Aug 2015 – Mar 2018 · 2 yrs 7 mos · Bengaluru Area, India

• Budget & Expense Planning, Release Purchase Orders & vendor management ,Business Travel management,IT & Non-IT procurement, Facility upkeep, Repairs & maintenance, Cafeteria & Stall Services, Events Management, Employee Health & Safety, Vendor Management, AMC management, Asset management, Visitor management, Corporate Mobile, Company Leased accommodation, Day to day administration tasks .
• Housekeeping management: Overall upkeep of facility and HK staff, etc.
• Cafeteria management-Overall upkeep & maintenance of Cafeteria, ensuring quality & timely service by Food vendors,
• Vendor management- Identifying reliable & cost effective Vendors for daily office related procurement, ensuring services are provided by vendors as per Service Level Agreements, keeping track of Agreement renewals, ensuring all related legal compliance are followed.
• Invoice processing Timely processing of all monthly bills after validating , generate monthly provision reports to Finance department. Submit all necessary documents during yearly Audits by Finance team
• Purchase: Adding vendor and releasing the Purchase order in SAP and Asset tagging , Payment processing
• Travel management:Employee Travel Management for APAC, US and Europe.Work with travel agents to organize all travel facilitation like Air Tickets, Hotel, Accommodation, Forex and Visas for employees in a timely and cost effective manner.
• SEZ/STPI process and flow for all clearing and approval for all goods purchased in and out.

May 2013 – Aug 2015 · 2 yrs 3 mos · Bangalore

• Employee Travel Management for APAC, US and Europe.
• Work with travel agents to organize all travel facilitation like Air Tickets, Hotel, Accommodation, Forex and Visas for employees in a timely and cost effective manner.
• Visa check list and processing for all countries.
• Understand T&E Policy and follow the same during expense claims.
• Liaising with cross functional teams on query resolution, process and system improvements
• Handle Overseas insurance for all International travel .
• Implement and update travel policy for all region .
• Negotiate corporate deals from various airlines & other travel vendors.
• Handle airline agreements and process vendor payments.
• Manage and verify Expense report for entire travel.
• Vendor Management & Procurement
• Purchase & Payment Process
• Group Medical Insurance / Asset insurance
• Event Management
• Project Management (execution )
• Facility Management

Apr 2012 – Jan 2013 · 9 mos · Bangalore

• Handling corporate customers.
• Making reservation on CRS system, Corresponding with clients/agents, Coordinating travel requests of corporates, Designing & costing of itinerary, Handling of Counter, Issuance of tickets, Filing, Acknowledging messages, preparing documents.
• Issuing Ticket and reservations, Manage-date change cancellation, billing and refund .Client servicing &admin
• Handling Immigration documents and visa requirement for USA, Europe and APAC region
• selling tickets to infosys employees over email and phone. Involves month on month targets to achieve.
• Manage-date change cancellation, billing and refund .Client servicing &admin
• selling tickets to infosys employees over email and phone. Involves month on month targets to achieve.

Feb 2009 – Dec 2011 · 2 yrs 10 mos · bangalore

• Working for International ticketing Process.
• Checking Airlines Rules / Fares / Regulations and advising customers accordingly on their booking related queries.
• Handling Flight Reservation & Handling all travel related queries
• Creating itinerary as per customer request
• Issuing Tickets / Reissue Tickets/schedule change
• Sending Exchange Quotes & Processing Exchange Requests.
• Expert in Exchanges for Publish and Negotiated fare ticket.
• Processing Refunds.
• Conferencing with Airlines & Travel Agency to solve Passenger Problems / Queries.
• Interacting with Consolidator.
• Handling Escalation Calls for Voice Agents.
• Updating reports to manager on daily basis.

Aug 2008 – Mar 2012 · 3 yrs 7 mos · Bangalore Area, India

• Bangalore as Subject Matter Expert
• (Process has moved from TRX technology to Airtrade intl LTD) Working for International ticketing Process.
• Checking Airlines Rules / Fares / Regulations and advising customers accordingly on their booking related queries.
• Handling Flight Reservation & Handling all travel related queries
• Creating itinerary as per customer request
• Issuing Tickets / Reissue Tickets/schedule change
• Sending Exchange Quotes & Processing Exchange Requests.
• Expert in Exchanges for Publish and Negotiated fare ticket.
• Processing Refunds.
• Conferencing with Airlines & Travel Agency to solve Passenger Problems / Queries.
• Interacting with Consolidator.
• Handling Escalation Calls for Voice Agents.
• Updating reports to manager on daily basis.
• Conduct a regular analysis of all losses and provide feedback to the concerned agent.

Aug 2008 – Feb 2009 · 6 mos · Bengaluru Area, India

• Working for International ticketing Process.
• Checking Airlines Rules / Fares / Regulations and advising customers accordingly on their booking related queries.
• Handling Flight Reservation & Handling all travel related queries
• Creating itinerary as per customer request
• Issuing Tickets / Reissue Tickets/schedule change
• Sending Exchange Quotes & Processing Exchange Requests.
• Expert in Exchanges for Publish and Negotiated fare ticket.

Feb 2008 – Aug 2008 · 6 mos

• Reporting to: Team Lead
• Team Size: 500
• Worked for Domestic Process.
• Handling Flight Reservation & Handling all travel related queries
• Issuing Tickets / Reissue Tickets.
• Processing Refunds.
• Conferencing with Airlines to solve Passenger Problems / Queries.
• Handling Escalation Calls for Voice Agents.
• Sending daily reports on days activity.

Aug 2006 – May 2007 · 9 mos · Bangalore

• Worked for technical process Covad UK
• Resolving customers queries on call
• Maintaining Average handle time providing 100% Quality
• Maintaining report on daily basis.