and engineering teams to deliver tailored technical guidance, ensuring partners received optimal support for integration and troubleshooting, resulting in improved adoption and successful deployment of Cloudflare solutions.
• Drove the technical strategy for partner engagement, delivering in-depth technical workshops and training to accelerate partner onboarding and ensure alignment with Cloudflare’s value proposition and product offerings.
• Provided expert troubleshooting assistance, helping partners overcome technical challenges and maintain high levels of satisfaction, which contributed to a marked increase in partner retention and solution adoption.
• Worked directly with key partners to identify new business opportunities, translating customer requirements into technical solutions and driving the growth of Cloudflare’s presence within the region.
• Played a pivotal role in optimizing the partner experience by establishing best practices, creating technical resources, and improving the overall implementation and delivery process.

Jan 2021 – Apr 2023 · 2 yrs 3 mos · Bengaluru, Karnataka, India

• Led the end-to-end design and implementation of customized solutions for key enterprise clients, ensuring successful Proof-of-Concept (PoC) outcomes and seamless product integration into clients' infrastructures.
• Managed a high-performing team of solution engineers, providing leadership and technical guidance to ensure timely delivery of solutions aligned with customer objectives and industry standards.
• Collaborated closely with cross-functional teams—including sales, product management, and engineering—to deliver solutions that addressed complex client requirements and drove measurable business outcomes.
• Worked with clients to identify key pain points and business needs, translating them into actionable technical solutions that enhanced operational efficiency, security, and scalability.
• Identified and addressed product gaps, collaborating with product teams to drive improvements and ensure that offerings were competitive and aligned with customer expectations.
• Drove customer satisfaction and long-term relationships by ensuring smooth post-sales support, optimizing implementations, and acting as a technical point of contact for escalations.
• Managed the strategic roadmap for enterprise client accounts, aligning solution delivery with client growth plans and helping to identify new business opportunities through innovative service offerings.

Feb 2019 – Jan 2021 · 1 yr 11 mos · Bengaluru, Karnataka, India

• Served as the primary point of contact for Professional Services engagements, managing end-to-end project lifecycles and ensuring seamless coordination between clients, technical teams, and stakeholders.
• Led complex technical projects, independently solving challenging problems and driving timely, efficient resolutions that aligned with client objectives and business needs.
• Worked closely with cross-functional teams, including engineers, product managers, and customer support, to ensure the successful delivery of technical solutions that met or exceeded customer expectations.
• Effectively communicated technical details and project status to both technical and non-technical stakeholders, providing clear and concise updates to ensure transparency and alignment.
• Drove continuous improvement by identifying potential risks and proactively implementing mitigation strategies to maintain project timelines and quality.
• Managed the successful delivery of multiple concurrent projects, balancing competing priorities and ensuring customer satisfaction through strong project execution and problem-solving capabilities.

Aug 2016 – Jan 2019 · 2 yrs 5 mos · Mumbai, Maharashtra, India

• Managed the setup and deployment of Content Delivery Network (CDN) Points of Presence (PoP) across four major Indian cities—Delhi, Mumbai, Bangalore, and Chennai—ensuring high availability and optimized performance for regional and global customers.
• Led a cross-functional team responsible for the operational support of global CDN services, including troubleshooting, incident resolution, and customer escalation management, ensuring seamless service delivery.
• Built and developed a high-performing support team from the ground up, recruiting, training, and mentoring engineers to effectively manage technical support and provide world-class service to both internal teams and external customers.
• Collaborated closely with the sales team to provide technical expertise, assisting with pre-sales activities and product demonstrations, and ensuring that customer requirements were fully understood and addressed in solution proposals.
• Implemented operational best practices and process improvements to streamline workflows, reduce response times, and enhance overall customer satisfaction.
• Oversaw the day-to-day technical operations, ensuring that PoPs maintained peak performance, minimizing downtime, and proactively identifying areas for optimization and cost reduction.

Jun 2012 – May 2016 · 3 yrs 11 mos · Bengaluru, Karnataka, India

• Led troubleshooting initiatives across multiple layers of the technology stack, from application to network layers, resolving complex technical issues and ensuring minimal downtime for customers.
• Acted as a Subject Matter Expert (SME) for various Akamai products, providing in-depth technical support to both internal teams and customers, facilitating issue resolution and enhancing product adoption.
• Documented detailed technical cases, best practices, and troubleshooting recommendations in the company’s Knowledge Base, improving the accessibility of critical technical information for both customers and internal teams.
• Worked closely with customers to diagnose and address performance, security, and configuration issues, delivering tailored solutions and ensuring a seamless user experience.
• Collaborated with engineering teams to provide feedback on product performance and recurring technical issues, helping shape product improvements and updates.
• Delivered technical training sessions to new hires and junior engineers, fostering a collaborative environment and elevating the team’s technical capabilities.
• Played a key role in maintaining high customer satisfaction by providing timely, effective solutions and ensuring that all issues were thoroughly documented for future reference.