Manas Om Nanda

Operations Associate

West Delhi, Delhi, India11 yrs 9 mos experience
Highly Stable

Key Highlights

  • Freelance advisor to Fortune 500 organizations.
  • Expert in customer lifecycle management and sales.
  • Proven track record of successful project completions.
Stackforce AI infers this person is a SaaS and IT Services expert with strong customer engagement and sales capabilities.

Contact

Skills

Core Skills

It Services & ManagementSoftware & SaasCustomer Lifecycle ManagementCustomer Relationship ManagementSalesBusiness Development

Other Skills

Staffing IndustryEducation & eLearningB2BContact CentreLabor & Resource TrendsTechnical SupportCustomer EngagementEntertainment & MediaTraining & Mentor ProgramCreative DesignNetwork Designing & ToolsOnboardingDeploymentUpsellingCross-selling

About

Manas Nanda is currently a freelance advisor and consultant to fortune 500 organizations. Previously he held the position of Customer Success Manager, while working at Adobe Inc.. Manas worked in this capacity for 3 years (December 2016 - September 2019). Before this, Manas held the position of Sales Specialist-APAC, while working at Adobe Inc.. Manas occupied this position for 5 years (January 2012 - November 2016). Previously, Manas held the position of Technical Support, while working at Quatrro. Manas held this role for 5 months (July 2011 - December 2011). Before this, Manas held the position of Sr Installation Engineer (CSD), while working at Bharti Airtel. Manas occupied this position for 4 months (July 2008 - November 2008). Previously, Manas held the position of Marketing & Sales Engineer, while working at Cadem Technologies Pvt Ltd. Manas held this role for 15 months (June 2004 - September 2005). Manas completed a Bachelor of Engineering (BE) in Computer Systems Networking and Telecommunications from Institute Of Electronics And Telecommunication Engineering, in 2010.

Experience

11 yrs 9 mos
Total Experience
2 yrs 4 mos
Average Tenure
2 yrs 2 mos
Current Experience

Vedic sadhana foundation

Customer Experience Specialist

Mar 2024Present · 2 yrs 2 mos · India · Remote

  • With devotion in my heart and dharma in my actions, I serve seekers of the Divine across the world. At Vedic Sadhana Foundation, I am blessed to be a bridge between ancient Vedic wisdom and modern spiritual technology—guiding souls on their sacred journey through love, seva, and sadhana. 🌸🕉️ vedicsadhana.org

Nanda associates

Solopreneur Expert Advisor

Oct 2019Feb 2024 · 4 yrs 4 mos · New Delhi, Delhi, India

  • A certified freelance advisor and consultant to fortune 500 organizations.
  • Hourly Paid service (USD) over call and video (Encrypted line).
  • Have completed 350+ projects & consultations successfully since last 2 years.
  • Mentioned Below is a brief about my work and expertise covered.
  • TECHNOLOGY/INDUSTRY COVERED
  • · IT Services & Management · Software & SAAS · Staffing Industry · Education & eLearning · B2B, Contact Centre · Labor & Resource Trends · Technical, Customer Support & Customer Engagement · Entertainment & Media · Training & Mentor Program · Creative Designer · Network Designing & Tools
  • PRODUCTS/SERVICES COVERED
  • · Adobe Acrobat, After effects, Dreamweaver, InDesign, Photoshop & many more · Audio Video & Editing Software · Photo Editing Software · E-learning & LMS Software · Digital Imagery Market · Customer Lifecycle Management-Adoption/Deployment/Growth Upsell/Renewals & Retention. · Channel Sales, Inside Sales, Inbound & Outbound Sales · Chatbot Software & Services · Conversational AI Tools · E Signature Products, Contract Lifecycle Management · Gainsight, Hendrix, Sales Force Web Designing, Hosting, CRM
  • HOW I HELP?
  • · Software Working & Features · Competitive View & Comparison · Market Penetration & Current Market Value · Pricing & Discounts · Company's Past, Present & Future Market Position · Detail Discussion on Publicly Available Information · Guidance for Implementation Of New Process, Procurement Of New Solution & Services Training Provided for Sales & Customer Success Process establishment.
IT Services & ManagementSoftware & SAASStaffing IndustryEducation & eLearningB2BContact Centre+7

Adobe

2 roles

Customer Success Manager

Dec 2016Sep 2019 · 2 yrs 9 mos

  • Handled On boarding, deployment, adoption, upsell/cross sell and renewal of the assigned SMB & Enterprise accounts.
  • Following complete customer life cycle management with structured and timely approach.
  • Research customer contracts and purchasing history in Adobe's various customer management systems & external sources such as LinkedIn to figure out the expansion opportunity in an account
  • Securing and validating renewal orders, driving maximum renewal & up-selling from the install base Engage as required, with the supporting functional teams to resolve issues raised by customers related to their Creative Cloud Subscriptions
  • Build strong relationships with business partners inside and outside the organization and leveraging all available resources to support the business process of renewals.
  • Managing the opportunity pipeline from week to week, providing accurate and timely updates to management on progress and outlook.
  • Be the voice of the customer internally at Adobe – sharing process improvements and asks back into the internal ecosystem.
Customer Lifecycle ManagementOnboardingDeploymentUpsellingCross-sellingRenewal Management+1

Sales Specialist-APAC

Jan 2012Nov 2016 · 4 yrs 10 mos

  • Handling APAC and ANZ Sales for Adobe Digital Media Products.
  • Business development from both new and existing accounts.
  • Carrying sales quota and delivering growth in assigned territories.
  • Closely collaborate with Enablement, Marketing and Support teams to identify new opportunities.
  • Conduct sales campaigns and demand generation activities to regain lost accounts and expand
  • Adobe footprint in existing accounts though up selling and cross selling.
  • Have experience of Transactional as well as Consultative selling.
  • Have mentored, coached the Sales Team and setup the pilot process too.
SalesBusiness DevelopmentDemand GenerationConsultative SellingMentoring

Quatrro

Technical Support

Jul 2011Dec 2011 · 5 mos

  • Part of Sales Operations team. NA Region.

Bharti airtel

Sr Installation Engineer (CSD)

Jul 2008Nov 2008 · 4 mos · Gurugram, Haryana, India

  • Handling customer queries in NCR related to DTH activation and technical issues.
  • Managed team of 6 people related to field sales.

Cadem technologies pvt ltd

Marketing & Sales Engineer

Jun 2004Sep 2005 · 1 yr 3 mos · India

  • Sales for (Hyderabad, Bangalore, Chennai, Coimbatore, Mysore) and NCR region.
  • Explored new enquires and did Detailed Requirement Analysis for the Customers.
  • Follow-up done for the enquiry and leads.
  • Industries visited – Tata Steels, ISRO, LRDE, CATERPILLAR, GODREJ & BOYNCE, INDIAN NAVY.

Education

Institute Of Electronics And Telecommunication Engineering

Bachelor of Engineering (BE) — Computer Systems Networking and Telecommunications

Jan 2006Jan 2010

Mira Model Senior Secondary School

Higher Secondary — science

Jan 2000Jan 2001

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