Arfat Sayed

Operations Associate

Pune, Maharashtra, India5 yrs 5 mos experience

Key Highlights

Proven track record in driving store sales.
Expertise in customer relationship management.
Strong background in lead generation and research.

Stackforce AI infers this person is a Retail Management professional with strong sales and customer experience capabilities.

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Skills

Core Skills

Store ManagementSalesCustomer ExperienceSales SupportLead GenerationResearch

Other Skills

Multi-Store OperationsRetailCustomer Relationship Management (CRM)Team SupervisionStore OperationsVisual MerchandisingTeam LeadershipBrand RepresentationCold CallingEmail MarketingMarket AnalysisProject ManagementData AnalysisMarket ResearchFinancial Analysis

Experience

5 yrs 5 mos

Total Experience

1 yr 4 mos

Average Tenure

9 mos

Current Experience

Solitario diamonds

Store Manager

Aug 2025 – Present · 9 mos · Pune, Maharashtra, India · On-site

Drive store sales targets by ensuring daily/weekly/monthly achievement.
Focus on upselling, cross-selling, and introducing new collections to customers.
Track KPIs like conversion rate, average transaction value, and customer footfall.
Implement local marketing activities/events to attract high-value clientele.
Deliver a luxury buying experience aligned with Solitario’s brand values.
Handle VIP customers, nurture repeat clientele, and manage after-sales service.
Address customer queries/complaints promptly to ensure satisfaction.
Build long-term customer relationships through CRM initiatives and follow-ups.
Oversee day-to-day store functioning, including opening/closing procedures.
Ensure accurate billing, POS management, and adherence to company SOPs.
Manage stock control, inventory checks, and timely reporting to HO.
Maintain compliance with security protocols (especially for diamonds/jewelry).
Share daily/weekly/monthly sales and stock reports with regional/HO teams.
Provide market intelligence (competitor activity, customer trends, new opportunities).
Jewe• Liaise with the operations, marketing, and supply chain teams for smooth functioning.

Multi-Store OperationsRetailStore ManagementSalesCustomer Relationship Management (CRM)

Fizzy goblet

Assistant Store Manager

Dec 2024 – Sep 2025 · 9 mos · Pune, Maharashtra, India · On-site

🛍 Customer Experience:
Ensure high standards of customer service by offering personalized styling, product knowledge, and after-sales support.
📈 Sales Support:
Drive sales targets by motivating the team, monitoring KPIs, and upselling/cross-selling products effectively.
👥 Team Supervision:
Assist in training, mentoring, and supervising the store staff to ensure smooth daily operations and team discipline.
🧾 Store Operations:
Oversee stock management, product display (VM), billing, inventory, and replenishment to maintain store efficiency.
🎯 Visual Merchandising:
Implement visual merchandising guidelines that reflect the Fizzy Goblet brand aesthetics and seasonal campaigns.
📦 Inventory & Stock Control:
Conduct regular stock audits, manage inward/outward logistics, and coordinate with the warehouse for stock accuracy.
💬 Customer Feedback:
Address customer queries and complaints promptly while maintaining positive brand image and loyalty.
📅 Reporting:
Prepare daily/weekly sales reports, customer footfall data, and assist the Store Manager with performance reviews.

Customer ExperienceSales SupportTeam SupervisionStore OperationsVisual Merchandising

Steve madden

Assistant Store Manager

Oct 2022 – Dec 2024 · 2 yrs 2 mos · Pune, Maharashtra, India

Sales & Customer Experience
Assist in achieving or exceeding sales goals and KPIs.
Deliver exceptional customer service in line with Steve Madden’s brand values.
Train and motivate team members to drive product knowledge and customer engagement.
Team Leadership
Support the Store Manager in supervising and guiding the store team.
Help manage staff scheduling, training, and performance.
Create a positive team culture focused on accountability and results.
Store Operations
Ensure smooth store operations including opening/closing procedures, stock management, and cash handling.
Maintain visual merchandising standards as per brand guidelines.
Monitor inventory levels and support stock replenishment and transfers.
Brand Representation
Uphold the Steve Madden brand image and ensure team adherence to company policies and dress codes.
Act as a brand ambassador by maintaining high standards in customer interactions and store appearance.
Reporting & Communication
Assist in preparing sales reports and communicating key metrics to the team.
Provide feedback to the Store Manager on team performance and operational issues.

SalesCustomer ExperienceTeam LeadershipStore OperationsBrand Representation

Adorn media llp

2 roles

Lead Generation Executive

Jun 2022 – Aug 2023 · 1 yr 2 mos · Pune, Maharashtra, India

Identify potential customers via cold calling, emailing, social media, events, or inbound channels.
Conduct follow-ups and schedule meetings for the sales team.
Track and report lead generation metrics (conversion rates, number of leads, etc.).
Segment and prioritize leads based on value and readiness to purchase.
Analyze competitors and market trends to refine lead strategies.
Coordinate with digital marketing teams to optimize lead generation campaigns (SEO, Ads, Landing pages).
Stay updated on company products, promotions, and market positioning.

Lead GenerationCold CallingEmail MarketingMarket Analysis

Senior Research Analyst

Feb 2022 – Jul 2022 · 5 mos · Pune, Maharashtra, India

Lead or coordinate research projects from initiation to completion.
Define scope, timelines, methodologies, and deliverables.
Mentor junior analysts and manage their workload if needed.
Work closely with internal teams (e.g., marketing, product, finance) or external clients.
Understand stakeholder needs and tailor research accordingly.
Recommend strategies based on research findings.

ResearchProject ManagementData Analysis

S2w media

Research Analyst

Oct 2020 – Dec 2021 · 1 yr 2 mos · Pune, Maharashtra, India

Gather data from primary and secondary sources (surveys, databases, financial reports, etc.)
Analyze quantitative and qualitative data to extract insights.
Monitor industry trends, market conditions, and competitor performance.
Evaluate opportunities and risks in specific sectors or markets.
Create detailed research reports, presentations, or dashboards.
Summarize findings clearly for stakeholders or clients.
Analyze company financials, stock performance, and valuation metrics.
Assist in investment recommendations or portfolio strategy.
Use data models, forecasting techniques, or simulations to predict trends.
Provide actionable recommendations for decision-making.