Abhishek P

Operations Associate

Bengaluru, Karnataka, India5 yrs 3 mos experience

Key Highlights

5 years of diverse experience in D2C e-commerce.
Proficient in managing customer support and escalations.
Skilled in logistics and inventory management.

Stackforce AI infers this person is a D2C E-commerce Operations Specialist with strong customer support and logistics management skills.

Contact

Skills

Core Skills

E-commerceCustomer SupportBusiness Process Outsourcing (bpo)

Other Skills

Service-Level Agreements (SLA)Business-to-Business (B2B)Customer SatisfactionTeamworkMicrosoft ExcelCustomer ServiceProblem SolvingMicrosoft PowerPointCustomer ManagementSales & MarketingLogistics Management

About

I have 5 years of experience in the Ecommerce platform in multiple roles like Operations executive,senior seller support executive, lead Escalation desk and CX associate.

Experience

5 yrs 3 mos

Total Experience

1 yr 7 mos

Average Tenure

9 mos

Current Experience

The house of rare

Senior executive D2C

Jul 2025 – Present · 9 mos · Bengaluru, Karnataka, India · On-site

Myntra

Operations Executive

Mar 2024 – Present · 2 yrs 1 mo · Bengaluru, Karnataka, India · Hybrid

Handling top most D2C, MBA & MFB fashion brands like Max, Highlander, Snitch etc in terms of fulfillment and performance.

E-CommerceService-Level Agreements (SLA)

Stumbl

CX associate

Dec 2022 – Nov 2023 · 11 mos · Bengaluru, Karnataka, India · Hybrid

Used to handle all types of customer issues via tickets, mails, social media escalations etc.
Making reports for sellers pending orders to push in processing and dispatching orders within SLA.
Sharing an ageing report on daily basis with particular teams to clear pending cases to maintain CX service better.

Customer SupportBusiness-to-Business (B2B)

Meesho

2 roles

Customer Escalations

Feb 2021 – Nov 2021 · 9 mos · Bengaluru, Karnataka, India · Remote

CX escalations team used to handle play store escalations and interacting with customers to understand the issues and get the good ratings and reviews by resolving issues.

Customer SupportCustomer Satisfaction

Senior supplier support executive

Jul 2019 – Jan 2021 · 1 yr 6 mos · Bengaluru, Karnataka, India · Remote

I used to handle seller issues via Tickets and emails for each and every issue related to Orders, Payments, returns etc.
On a daily basis I used to send out aging reports to internal teams like Logistics, Tech etc to push pending cases to resolve and maintain better seller experience.
Used to maintain an outsource team.

Business-to-Business (B2B)Business Process Outsourcing (BPO)