Pallavi Wadhwa — Operations Associate
Work with ethics. Leaves a legacy. I have the necessary self-discipline and skills to successfully undertake my responsibilities and perform above expectations. In passion projects, I am zealous and dedicated. I believe in growth through a continuous learning process and keep myself dynamic, flexible and competitive to better thrive in the rapidly changing commercial climate. I possess excellent communication skills and attention to detail. These translate to great team working skills (I love working in a team) that enables me to create value at the work place by producing the best results for the organisation through charismatic teamwork, diligence and hard work.
Stackforce AI infers this person is a Customer Experience Operations Specialist with a focus on process improvement in service-oriented industries.
Location: Gurugram, Haryana, India
Experience: 7 yrs 2 mos
Skills
- Operations Management
- Team Management
- Content Management
- Customer Experience
Career Highlights
- Strong operations management experience in diverse industries.
- Proven track record in customer satisfaction and process improvement.
- Excellent communication and teamwork skills.
Work Experience
Genpact
Operations Team Lead (7 mos)
Zomato
Content lead (10 mos)
Quality Analyst (2 yrs)
British Airways
Senior Customer Service Advisor (2 yrs 2 mos)
Intelenet Global Services Private Ltd.
Sr. Customer care specialist (1 yr)
Convergys
Customer Care Executive (1 yr)
Education
Bachelor's degree at Delhi University
Diploma in office management at Young Men's Christian Association (YMCA)
Business/Commerce at BOSCO PUBLIC SCHOOL
