Apr 2022 – May 2025 · 3 yrs 1 mo

Jan 2021 – May 2022 · 1 yr 4 mos

• Integrate retention, adoption and user experience as part of every customer engagement strategy
• Work with customers to understand the business value and success metrics
• Define and optimize customer journeys
• Gather and provide feedback from/to other departments, including Sales, Services, Support, Product, and others, to improve the customer experience
• Do an in-depth analysis of your users and suggest improvements to their operations.
• Schedule and complete monthly business reviews with the customers
• Manage customer escalations with speed and urgency, mobilising resources across the company as appropriate.

Apr 2020 – Dec 2020 · 8 mos

• Contact educators, freelance trainers, coaching institutes to pitch our SaaS product and drive towards sales.
• Was the first point of contact in customer relationships.
• Provided mentorship to enrolled institutes and trainers and help them build their own online brand.
• Understand customer requirements and helped the technical team to devise the customization requirement until shipment.
• Contributed to the public relations of the organization by curating content for social media and blogs.
• Managed the sales operation with CRM tools. (Hubspot, Freshsales)

Aug 2019 – Mar 2020 · 7 mos · India

• Identify and contact potential clients like fleet owners, real estate developers, public parking lots,
• etc. and conduct site survey.
• Marketing the product by explaining the features of the product and possible business models.
• Identify the power load availability and required changes.
• Ensure required permissions are obtained from nodal agencies.
• Finalizing the civil and electrical contractors required for the project.
• Supervising the installation till the completion of the project.