Manish Chhabra

CEO

Bengaluru, Karnataka, India22 yrs 9 mos experience

Key Highlights

  • Expert in building and scaling Global Capability Centers.
  • Strong background in customer success and retention strategies.
  • Proven leadership in business transformation and operational excellence.
Stackforce AI infers this person is a SaaS and BPO expert with a strong focus on customer success and operational management.

Contact

Skills

Core Skills

Customer SuccessBusiness TransformationBusiness AnalyticsStrategic ManagementIt Service ManagementOperations ManagementCustomer Experience ManagementStrategic PartnershipsStakeholder ManagementTeam LeadershipBusiness Process Outsourcing

Other Skills

Customer RetentionSoftware as a Service (SaaS)B2B SoftwareNet Promoter ScoreProfessional ServicesIntegrationExecutive ManagementStrategyP&L ManagementStrategic PlanningProcess ImprovementStrategic HiringChange ManagementExecutive LeadershipAnalytics

Experience

22 yrs 9 mos
Total Experience
3 yrs 4 mos
Average Tenure
2 yrs 5 mos
Current Experience

Center for creative leadership

Global Capability Centre Leader

Nov 2023Present · 2 yrs 5 mos · Bengaluru, Karnataka, India · Remote

Sirionlabs

Vice President of Customer Success

Jul 2022Dec 2022 · 5 mos · Bengaluru, Karnataka, India · Hybrid

Customer RetentionSoftware as a Service (SaaS)B2B SoftwareNet Promoter ScoreCustomer SuccessProfessional Services+7

Sprinklr

Vice President - Customer Delight

Feb 2020Jun 2022 · 2 yrs 4 mos · Greater Bengaluru Area · Remote

Customer RetentionSoftware as a Service (SaaS)Process ImprovementB2B SoftwareNet Promoter ScoreCustomer Success+13

Amazon

2 roles

Sr. Manager BizOps (L7)

Feb 2019Feb 2020 · 1 yr · Bangalore

Analytical SkillsExecutive trainerBusiness AnalyticsStrategic HiringStrategyStakeholder Management+2

Sr. Manager-Content Operations (L7)

Apr 2017Feb 2019 · 1 yr 10 mos · Bangalore

IT Service ManagementStrategic HiringStrategyStakeholder ManagementOperations ManagementOperational Excellence

Dell

4 roles

Director Business Intelligence

Jul 2015Mar 2017 · 1 yr 8 mos

Analytical SkillsNet Promoter ScoreExecutive ManagementStrategic HiringBusiness TransformationStrategy+5

Director Technical Support

Promoted

Sep 2009Jul 2015 · 5 yrs 10 mos

IT Service ManagementCustomer Experience ManagementExecutive ManagementStrategyStakeholder ManagementOperations Management+1

Sr Area Manager

Sep 2006Sep 2009 · 3 yrs

IT Service ManagementStrategyOperations Management

Outsourcing Site Leader

Aug 2004Sep 2006 · 2 yrs 1 mo

StrategyStakeholder ManagementStrategic Partnerships

Accenture

Sr. Manager

Aug 2003Aug 2004 · 1 yr · Bengaluru, Karnataka, India

Cross-functional Team LeadershipBusiness Process Outsourcing (BPO)Technical SupportOffshore OperationsStakeholder ManagementOperations Management+2

Exl

Operations Manager

Jun 2002Aug 2003 · 1 yr 2 mos · Noida, Uttar Pradesh, India

Education

Indian Institute of Management Bangalore

Executive General Management Programme

Jan 2007Jan 2008

University of Madras

Bachelor’s Degree

Jan 1988Jan 1991

Ravindra Public School

High School

Jan 1986Jan 1988

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