Matcha Aswini krishna

Operations Associate

Hyderabad, Telangana, India7 yrs 2 mos experience

Most Likely To Switch

Key Highlights

Proven track record in customer service excellence.
Strong leadership skills demonstrated in team management.
Effective problem solver with a focus on customer satisfaction.

Stackforce AI infers this person is a Customer Service and Facilities Management professional with strong interpersonal and leadership skills.

Contact

Skills

Core Skills

Customer ServiceCustomer Relationship Management (crm)Team Leadership

Other Skills

Active ListeningTeamwork and collaborationCustomer communicatoion and EmpathyInterpersonal SkillsEasy grasping, verbal and writtenCustomer SatisfactionIncoming call managementMaintaining Professional RelationshipsProblem SolvingEmail ManagementEmail ClientsIssue and resolution trackingActive speakerTroubleshootingTechnical Support

Experience

7 yrs 2 mos

Total Experience

1 yr 9 mos

Average Tenure

2 yrs 5 mos

Current Experience

Nxtwave

2 roles

Facilities Manager

May 2025 – Present · 1 yr · Hyderabad, Telangana, India · On-site

Manager-Success Coach

Dec 2023 – Nov 2025 · 1 yr 11 mos · Hyderabad, Telangana, India · On-site

Airbnb

Senior customer support associate

Apr 2023 – Dec 2023 · 8 mos · Hyderabad, Telangana, India · On-site

Handling customer queries and giving end-to-end assistance on calls. Giving proper resolutions at a time.

Active ListeningTeamwork and collaborationCustomer communicatoion and EmpathyInterpersonal SkillsEasy grasping, verbal and writtenCustomer Relationship Management (CRM)+3

Patra india bpo services private limited

Senior Process Associate

Mar 2021 – Apr 2022 · 1 yr 1 mo · India · Remote

Customer ServiceTeamwork and collaborationCustomer communicatoion and EmpathyInterpersonal SkillsMaintaining Professional RelationshipsTeam Leadership+5