Mar 2026 – Present · 2 mos · San Francisco Bay Area

Sep 2025 – Feb 2026 · 5 mos

Feb 2022 – Sep 2025 · 3 yrs 7 mos

• As one of Confluent’s first TPM hires, I supported the Product & Engineering teams through driving various strategic initiatives and building/managing operational processes as teams rapidly grew and scaled. In this role, I am generally involved in particularly cross-functional activities requiring collaboration between multiple business functions and prod/engineering teams, consulting on team workflow management, and supporting quarterly/annual product planning.
• Notable projects: Rollout of commercial model change in Confluent’s cloud product from capacity-based billing to usage-based billing; implementation of numerous connectors w/ third parties for moving data in and out of Kafka; launch of billing integrations with Cloud service provider (AWS, Azure, GCP) marketplaces; execution of various cross-functional efforts related to cloud margin improvement.
• Notable processes/programs: customer listening program for capturing, managing & taking action on product feedback from field teams including customer escalation management; program for new product introduction (NPI) & cross functional approvals ahead of feature launches; process for managing company-facing product roadmap dashboard and any related communications/artifacts; incident response, management & postmortem program; leadership review forums for ensuring product&engineering alignment through SDLC; subject matter expertise (SME) program to develop field product expertise and support customers at scale.
• Recognized with President’s Club award in 2020.

Jan 2020 – Mar 2022 · 2 yrs 2 mos

Nov 2018 – Jan 2020 · 1 yr 2 mos

Feb 2014 – Jun 2014 · 4 mos · San Francisco Bay Area

• Identify and execute on opportunities to increase user adoption and reduce churn for a SaaS product
• Analyze existing business processes to provide recommendations leveraging the software
• Coordinate and lead web-based and onsite training sessions with end users
• Assist users in the troubleshooting and resolution of any questions or issues
• Develop various materials as needed – presentations, custom training curriculums, best practices and account plans

Aug 2012 – Jul 2013 · 11 mos · Greater Madison Area

• Worked closely with Sr. Project Manager in leading a team of eight analysts in the implementation of an industry-leading healthcare application’s Health Information Management module for a national organization impacting 80,000 end users
• Responsible for determining project scope, creating project plans, writing progress reports, liaising between project teams and key stakeholders, researching and resolving technical issues, and ensuring objectives were met
• Analyzed client business requirements to provide recommendations on workflow optimization and process improvements
• Engaged in hands-on software build, testing, debugging and optimization
• Coordinated and facilitated weekly meetings with people across broad technical backgrounds and organizational positions on project status, risk management, and task assignment