Shradha .

Customer Success Manager

Karnataka, India12 yrs 3 mos experience

Key Highlights

Over 13 years of experience in customer engagement.
Proven track record in account management and operations.
Expertise in financial and insurance sectors.

Stackforce AI infers this person is a Customer Engagement Specialist with extensive experience in the Financial and Insurance sectors.

Contact

Skills

Core Skills

Account ManagementCustomer EngagementCustomer SupportQuality AnalysisCustomer ExperienceBranch Operations

Other Skills

Customer Relationship Management (CRM)Lifelong LearningEx VivoExcel DashboardsM&A Advisory ServicesFinancial ServicesBack-end OperationsOnline GamingUnderwritingMIS ReportingMicrosoft OfficeClass IIGlobal StaffingProcess OperationsComputer Application Training

About

Seasoned professional with 13+ years of diverse experience in customer engagement, account management, and insurance operations across multiple industries including finance, insurance, e-learning, iGaming, and fitness/nutrition. Known for strong communication, process management, and leadership skills, I’ve successfully supported global clients while ensuring smooth operations and high customer satisfaction. I am now seeking progressive opportunities in the financial and insurance sector, aiming to leverage my domain expertise and analytical skills while advancing toward leadership roles.

Experience

12 yrs 3 mos

Total Experience

1 yr 10 mos

Average Tenure

2 mos

Current Experience

Tetrifox

Customer Success Coordinator

Mar 2026 – Present · 2 mos · Rotterdam, South Holland, Netherlands · Remote

Athleaders

Account Manager

Jul 2024 – Aug 2025 · 1 yr 1 mo · Singapore · Remote

Customer Relationship Management (CRM)Account Management

Multiverse nv

2 roles

Customer Lead Executive

Promoted

Dec 2022 – Mar 2024 · 1 yr 3 mos

Customer Relationship Management (CRM)Customer Engagement

Customer Executive

Dec 2022 – Mar 2024 · 1 yr 3 mos

Handled live chat conversations and managed ticketing. Utilized multiple tools for streamlined customer service.

Global edulink

International Support Specialist

Aug 2022 – Nov 2023 · 1 yr 3 mos · London Area, United Kingdom · Remote

Customer Relationship Management (CRM)Customer Support

Ditto insurance

Quality Analyst

Jan 2022 – Aug 2022 · 7 mos · Bengaluru, Karnataka, India · Remote

Customer Relationship Management (CRM)Quality Analysis

Bewakoof brands pvt. ltd.

Customer Experience Associate

Mar 2021 – Jul 2021 · 4 mos · Mumbai, Maharashtra, India · Remote

Customer Relationship Management (CRM)Customer Experience

Bewakoof brands pvt. ltd

Customer Service Specialist

Mar 2021 – Jul 2021 · 4 mos

Delivered daily customer support to over 60 clients via digital channels for a leading e-commerce fashion platform. Achieved a 96% customer satisfaction rating through prompt resolution, empathetic communication, and product knowledge.

Exide life insurance

2 roles

Branch Operations & Compliance Specialist

Apr 2012 – Oct 2020 · 8 yrs 6 mos

Branch Operations Specialist

Apr 2012 – Oct 2020 · 8 yrs 6 mos

Managed customer and advisor service interactions, resolving queries and complaints with professionalism and accuracy. Oversaw underwriting processes and proposal documentation, ensuring policy compliance and operational integrity. Generated MIS reports and conducted financial reconciliations, supporting regulatory audits and branch performance tracking.

Customer Relationship Management (CRM)Branch Operations