Apr 2024 – Present · 2 yrs 1 mo

• Set the strategic vision and strategy while prioritizing objectives for the customer success team of Honeywell Connected Industrial (HCI)
• Manage the Customer Success team by combining customers’ goals with business’s goals to form a cohesive, data-led, and customer-informed process
• Increase product adoption, customer loyalty and retention, and customer satisfaction
• Drive annual recurring revenue growth at >18% with responsibility of leading multi $million contracts and spots business for Europe

Jan 2021 – Mar 2024 · 3 yrs 2 mos

• Lead the After Market Services business of Honeywell Connected Industrial (HCI) in EMEA Region which includes Europe, Middle East, Africa & CIS.
• Strategy Planning & Execution of multi-million$ business entailing software maintenance subscription & engineering services by managing team of Customer Success Managers
• Drive orders growth at 15% CAGR ensuring customer satisfaction
• Engage and maintain C-level engagement with strategic clients
• Build a broad influential network with customers to create additional upsell / cross-sell opportunities
• Collaborate with GM’s, Regional Leaders and support functions to evangelize new offerings

Jul 2020 – Dec 2020 · 5 mos

• Lead the Matrikon OPC business by managing a team spread across Asia Pacific.
• Leverage the IoT wave to expand Matrikon's connectivity solutions footprint in industrial & building automation space.
• Drive the Growth Strategy thru Direct Sales & Partners.
• Expand the business by initiating partnerships with OEMs and Enterprise clients.
• Nurture the Channels eco system to ensure profitable growth.

May 2019 – Dec 2020 · 1 yr 7 mos

• Lead the HCP Software business by managing Channel Partners in Asia Pacific.
• Engage with potential partners/ Systems Integrators and develop the ecosystem.
• Drive the Channels Go-To-Market Strategy by engaging with Regional Sales.
• Expand the business by exploiting the synergy with other Honeywell businesses.
• People Manager for team spread across Asia Pacific

Jun 2013 – Jul 2019 · 6 yrs 1 mo

• Lead deployment of multi-million dollar projects with stakeholders across different geographies like Japan, Korea, France, Malaysia, Vietnam & India with Engineering team of 50+ staff.
• Monitor and Control the financial status of the project (Revenue, Billing, Costs, Collection).
• Managing the interest of all stakeholders (customer, Honeywell, suppliers, etc) during project execution.
• Manage the scope definition and change control, including estimating and negotiations of contract / scope variations.
• Establish and execute detailed plans to ensure that risks are mitigated and opportunities are realized.
• Manage customer relationship & lead steering committee reviews
• Prepare sub-contract strategy, select sub-contractors, and negotiate contracts and control.

Jan 2009 – May 2013 · 4 yrs 4 mos

• Exceed sales target with desired margin through consultative selling for Industrial Software solutions in India
• Develop and own key executive engagements at Strategic accounts
• Lead techno-commercial negotiations, understanding of customer buying process, contract negotiations, BQC influencing & spec-ins and drive business through EPCs
• As Account Manager segment the assigned accounts to identify upsell/cross-sell opportunities

Dec 2006 – Dec 2008 · 2 yrs

• Exceed sales numbers with targeted margin for After Market Services (AMS) business across India
• Collaborate closely with Asia-Pacific AMS counterparts to exchange knowledge and best practices
• Active contribution in preparation of STRAP for Advanced Solutions India

Jul 2004 – Jun 2005 · 11 mos · Pune

• Worked with Global Services (OACES) Division for a UK based client.