Sep 2023 – May 2025 · 1 yr 8 mos · Bengaluru, Karnataka, India · On-site

Aug 2022 – Sep 2023 · 1 yr 1 mo · Kolkata, West Bengal, India

• Took Care of:
• 1). Department level Salesforce CRM implementation
• Preparing user stories that mimic business processes
• Ensured quality development that met user requirements
• Found new sources of data creation using the system
• Created best case SOP's of user interaction and data generation from the CRM system
• Ensured early resolution of user tickets and improvements in user experience
• 2). Lead Management processes for streamlining data and creating MIS dashboards
• 3). Account Management for Chhattisgarh state for Ductile Iron pipes
• 4). Scoping of a Pilot project of QR code implement of pipes
• 5). Certified ISO internal auditor to ensure process quality and control within the organisation
• 6). ESG benchmarking for the firm and activity landscaping with industry norms and peers
• 7). Industry research for new business line development for DI Fittings and business proposal for TML's entry in market
• 8). Monthly reporting for the M&S department

May 2022 – Jul 2022 · 2 mos · Kolkata, West Bengal, India

• 1). Studied the entire manufacturing and delivery chain for the DI pipes and Pig iron industry
• 2). Collated data for the movements of raw material through different transportation
• 3). Calculated scope 3 emissions for the firm while working with the Sustainability and Environment Team
• 4). Proposed data automation logic in SAP for continuous measurements and flagged major emission sources for the firm to improve transition of raw material

Apr 2021 – Jun 2021 · 2 mos · Bengaluru, Karnataka, India

• Worked on the Customer Advocacy initiatives in Automotive Domain
• 1). Summarised client account journey
• 2). Performed market research to understand the project related nuances
• 3). Applied scripting and storyboarding skills to create visual summaries and marketing content
• 4). Obtained an understanding of customer advocacy in B2B models

May 2019 – Feb 2020 · 9 mos · Lucknow Area, India

• 1. Perform in-depth analysis of new client sites.
• 2. Manage key client accounts and relationships.
• 3. Contribute to service and procedure improvements.
• 4. Research social media strategies, implement and monitor social media campaigns.
• 5. Share industry knowledge across the team and relay best practices to clients.
• 6. Carry out detailed keyword research for new and existing clients.
• 7. Generate online and offline marketing and advertising ideas for client campaigns.
• 8. Plan, recommend and prepare digital marketing strategies for current and potential clients.
• 9. Liaise with clients throughout active campaigns.
• 10. Involved in all activities related to handling a team, Campaign management, Social media management, and content marketing strategy.
• 11. Improve the search engine ranking of SEO clients through:
• On-page optimization
• Link building
• 12. Produce detailed performance reports (including rankings, web statistics, etc).

Aug 2017 – Sep 2018 · 1 yr 1 mo · Mohali