Mar 2022 – Present · 4 yrs 2 mos · Bengaluru, Karnataka, India · Hybrid

• > Leading and transforming a high performing team to deliver managed services to 30+ customers across the globe
• > End-to-end accountability with Technology Leadership, Regional & Functional Roles
• > Attracted, hired and retained a team of 40+ high-performing talent to deliver outstanding customer experience to global customers for Data Centre Technology tower in APJC
• > Service Operations Governance & Service delivery to Global customers ensuring optimum network availability
• > Span of control of various professionals (Incident Managers, Ops Manager (Ops-lead), Tech Leads, Engineers)
• > Incubated delivery practice for Data Centre technologies & streamlined process to reduce escalations by 40%

Nov 2010 – Nov 2020 · 10 yrs

• > Played a vital role in multiple releases delivery on Nexus platform.
• > Spearheaded major maintenance & engineering special releases on Nexus N2k, N5k, N6k & N7k platforms.
• > Instrumentally involved in planning and executing the transition of the system test as well as scale testbeds from San Jose to Bangalore.
• > Administered the system test and scale test teams for the release delivery with the high quality.
• > Successfully delivered the high-quality releases by meeting the quality criteria of SIT & Scale results, System Usability Index results, Regression Results and Commit-Based-Regression (CBR) Results.
• > Organized daily bug scrub meetings to remove hurdles from daily execution and ensured the testing is not blocked.
• > Ensured effective collaboration with the Development Team, Escalation Team, SVS Team and Product Management Teams to comprehend CX requirements, migration plans, customer sentiments, code changes, scale impact on the system and take the necessary actions to uplift the system profiles.
• > Successfully developed new team by:
• > Keeping the existing team members motivated due to multiple reorgs, which demanded building new teams in SP BU and the DC BU.
• > Hiring top talent within and outside Cisco for forming the new team
• > Planning the aims, objectives and priorities of their work area
• > Offering structured direction and purpose to the team

May 2005 – Nov 2010 · 5 yrs 6 mos

•  Handled various releases for different platform and ensured effective software testing.
•  Mentored all test teams for determining good issues and filing the quality bugs before the next test cycle SIT.
•  Managed different teams spread across the globe in US, Canada and India.
•  Scrutinized the EC Planning Slides, Test Plan and System Test Acceptance Plans.
•  Functioned as Lead and worked on design, code review, test review & implementation of the project phase.