Nov 2022 – Apr 2023 · 5 mos · Remote

• Mentoring aspiring PMs

Jul 2022 – Aug 2024 · 2 yrs 1 mo

• Owner of the Order details and Order Confirmation page

Jul 2021 – Jul 2022 · 1 yr

• Built Customer experience products in the Post order world
• 1) Shipped a proactive process to predict escalations to improve the EPLU metric by 8%
• 2) Created a product strategy Roadmap for Escalation Management
• 3) Managed and owned Problem Management platform which is used to display effective communications to contain damage caused by unpredicted cases. (Sale scenarios). CTU impact of ~50 bps
• 4) Worked on a nascent stage product - Voice bot to reduce CTU.
• 5) Improved GMV by Rs 500 Cr by :
• Integrating Ads, cross sell products and Fintech products on Post order journey.
• Adding gamification touchpoint on the post order pages.

Sep 2020 – Jun 2021 · 9 mos

• Built games and gamification constructs for Hello Play
• 1) Platform rating and trust : Improved overall app rating from 3.8 to 4.0, PN optimisation to improve top of the funnel, Report abuse for platform sanity
• 2) DNU growth : organic growth improvement by 5% through Incentivised referral, optimisation through branch attribution
• 3) Improvement in gamer retention and time spent : Hero rewards for power users to improve D7 gamer retention by 20%, launched 4 SMP games to improve time spent on the app.
• 4) Managed the Configurable management (CoMa) system to run various personalisation experiments on Home screen layout.

Jul 2019 – Sep 2020 · 1 yr 2 mos · Bengaluru, Karnataka, India

• Performed market research to shortlist SP and MP games to be onboarded to the Platform.
• Built a retention driver analytics dashboard on python
• Worked on Competitive analysis to finalise the vernacular approach to cater to the platform audience
• Conducted a user research exercise to understand core problems within the app, collate the possible solves and prioritise those based on impact assessment.
• Built the monetisation framework for disbursal of virtual currency in the app.

Jan 2019 – Jun 2019 · 5 mos · Chennai, Tamil Nadu, India

• Created a tool called ‘Customer Timeline’ which helped in faster resolution of bugs.
• The tool took input of the error logs and gave out a an easily consumable chart with the timeline view.

Jun 2017 – Jul 2017 · 1 mo · Gurugram, Haryana, India

• Hands on training on computer networks

Nov 2016 – Nov 2017 · 1 yr · Vellore, Tamil Nadu, India