Siddhant S Kumar

Program Manager

Bengaluru, Karnataka, India9 yrs 11 mos experience

Key Highlights

Proven track record in driving key account growth
Expert in process implementation and program management
Strong communicator with a goal-oriented approach

Stackforce AI infers this person is a Business Operations professional with expertise in FinTech and E-commerce.

Contact

Skills

Core Skills

Business DevelopmentProcess ImprovementSales ManagementBusiness AnalysisAccount ManagementSales

Other Skills

Product and Business ManagementGo-To-Market StrategyMarket ResearchRisk AssessmentPolicy DevelopmentCompetitor AnalysisLead GenerationSales PresentationsBusiness GrowthOperational MetricsRevenue GenerationConsultative SupportTeam LeadershipEscalation ResolutionAuditing

About

Business Operations professional with over 3 years of experience in process implementation, program management, driving key account growth, managing strategic partnerships, and fostering client retention. A results-focused leader dedicated to maximizing revenue, enhancing client experience, and building strong brand loyalty. Proven ability to excel in dynamic environments and adept at leveraging data-driven insights to drive end-to-end sales cycles and strategic growth initiatives. Core expertise includes New Business Planning, Team Leadership, SOP & KRA Development, Market Research, Client Acquisition, Client Servicing, Negotiation, Business Development, Process Development, Risk Assessment, Enterprise and Ad Sales, Lending, and Account Management. Proficent in MS Office, Google Workspace, Salesforce, Leadsquared and report generation through SQL, Power BI, and other SaaS tools. Strong communicator and presenter, with a goal-oriented, team-centered approach to management.

Experience

9 yrs 11 mos

Total Experience

2 yrs 5 mos

Average Tenure

2 yrs 6 mos

Current Experience

Payu

2 roles

Program Manager

Promoted

Oct 2024 – Present · 1 yr 7 mos · On-site

Product and Business Management for Lending Service Providers (LSP).
Planning and executing the Go-To-Market and expansion strategy for the SMB Lending vertical in, in partnership with organizations like Meesho, Swiggy & PhonePe.
Assisting the reporting director in developing Policy, Risk Assessment, Standard Operating Procedures (SOPs) for sales forecasts, product vision, and defining strategies for new initiatives.
Conducting market research and ensuring compliance with RBI and NPCI guidelines, along with competitor analysis. Maintaining a strong understanding of competitors’ objectives, offerings, and market presence.
Managing the end-to-end process from process implementation, policy formulation, risk assessment, credit-processing, documentation, underwriting, NACH, to final disbursement for LSP and other platforms.
Ensuring supply quality and setting benchmarks for turnaround times across onboarding, disbursal, and post-sales activities, including customer success, retention, and upselling.

Product and Business ManagementGo-To-Market StrategyMarket ResearchRisk AssessmentPolicy DevelopmentBusiness Development+1

Strategy Manager • Sales

Oct 2023 – Sep 2024 · 11 mos · On-site

Launched the FOS for SMB Lending vertical for restaurants in Bangalore in a tie-up with Swiggy, reporting directly to the Director of Sales.
Market Research, Competitor Analysis, Lead Generation and conversion. Maintaining a strong understanding of competitor’s mission, offerings and presence.
Strategically planning to ensure product reach and account management.
Owning the entire process from lead generation, physical meetings, risk assessment, documentation, NACH to final disbursement.

Market ResearchCompetitor AnalysisLead GenerationAccount ManagementSales PresentationsSales Management+1

Swiggy

Sales Manager - II

Aug 2022 – Sep 2023 · 1 yr 1 mo · Bengaluru, Karnataka, India · On-site

Established and managed one of the highest revenue-generating portfolios in Bangalore, focusing on business growth, operational metrics, expansion, marketing, and merchandising.
Developed comprehensive business plans covering sales and expense management, driving revenue through ads, upselling, commissions, and additional revenue streams aligned with organizational goals for incremental growth.
Created quarterly and semi-annual joint business plans with brands, optimizing unit economics to support organizational profitability.
Maintained strong relationships with restaurant owners, providing consultative support on market insights and tailored solutions to enhance their business performance.

Business GrowthOperational MetricsRevenue GenerationConsultative SupportAccount ManagementSales