Nov 2023 – Jul 2024 · 8 mos · Bengaluru, Karnataka, India

• Heading the Online EMI & Cross Selling businesses at Paytm Payments Services Ltd., the online payments arm of Paytm.

Dec 2021 – Oct 2023 · 1 yr 10 mos · Bengaluru, Karnataka, India

• Headed the business for Soundbox's revolutionary Soundbox. Responsible for complete P&L, new product development, product lifecycle, and revenue for the business. Worked with support functions to scale the business from 1Mn devices to 8Mn devices in a span of 2 years.

Jan 2021 – Dec 2021 · 11 mos · Bengaluru, Karnataka, India

Oct 2018 – Dec 2019 · 1 yr 2 mos

• Set up and headed Asset and Yard Operations function, managing the P&L of a fleet of over 33k cars. Designed and implemented processes for reconciling and providing 360 deg view for operations management and health of the fleet.
• Led the development and adoption of tech. products for daily operations across country.
• Moved to a budgeted expense methodology for transparency and savings in inventory operations.
• Led the OFT transformations journey for Asset and Yard ops with McKinsey & Co. by creating a strategic roadmap and planning end to end implementation across country.
• Reduced company’s risk and insurance rejection losses by improving car documentation compliance to 99.9% by using a process driven approach for document renewal. Created a central information repository and early warning systems for a more efficient and cost effective car documents management.
• Led multiple projects to create lean operations by using technology and innovation to substitute manual ops on ground.

Mar 2018 – Sep 2018 · 6 mos

• Designed and executed Prime Captain program to improve customer experience by providing a differentiated service through driver and car level improvements.
• Drove product development for all OFT functions; created short and long-term product roadmap, team structure and key deliverables to streamline business requirement with development team.
• Improved driver rental payment experience by end-to-end integration of Airtel and Vodafone m-wallets and collection centers in OFT products. Included product integration, legal agreement, policy design and national rollout.
• Led multiple projects to improve driver experience through driver-oriented policy making and product improvements.

Dec 2016 – Feb 2018 · 1 yr 2 mos

• Managing fleet business for Ola's fleet in Mumbai. Designing and implementing business strategies, processes, and customer experience standards for the Mumbai business. Ensuring fleet's performance while providing required growth factors for rapid increase of the fleet size.

Mar 2016 – Sep 2016 · 6 mos · Noida Area, India

• Responsible for managing and growing Sports, Health & Fitness category by scaling orders, GMV and transactions m-o-m
• Own the P&L statement for category by growing top line and optimizing costs to achieve a net positive bottom line
• Drive profitability of category through margin improvement, designing commission structure, brand monetization etc.
• Formulate Digital Marketing Campaigns for the category through DM media channels like Google, FB, Affiliates etc.
• Review campaign performance with Digital Marketing team to optimize campaigns and achieve targeted Click-through Rates (CTR), Conversion Ratios (CR) and Cost per Order (CPO) by using tools like Google Analytics, Omniture, etc.
• Manage sourcing activities to enrich width and depth of category portfolio by signing up brands and aggregators
• Seller Account Management for top sellers accounting for 80% of total category GMV
• Devise Merchandising Plans with Merchandizing team to promote the category across AskMeBazaar properties
• Lead the Content Clean-up team for General Merchandizing categories for online content cleaning and standardization

Apr 2012 – Feb 2016 · 3 yrs 10 mos · Chennai Area, India; Ghaziabad, UP

• Key Account Manager - Responsible for end to end sales to Original Equipment Manufacturer accounts for Hot Rolled (HR) & Cold Rolled (CR) steel. Managing a portfolio involving 42,500 metric tonnes in yearly sales amounting to over Rs.400 Crores in yearly revenues.
• Responsibilities include understanding customer requirement through middle and CXO level meetings, order procurement, driving new product development, managing supply chain to ensure timely supplies, payment collections, and account management. Also responsible to track market movement, pricing dynamics and collecting market intelligence.
• Market Mapping - Involved in multiple market mapping exercises to capture HR steel market size in different segments of steel industry in South India.
• Development of PEB (Pre-engineered Buildings) segment for North zone. Identifying major customers in the segment, understanding specific requirement of the industry and designing customized services to cater the segment to achieve targeted SoB.
• Business Development - Role includes business development exercises for new customer development through cold calls, personal visits and PSU tender participation.
• TMT Rebars - Led the Project Distribution and B2B business of TMT rebars and Cut-&-Bend (CAB) services in Western UP and Uttarakhand region. Grew the business by over 60% by entering new territories, segments and converting B2B customers.

Apr 2011 – May 2011 · 1 mo · Dubai, UAE

• Worked on defining brand strategy for Coca Cola for top markets of Eurasia and Africa Group.

Jun 2007 – Jun 2010 · 3 yrs

• My responsibilities at Evalueserve included providing technical inputs to our clients in their patent research. Was a member of the biggest off-shore team setup by a major client from the US.
• Carried out competitive intelligence studies, technology landscape analysis, patent invalidation studies, patent-to-product mapping, and patent application examinations.
• Participated in client meetings to demonstrate and discuss the results of our search and customize the product as required.
• Responsible for mentoring and training new recruits on work flows and different types of products & services.