Oct 2020 – Present · 5 yrs 7 mos · Columbus, Ohio Metropolitan Area

• Vesco Medical is the only enteral feeding device company that is all ENFit all the time and strives to be a forerunner while the community is transitioning to these new patient safety standards for small-bore connectors.
• Research and identify prospective candidates
• Manage job order process - Partner with internal executive staff - VP of Sales & Operations, CEO, and Engineer Lead to fulfill client needs while acting on the client's behalf
• Manage client relationships - Serve as the client's first point of contact during the job order process
• Remain in touch with recruiting trends via networking, and a constant desire to grow the innovative direction

Jan 2019 – Apr 2021 · 2 yrs 3 mos · Remote

• CAREER PROGRAM DIRECTOR
• As a Career Director, I successfully coached a caseload of 125+ students on all facets of the job search utilizing high-quality one-on-one coaching with multiple modes of communication: Zoom, phone, and email.
• I also facilitated workshops via online Zoom to students globally (Job Search Strategies, Behavioral Interviewing, Emotional Intelligence in the Tech Space (developed curriculum), Starting Your Job Search, etc.) with 100+ participants.
• Effectively helped people navigate their job search in Web Development, Data Analytics, FinTech, UX/UI Design, FinTech, Technical Program Management, and Cyber Security.
• Consistently met and exceeded goals with student satisfaction 98%+and job placement 97%+ by effectively coaching students to achieve job readiness and providing effective job search strategies.
• Provided individualized support and coaching to meet each client where they were from start to finish during the job search.
• Effectively employed Salesforce for case management documentation.
• CAREER MATERIAL ADVISOR
• As a Career Material Advisor, I administered analysis and feedback for professional career materials and online profiles (Resume, LinkedIn, GitHub, Portfolio, Cover Letters, and Brand Statements). Successfully coached students one-on-one to aid in the acquisition of Employer Ready or Competitive career materials status upon the completion of technology-based boot camps.
• 100% on-time case completion rate generated by executing effective caseload and time management strategies.
• 98% student satisfaction rate achieved by facilitating innovative coaching initiatives and guiding students through the development of career materials including resumes, cover letters, Github, Portfolios, and LinkedIn profiles.
• Successfully developed and facilitated an online workshop for Tech boot camp participants across the country quarterly.

Jun 2015 – Jun 2017 · 2 yrs · Indianapolis, Indiana Area

• Managed and led an intensive 4-week Career Prep Program for tech-based professionals who were under-employed or unemployed. Performed personalized career coaching and mock interviews with participants when needed.
• Effectively conducted individualized Career Workshops, receiving +98% on evaluation scores while hosting and speaking at networking events.
• Successfully drove clients to succeed by evaluating individual experiences, spotting deficiencies, and developing plans for success.
• Networking Event Speaker

Jan 2015 – Present · 11 yrs 4 mos · Remote

• Ikigai Career Coaching has been featured on Influence Digest Media's Top 15 Career Coaches Columbus 2024, iHeart Radio Career & Business, The Savvy Session & Eggs Podcast, and Listed as Top Tech Career Coach by Find My Profession.
• "Ikigai" (pronounced as ee-key-guy) is a Japanese philosophy centered around pursuing meaning, joy, and purpose in one's life. Instead of advocating drastic changes, it encourages individuals to delve into self-discovery and self-reflection and implement gradual habit adjustments. Doing so paves the way for a purposeful life filled with the activities and joys one cherishes.
• 𝐒𝐨𝐦𝐞 𝐨𝐟 𝐭𝐡𝐞 𝐦𝐚𝐢𝐧 𝐟𝐚𝐜𝐞𝐭𝐬 𝐨𝐟 𝐈𝐤𝐢𝐠𝐚𝐢 𝐬𝐭𝐚𝐫𝐭 𝐰𝐢𝐭𝐡:
• 𝐒𝐞𝐥𝐟-𝐀𝐜𝐭𝐮𝐚𝐥𝐢𝐳𝐚𝐭𝐢𝐨𝐧
• 𝐒𝐞𝐥𝐟-𝐖𝐨𝐫𝐭𝐡
• 𝐌𝐞𝐚𝐧𝐢𝐧𝐠
• 𝐆𝐫𝐨𝐰𝐭𝐡
• 𝐅𝐫𝐞𝐞𝐝𝐨𝐦
• A𝐥𝐬𝐨 𝐢𝐧𝐜𝐥𝐮𝐝𝐞𝐬:
• 𝐋𝐢𝐟𝐞 𝐒𝐚𝐭𝐢𝐬𝐟𝐚𝐜𝐭𝐢𝐨𝐧
• 𝐂𝐫𝐞𝐚𝐭𝐢𝐯𝐢𝐭𝐲 𝐚𝐧𝐝 𝐓𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞𝐬
• 𝐏𝐮𝐫𝐩𝐨𝐬𝐞 & 𝐆𝐫𝐚𝐭𝐢𝐭𝐮𝐝𝐞
• 𝐇𝐚𝐫𝐦𝐨𝐧𝐲 & 𝐂𝐨𝐧𝐧𝐞𝐜𝐭𝐢𝐨𝐧
• 𝐓𝐡𝐞 𝐥𝐚𝐬𝐭 𝐞𝐥𝐞𝐦𝐞𝐧𝐭𝐬 𝐢𝐧𝐜𝐥𝐮𝐝𝐞:
• 𝐕𝐚𝐥𝐮𝐞𝐬
• 𝐑𝐨𝐥𝐞𝐬 & 𝐑𝐞𝐥𝐚𝐭𝐢𝐨𝐧𝐬𝐡𝐢𝐩𝐬
• 𝐏𝐫𝐞𝐬𝐞𝐧𝐜𝐞 & 𝐇𝐨𝐩𝐞𝐟𝐮𝐥𝐧𝐞𝐬𝐬
• 𝐖𝐨𝐫𝐤, 𝐇𝐨𝐛𝐛𝐢𝐞𝐬, & 𝐈𝐧𝐭𝐞𝐫𝐞𝐬𝐭𝐬
• We will collaborate closely to craft a unique and succinct portrayal of your value to potential employers across various platforms: Professional Branding, Resume Development, LinkedIn Optimization, Networking, and Interviewing. This process will authentically represent your identity, captivating and informing recruiters and hiring managers.
• My approach is rooted in fostering genuine connections with clients, fostering trust through candid feedback, a positive perspective, and a deep understanding of business dynamics. As a career specialist, I empower clients to become proficient in their own right!
• Feel free to contact me through my website or on LI for career help. I also love doing speaking events and podcasts: https://ikigaicareercoaching.com/

Aug 2013 – Jul 2015 · 1 yr 11 mos · Brentwood, Tennessee, United States

• Successfully managed After School Programs, Summer Initiatives, Dyslexia Reading Intervention (Wilson Reading Program), sales, and educational and consultative services.
• Professionally collaborated with clients and community partners; managed the annual business/budget plan and operational guidelines.
• Hired, managed, and trained educational staff of 40+, providing sound vision and guidance to excel. Developed and presented educational Lunch & Learn topics to area learning specialists and pediatricians adding to our client base and exceeding outside summer sales goals.
• Initiated, developed, and implemented the New Hire Guidelines and Performance Management System in collaboration with my counterpart within the first six months by creating needed structure, accountability, and overall guidance positively impacting our tutors and students.

Sep 2005 – May 2012 · 6 yrs 8 mos · Northwest Arkansas

• Taught K-12 in the Bentonville public school district. I also worked in a private school where I designed curriculum and taught high school Psychology, Communication, and Effective Study Skills.

Jan 1997 – Jan 1999 · 2 yrs

• Effectively managed a team of 10 sales managers and 28 customer service representatives.
• Initiated, developed, and implemented call center objectives and observation tools for 200 representatives to help create accountability aiding in increased customer satisfaction.
• Managed day-to-day operational requirements, professional development of staff, hiring, and training of new hires.
• Facilitated sales and service training for the entire call center.
• Exceeded Sales goals quarterly.

Jan 1995 – Jan 1997 · 2 yrs

• Streamlined all operational efficiencies with positive financial and customer impact for three business call centers across the Midwest, with approximately 900 business representatives.
• Successfully developed and implemented an action plan to address bad debt issues in call centers across the small business unit. Redesigned VRU to target sales-service-retention-technical support for all inbound call centers positively impacting revenue and retention and developed training tools to help business representatives.
• Exceeded Bad Debt target improvement by 16%, with an overall reduction of 56% representing approximately an annual savings of $3.2M.
• Collaborated with all Call Center General Managers, VP of Sales/Customer Service, and Director of Marketing to ensure operational success for call center channel processes and efficiencies.
• Implemented initiatives to address competition on time by partnering with Marketing to ensure programs meet the needs of the marketplace in a timely fashion and saved customer revenues.
• Chosen for the HQ Reorganization Team.

Jan 1994 – Jan 1995 · 1 yr · Chicago, IL

• Sold and provided marketing efforts for CampusMCI product line to college campuses with a nine-state territory.
• Worked in concert with MCI sales team to procure University contracts and followed up with all marketing efforts and maintained an ongoing presence with follow-up sales.
• Met and exceeded monthly sales goals.

Jan 1991 – Jan 1994 · 3 yrs · Chicago, IL

• Managed, trained, and coordinated Initial Training Program for Chicago Business Call Center and +300 representatives.
• Responsible for development, progress reporting, and supervision of 25 to 50 trainees over a continuous 8-week training program.
• Successfully developed and facilitated all Sales and Customer Service training to trainees and call center representatives.
• Implemented After Hours Tutoring Program upon identifying a need for structured assistance. Met with the team, recent graduates, and management to collect input and then devised the structure and logistics for the program.
• After a program needs assessment, effectively sequenced the curriculum, tightened the program schedule, and developed Trainee performance management goals.
• Processed all trainee Human Resource issues as well as monitored and provided individualized feedback, created professional development plans, and managed trainee performance throughout the 8-week program.
• Provided weekly class Progress Reports and bi-weekly Status Reports to Center Management.
• Participated in an off-site content design meeting with a consultant (KC Resouces) and outlined Chicago's ITP curriculum and format. Coordinated several developmental meetings with the Chicago Trainers to prioritize and outline Chicago's in-house development based on the consultant's recommendations.
• Developed the following modules for Training Program: Preferred Promotions, Casual Billing, Operator Services, Sale & Service Training, Handling the Irate Customer, System Install, Prism Plus, and ITP Overview.