Swetha S — Associate Consultant
A result driven, customer focused and analytical IT professional with proven abilities in strategic planning, managing projects, improving efficiency of operations. Able to identify areas of strength & weakness and implement company policies, standards, changes in operation that optimize productivity. Excellent communication skills which enable me to work effectively with staff at all levels.
Stackforce AI infers this person is a ServiceNow and ITIL expert in the IT Service Management sector.
Location: Bengaluru, Karnataka, India
Experience: 7 yrs
Skills
- Itil
- Project Delivery
- Change Management
- Customer Relationship Management (crm)
- Incident Management
Career Highlights
- Proven expertise in ITIL and ServiceNow.
- Strong analytical skills driving operational efficiency.
- Effective communicator across all organizational levels.
Work Experience
Takeda
Senior ServiceNow BA (2 mos)
EY
Consultant (2 yrs 2 mos)
HCLTech
ITSM Consultant (1 yr 5 mos)
Bravura Solutions
Service Operations Analyst (1 yr)
Amazon
Seller support Associate (3 mos)
Journey to PMP
Project coordinator (1 yr)
Tata Consultancy Services
Major Incident Manager (2 yrs)
Education
Bachelor of Engineering - BE at Bhilai Institute of Technology (BIT), Durg
