Sep 2022 – Present · 3 yrs 8 mos · Japan

• 𝗔 𝗻𝗲𝘄 𝘄𝗮𝘆 𝘁𝗼 𝗘𝗺𝗽𝗼𝘄𝗲𝗿 𝗠𝗲𝗺𝗯𝗲𝗿𝘀𝗵𝗶𝗽 𝗣𝗿𝗼𝗴𝗿𝗮𝗺𝘀 𝘄𝗶𝘁𝗵 𝗔𝗽𝗽-𝗹𝗲𝘀𝘀 𝗗𝗶𝗴𝗶𝘁𝗮𝗹 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀
• For Business & Industry | Government Departments | Unions | Sports Clubs | Associations | Charities | Licencing Bodies
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Jan 2022 – Oct 2025 · 3 yrs 9 mos · Asia Pacific

• Part of a global follow the sun team building processes & delivering incident management & communications at a leading Conversational AI company on the bleeding edge of Generative AI, especially for Contact Centers!

Jul 2021 – Present · 4 yrs 10 mos · Australia · Hybrid

• Provide project and advisory services for Japanese and other international clients, including opportunities between Australia and Japan, building on 20+ years of Japan-related work, community building and organising business networking events for myself and others.
• Example Projects
• Research, assess and present Australian startups in water scarcity, energy, mining and AgriTech to a leading Japanese water treatment corporate, giving them a structured view of companies they may want to approach for investment or partnership in 2026.
• Design and coordinate a six person expert panel and discovery workshop for a Japan headquartered fintech to clarify goals, roles and next steps for a new professional services and outsourced development division for financial institutions.
• Coordinate and run strategic introductions for a Japanese owned Sydney based IT Consulting firm.
• Helped source and introduce back office, EOR, accounting and tax services for a Japanese robotics company setting up in the US.
• Consulted on a new recruitment project, helping define requirements, prioritize and engage an ideal RPO company, for a Japan based technology and consulting company.

Dec 2015 – Jan 2022 · 6 yrs 1 mo · Tokyo, Japan

• Pactera Japan provide Foreign and Japanese Companies with Project Management, PMO and Project Support, IT & Business Operations Consulting Services, in eCommerce, Search, Digital Transformation Solutions, Offshoring; Development, Managed Services, Testing, extensive R&D Services, Iot, IIoT, FinTech, IT Security, InfoSec, DevOps and more.
• The last half of my time with Pactera I was engaged on a global cloud Call Center rollout (part of a larger omnichannel, global eCommerce renewal and PLM Project) for a large multinational Japanese Retail Apparel Company (Fast Retailing/UNIQLO) as an Engagement, Deployment & post Deployment Support Manager. Solution included Twilio, Genesys Cloud, Salesforce Service Cloud, LivePerson Messaging & AWS Workspaces VDI. Simple FAQ Chatbot deployed and more conversational Chatbots under definition & design, and Workforce Management Systems also under analysis. I am also interested in Amazon Connect, Voice Bots and other AI applications for Contact Centers.
• Keywords: Business Operations & Technology Advisory, Business Process Reengineering, Process Improvement, IT Strategy and Governance, Expense Reduction and Management, Outsourcing Strategy, Management, Risk Management, Organizational / Transformational Change Management, Business and Systems Integration, PMO (build, support, manage, grow), Project, Program, Portfolio Management, Agile, Scrum, Test Driven Development, Big Data, Data Intelligence, BI, AI, IT Security, IoT, IIoT, Internet of Things, Smart Factories.

Feb 2012 – Nov 2015 · 3 yrs 9 mos · Tokyo, Japan

• Knowledge Bridge Inc./ Knowledge Bridge K.K. was a Boutique Management Consultancy to Foreign Financial Services Firms in Japan - With Special Focus On The Insurance Industry.

Jun 2009 – Oct 2015 · 6 yrs 4 mos · Tokyo, Japan

• Hands-on, directly responsible for the following within a number of roles & over many years:
• [+] Technology Infrastructure Labor & Non-Labor 3rd Party Expense Reengineering - data capture, analysis, tracking & reporting
• [+] IT Infrastructure management support
• Processes, procedures, tools, documentation, reporting and tracking systems, development & improvement
• Support Unix/Linux, Wintel, Database, Market Data, Client Services and Deskside support teams in getting things done & making sure achievements are visible to other stakeholders
• [+] CIO Dashboards and wide variety of IT Management & Team reporting
• Produce regular A3 'Placemat' snapshots of environment & issues facing Distributed Infrastructure
• Management of teams well used MS SharePoint
• [+] Regional Project & Program coordination (JP, SG, HK, KO, TW, AU & IN)
• Asset Optimization (Regional Coordination)
• Infrastructure side coordination of Equity & Global Markets Infrastructure and Application stability & resiliency initiatives
• [+] Asset Optimization, Server virtualization, consolidation and other cost save initiatives
• Recovered Asset Optimization Initiative, uncovering real status & identified new opportunities
• Built tracking and cost save estimation systems to allow the IT Infrastructure team to report status and project future cost savings
• Designed regular, detailed report decks & presented to local, regional and global heads

Feb 2009 – Present · 17 yrs 3 mos · Tokyo, Japan

• Business in Japan is the world's largest, oldest (18yrs+), and most established LinkedIn group, offline & online community for English-speaking professionals looking to do business in, with, and/or related to Japan.
• Also host and supporter to arguably some of Japan's best networking Events over the years, Business in Japan (BIJ) is a virtual and in-person platform for connecting like-minded professionals both offline and online in meaningful and constructive ways to further Business in, with or related to Japan.
• Stay up to date with the latest events & see past events here: http://businessinjapan.doorkeeper.jp regularly held online on the 'Drop-in, Audio-only' LinkedIn Audio platform, quarterly In-Person events in Tokyo. Open to co-hosting your Japan & Business/Professional life related Event!
• BIJ Partner Network Services website & BIJ Contributor Blog http://businessinjapan.com showcasing Services available through the Business In Japan Partner Network.
• Inviting discussion with me about any business opportunities you see with this community
• As of February, 2026 we are over 97,500 members, we will cross over 100,000 members by the end of the year and importantly for Networking and meeting in person, around 30% are Japan based.
• BIJ group fiercely opposes 'discussion'​ posts that simply are not that; (Advertising, Spam, Self Promotion, bland off topic platitudes or just 'RSS-like'​ news links - especially those simply forwarded into the group!), and encourages members to take the time to actively reach out to people and to engage with the group so that community members can come to know each other, what they're knowledgeable in, interested in and how they might help each other.
• Group Managers, Moderators, active members and myself, seek to encourage synergy between what we each individually want to achieve, and helping Japan; feel free to reach out and become involved. jason[at]businessinjapan[d0t]com

Jan 2009 – Jan 2020 · 11 yrs · Tokyo, Japan

• In-Person Business Networking in Tokyo, in small groups - connecting GoodPeople. 'Micro Networking'.
• Me connecting my network with each other around a common industry, job function, business opportunity or area of interest.

Jul 2007 – Dec 2008 · 1 yr 5 mos · Tokyo, Japan

• Internal Recruitment Consulting - Onsite Account Manager for a leading, global, onsite RPO Staffing and Recruiting and Managed Services company in Tokyo, Japan. At peak pre-Lehman collapse, GFC, managed three staff.
• HAYS Resource Management enable clients to respond to market conditions quickly and attract the right talent to their organisations, through utilising the best recruitment channels and maximising the power of their brand.

Jul 2007 – Oct 2008 · 1 yr 3 mos · Tokyo, Japan

• Resourcing Team manager focused on improving the recruiting process from Hiring Manager needs, to right candidate identification and offer.
• Partnering with business and HR management in the development of HR recruitment processes that drive organizational growth.
• Put in place systems to gain control of recruitment by building an onsite recruitment team that delivered those systems and processes from scratch, as well as forged strong and productive relationships with department heads, hiring managers and recruitment services suppliers.

Jul 2006 – Jul 2007 · 1 yr · Tokyo, Japan

• Helping people wanting to work for foreign companies in Japan in Sales; Pre-sales, Post-sales or Business Development as well as any technical, IT related role from Engineer to Management. Though able to advise anyone, was able to best introduce Japanese people (who speak some English), to IT Companies and Financial Services Companies, as well as non-Japanese able to use Japanese in their work.

Dec 2004 – Aug 2005 · 8 mos · Tokyo, Japan

• Onsite Contract role through Zeros And Ones Japan Ltd.
• Project Manager in BTO/IT
• UNIX Security and Audit related Projects (NIS+, SSM, Solaris 8)
• Equities eDial Server implementation

Apr 2003 – Jun 2006 · 3 yrs 2 mos · Tokyo, Japan

• LAST: Business Development Manager and VP of Zeros And Ones Japan Limited.
• Zeros And Ones was an Information Technology focused Human Resource Consultancy for over 5 years in Japan. 'ZAO' specialized in Bilingual IT related staff for contract and direct hire.
• PREVIOUSLY: Technology Infrastructure (IT) Project Manager for Global Finance Company managing a variety of high pressure, UNIX Infrastructure Projects, Audit driven and highly visible. Completed projects successfully and on time, to audit satisfaction & issue closure.
• INITIALLY: IT Coordinator, in team of contract Project Managers and staff, my role in the team; coordinating the IT side to the movement (Internal 'moves') of individual employees, teams, groups and whole departments within the building, for a Global Finance Company in Tokyo.
• Working in the Facilities Department, Corporate Services I was also involved in other areas of the Move/Add/Change (MAC or IMAC) process.

Apr 2003 – Dec 2004 · 1 yr 8 mos · Tokyo, Japan

• Onsite Contract role through Zeros And Ones Japan Ltd.
• Facilities - the IT Side to IMAC/MAC (internal Move/Add/Change), Moving one to many hundreds of people & their computers/technology around the building.

Jan 1996 – Jan 1998 · 2 yrs · Gold Coast, Queensland

• Began as a Client Services Officer and provided small to medium sized businesses with self diagnostic business management tools, plans, systems, checklists, guides, ideas and information to help solve business issues and achieve their business and financial goals.
• Later moved into sales team and rose to one of the top sales people.
• Positive Business Newsletter, by Damien Parker, was a flagship product & service, a subscription based monthly small business newsletter (22,000 paying subscribers in Australia & the longest running newsletter in its category; 280+ monthly issues).
• Damien Parker
• https://www.linkedin.com/in/damienparker1