Jul 2022 – Apr 2023 · 9 mos

• Kuku FM is a media streaming application for non-music audio content such as Podcasts, Stories, Audiobooks, Book Summaries and others.

Jun 2020 – Jun 2022 · 2 yrs

Mar 2019 – Jun 2020 · 1 yr 3 mos · Navi Mumbai

• JioTV is a Live TV streaming application with 650+ channels, available on iOS and Android smartphones. It has over 250 million downloads on Google Play Store.

Sep 2017 – Jan 2019 · 1 yr 4 mos · Mumbai Metropolitan Region

• KyePot is a FinTech platform for borrowing and saving money in groups (ROSCA). It is India's first end-to-end digital chit fund platform. It received $700,000 in seed round funding in 2016 and has over 100,000 downloads on Google Play Store.

Feb 2017 – Aug 2017 · 6 mos · Mumbai Metropolitan Region

Aug 2016 – Nov 2016 · 3 mos · Bangalore

• Synapse develops applications for improving focus and reducing distraction from mobile notifications. Relaunched in 2019 as Daywise and has over 50,000 downloads on Google Play Store.
• Highlights:
• Acquiring early alpha testers.
• Conducting market research for Synapse Inc. via surveys.
• Collecting user feedback and interviewing users to assess pain points and delights.
• Analysing user journeys with Mixpanel to learn user behaviour and optimise core flows of the application.
• Establishing and determining key channels of growth and user acquisition.
• Conducting user interviews to collect qualitative data.
• Running growth experiments for user acquisition.
• Setting up the landing page for Houdini.
• Marketing initiatives across various social media channels
• Initiatives to collect PR contacts post alpha launch of the product.

Dec 2015 – Jul 2016 · 7 mos

• Highlights:
• Developing, managing and monitoring customer relationships for the assigned territory
• Developing account plans for all new accounts and competitive opportunities
• Establishing rapport and build client's confidence in the products and services that we offer by conducting client review and satisfaction meetings

Dec 2014 – Nov 2015 · 11 mos · Dubai, United Arab Emirates

Apr 2013 – Nov 2014 · 1 yr 7 mos · Dubai, United Arab Emirates

• Highlights:
• Planned and implemented an integrated range of customer service operations, policies and procedures for the process consistent with overall goals and objectives of the organization.
• Functioned as a part of Samsung’s Pre-Inspection Process by conducting inspection of defective devices returned by the customers encompassing Galaxy Smartphones, Galaxy Camera, Galaxy Tablets, Laptops, AV products and various others, whilst ensuring strict adherence to company policies and procedures.
• Oversaw an array of tasks associated with the inspection and testing of Mobile Devices, Notebook PCs, AV products and various other products returned by customers from various countries including UAE, Oman, Yemen, Kuwait, Qatar and Bahrain.
• Ensured that returns under the DOA category are inspected as well as handling the whole documentation procedure for the dispatch of defective returned mobile devices and notebooks to Samsung HQ in Korea for further investigation.
• Carried out inspection of units that aren't applicable for return or out of warranty pertaining to TV, Home Theater Systems and various others, thus ensuring procedural adherence.
• Delivered exceptional customer service and proactively developed customer relations through soliciting feedback and addressing/ resolving customer complaints.
• Actively involved in observation and imparting guidance for scrapping non-returnable goods to ascertain smooth functioning of the operation in an efficient and effective manner.
• Fostered effective channels of communication with the Authorized Service Centers across the mentioned countries to smooth the progress of the return process.
• Instrumental in coordinating the policies and guidelines to the service partners regarding returned goods for seamless functioning of activities leading to optimal growth chart of the organization.
• Kept abreast of new developments, changes in policies/procedures to enhance the quality of customer service provided.

Dec 2012 – Jan 2013 · 1 mo · Surat

• Highlights:
• Assisted with Documentation such as Bill of Lading, Shipping Bill, etc. required in Export Deals.
• Provided communication between the departments of Export and Production and conveyed requirements.
• Aided with the verification of data in export documents against the recorded entries by the company.
• Coordinated with Logistics companies for shipment of produced footwear.
• Verified Bank Realization Certificates and given Export Benefit Schemes with records.

Mar 2012 – May 2012 · 2 mos · Pune/Pimpri-Chinchwad Area

• Highlights:
• Tester for the Meego Open Source Operating System from a remote location.
• Reported to the UX Design Research Team at Intel Corporation.
• Communicated with User Experience team to report bugs, grievances and annoyances with the Meego Operating System.
• Conducted stress tests on provided hardware along with the Operating System.
• Provided detailed feedback to the UX Design Research Team during the testing period.

Apr 2009 – May 2009 · 1 mo · United Arab Emirates

• Highlights:
• Aided teachers and staff with everyday activities such as distribution of notes, assistance of children to and fro from their transport.
• Coached children on subjects like Math, English and played games of Logic to foster mental development