Pulkit Bhardwaj

Operations Associate

Bengaluru, Karnataka, India12 yrs 5 mos experience

Highly Stable

Key Highlights

Expert in Technical Support for Confluent Platform.
Strong background in Big Data technologies.
Proven ability to mentor and onboard new engineers.

Stackforce AI infers this person is a Big Data and Technical Support specialist in the SaaS industry.

Contact

Skills

Core Skills

Technical SupportKafkaConfluent PlatformBig DataHadoopApache HadoopHbase

Other Skills

CoordinationIncident ReviewOnboardingEscalation ReviewHivePrestoSparkAirflowAWSGCPAzurePhoenixRangerAmbariApache Kafka

About

Apache Kafka | Kafka Connect | Hadoop | Hbase | Troubleshooting | Informatica PowerCenter | Java | Javascript | Python | Airflow Experienced Technical Support Engineer with a demonstrated history of working in the computer software industry. Skilled in Java, Javascript, Technical Support with knowledge of python and Shell Scripting. Strong information technology professional with a Degree in Computer Science from Shri Ram Murti College of Engineering and Technology.

Experience

12 yrs 5 mos

Total Experience

2 yrs 10 mos

Average Tenure

11 mos

Current Experience

Glean

Designated Technical Support Engineer

May 2025 – Present · 11 mos · Bangalore Urban, Karnataka, India · On-site

Confluent

2 roles

Staff Technical Support Engineer

Jan 2023 – May 2025 · 2 yrs 4 mos

Working with internal teams(Engineering, CSTA) to improve coordination
Reviewing past tickets and incidents to help identify patterns with customers
Leading Kafka connect specialty group in Tech support

Technical SupportKafkaCoordinationIncident Review

Senior Technical Support Engineer

Nov 2020 – Jan 2023 · 2 yrs 2 mos

Helping customers with their Confluent Platform issues ranging from installation problems to production outages.
Preparing onboarding material for new engineers
Reviewing escalation information to find knowledge gaps and figuring out the best ways to fill those gaps

Technical SupportConfluent PlatformOnboardingEscalation Review

Qubole

Big Data support engineer

Apr 2019 – Nov 2020 · 1 yr 7 mos · Bengaluru, Karnataka, India

Helping customer with issues related to big data hadoop/hive, presto, spark, airflow clusters on AWS, GCP, Azure and Oracle cloud.
Understanding customer problems and providing them timely support to drive customer success.
Help develop, drive & improve adoption of an in house support portal(star-portal)

Big DataHadoopHivePrestoSparkAirflow+3

Hortonworks

Technical Support Engineer

May 2017 – Jan 2019 · 1 yr 8 mos · Bengaluru Area, India

Helping customer with issues related to Apache Hadoop, Hbase, Phoenix, Ranger and Ambari. Understanding customer problems and providing them timely support to drive customer success.
Mentoring new talent and get them up to speed for support roles.

Apache HadoopHBasePhoenixRangerAmbari