Aug 2021 – Jul 2022 · 11 mos · New Delhi, Delhi, India

Aug 2021 – Jun 2022 · 10 mos

• Analyze and implement customer requirements. Maintain the KPI on a daily basis. Resolved All Customer quarry related delivery within 1 ire period. Maintaining a safe and organized back dock area is crucial, and the Back-Dock Controller is responsible for ensuring compliance with safety regulations and company policies. Maintain accurate records of all transactions, prepare reports on inventory levels, and communicate any Issues or discrepancies to relevant parties. Maintaining accurate inventory records, conducting cycle counts, and reporting any discrepancies or damages. Create the STO for 1ST. Picking items for customer orders, packing them securely, and preparing them for shipment. Tracking and managing stock levels, organizing and storing items in designated areas, and conducting regular inventory counts. Handling incoming shipments, inspecting items for damage, and verifying quantities against purchase orders.

Sep 2020 – Present · 5 yrs 8 mos · Noida, Uttar Pradesh, India

May 2020 – Feb 2021 · 9 mos

• Communicating with team members, reporting discrepancies, and collaborating to meet productivity targets. Preparation of reconciliation sheets for data from various switches received from upstream. Collaborate with relevant departments and teams to ensure quick resolution of complaints. Verify & analyze warranty Claims of the service partner to Control abnormality. Attend and respond to premium user complaints promptly through various communication channels (calls, emails, or portals). Coordination with the Brand resolved customer issue concern and share this Report with reporting manager. Analyze and implement customer requirements. Handling Warranty management task & claim Process in SAP. Handling Warranty Policies & Service Queries as per management for South India level.

Feb 2018 – Mar 2019 · 1 yr 1 mo

• This involves researching travel options, creating itineraries, and booking flights, hotels, car rentals, tours, and other travel components based on client needs and preferences. Provide clients with relevant travel information, including brochures, maps, and details about local customs, regulations, and events. Processing bookings, manage payments, and handle any necessary paperwork or documentation via customer. Resolved client's issues with any travel-related issues or complaints that may arise during their trip. Informed to customer about the latest travel trends, industry regulations, and safety information. Work towards sales targets and may be involved in marketing and promotional activities.

Oct 2016 – Jul 2017 · 9 mos · Gurgaon, India

• On addition to my previous response, le here I used to operate with more number of clients having comparatively higher brand values and also ensure client relationship in every business aspects as well as operational aspects.

Oct 2016 – Jul 2017 · 9 mos

• Overseeing the branch's daily activities to ensure smooth and efficient functioning. Ensuring adequate supplies and materials are available for daily operations & also ensuring the branch adheres to company policies and procedures. Scheduling employees, managing their workflow, and ensuring adequate staffing levels. Preparing reports on branch performance and sending relevant information to the head office. Ensure timely and efficient delivery of services to customers. Ensures that incoming shipments are received accurately, compared against purchase orders, and documented properly. Maintaining accurate inventory records, conducting cycle counts, and reporting any discrepancies or damages.

May 2014 – Feb 2016 · 1 yr 9 mos · Delhi Area, India

• I used to maintain customer service and retail stores by rectifying all issued occurred during operations of any of the appliances which were brought from the store and handled issues of clients to improve overall service.

May 2014 – Feb 2016 · 1 yr 9 mos

• Analyze and implement customer requirements. Preparation of reconciliation sheets for data from various switches received from upstream. Resolving customer complaints and issues effectively and efficiently. Maintaining a positive and helpful attitude in all customer interactions. Gathering customer feedback on products, services, and overall experience. Analyzing customer feedback to identify areas for improvement. Communicating customer feedback to relevant departments. Ensuring staff members are knowledgeable about products and services. Promoting a customer-centric culture within the organization. Tracking key performance indicators (KPIs) related to customer service (e.g., resolution time, customer satisfaction). Be an excellent communicator with the ability to communicate with customers at all levels ability to build sustainable relationships with clients. Knowledge of reservation systems (GDS), IATA rules, and basic faring ability to adapt quickly to a fast-paced environment. Strong computer skills proficient in Sing multiple screens in an online environment Strong attention to detail and accuracy. Build trust while being reliable and dependable.