Bhavani H

Associate Consultant

India6 yrs 7 mos experience

Most Likely To Switch

Key Highlights

Led global D2C transformation for British American Tobacco.
Improved program efficiency by 15% through risk management.
Designed dashboards that enhanced decision-making capabilities.

Stackforce AI infers this person is a Fintech consultant with expertise in risk management and digital transformation.

Contact

Skills

Core Skills

Business AnalysisDigital TransformationRisk ManagementComplianceFraud Strategy

Other Skills

Salesforce Service CloudCustomer Relationship Management (CRM)Agile frameworksAnalytical SkillsRequirements GatheringAnti-Money LaunderingTransaction MonitoringQuality AssuranceCommunicationSalesforce CRMD2CUser Acceptance TestingUser story groomingUser StoriesBRD

About

Consultant with 6+ years of experience driving strategy, digital transformation, and operational efficiency across fintech and consumer goods. Proven track record of translating complex business challenges into actionable recommendations across global markets. Skilled at engaging C-suite stakeholders, leading cross-functional teams, and delivering end-to-end programs in Agile environments.

Experience

6 yrs 7 mos

Total Experience

1 yr 7 mos

Average Tenure

2 yrs 4 mos

Current Experience

Itc infotech

2 roles

Lead Consultant

Sep 2025 – Present · 8 mos · Bengaluru · Hybrid

Business Analyst - Consultant

Dec 2023 – Aug 2025 · 1 yr 8 mos · Bengaluru · Hybrid

Led end-to-end consulting engagement for British American Tobacco's D2C transformation initiative, managing
rollout across 30+ global markets and driving strategic alignment between business and technology stakeholders.
Facilitated structured workshops with C-suite and senior business leaders to elicit requirements, define future-state
operating models, and build consensus across geographically dispersed teams.
Developed comprehensive business cases, functional specifications, and integration roadmaps to support strategic
CRM and digital platform decisions.
Identified and resolved cross-functional delivery risks, improving overall program efficiency by 15% through
structured issue management and stakeholder escalation frameworks.
Mentored a team of 4 consultants, establishing documentation standards and quality review processes to ensure
consistent delivery.
Managed full project lifecycle from discovery and design through UAT and go-live using Agile frameworks, ensuring
on-time delivery against business objectives.

Salesforce Service CloudCustomer Relationship Management (CRM)Business AnalysisDigital Transformation

Cashfree payments

2 roles

Lead consultant - Risk & Compliance

Promoted

Apr 2023 – Dec 2023 · 8 mos

Served as strategic liaison between risk, compliance, product, and engineering teams, translating regulatory
requirements into prioritized product enhancements and process improvements.
Designed and implemented operational dashboards and MIS reporting frameworks, improving analyst productivity
by approximately 90% and enabling data-driven leadership decision-making.
Conducted root-cause analysis on onboarding bottlenecks and recommended process redesign that reduced
approval turnaround time by 30%.

Analytical SkillsRequirements GatheringRisk ManagementCompliance

Senior Associate Consultant - Risk & Compliance

Nov 2021 – Mar 2023 · 1 yr 4 mos

Developed and maintained SLA governance frameworks, achieving 100% compliance adherence across all
stakeholder engagements.
Analyzed transaction data and behavioral patterns to identify risk trends, contributing to policy enhancements that
materially reduced fraud exposure.

Anti-Money LaunderingTransaction MonitoringRisk Management

Razorpay

Analyst - Risk & Fraud Strategy

Mar 2021 – Oct 2021 · 7 mos · Bengaluru

Conducted structured fraud risk assessments for 1,000+ merchants, applying analytical frameworks to improve
detection accuracy by 20%.
Partnered with cross-functional teams on process optimization initiatives, reducing ticket volumes and improving
customer satisfaction (CSAT) by 12%

Quality AssuranceCommunicationFraud Strategy

Amazon

Analyst - Risk & Operations

Jul 2019 – Mar 2021 · 1 yr 8 mos · Bangalore

Investigated high-complexity fraudulent transactions across US, UK, and Canada marketplaces, maintaining 98%+
accuracy in case resolution.
Developed weekly performance reporting frameworks that drove measurable improvements in team productivity
metrics.

Transaction MonitoringRisk Management