Oct 2019 – Feb 2024 · 4 yrs 4 mos · New Delhi, Delhi, India

• A certified freelance advisor and consultant to fortune 500 organizations.
• Hourly Paid service (USD) over call and video (Encrypted line).
• Have completed 350+ projects & consultations successfully since last 2 years.
• Mentioned Below is a brief about my work and expertise covered.
• TECHNOLOGY/INDUSTRY COVERED
• · IT Services & Management · Software & SAAS · Staffing Industry · Education & eLearning · B2B, Contact Centre · Labor & Resource Trends · Technical, Customer Support & Customer Engagement · Entertainment & Media · Training & Mentor Program · Creative Designer · Network Designing & Tools
• PRODUCTS/SERVICES COVERED
• · Adobe Acrobat, After effects, Dreamweaver, InDesign, Photoshop & many more · Audio Video & Editing Software · Photo Editing Software · E-learning & LMS Software · Digital Imagery Market · Customer Lifecycle Management-Adoption/Deployment/Growth Upsell/Renewals & Retention. · Channel Sales, Inside Sales, Inbound & Outbound Sales · Chatbot Software & Services · Conversational AI Tools · E Signature Products, Contract Lifecycle Management · Gainsight, Hendrix, Sales Force Web Designing, Hosting, CRM
• HOW I HELP?
• · Software Working & Features · Competitive View & Comparison · Market Penetration & Current Market Value · Pricing & Discounts · Company's Past, Present & Future Market Position · Detail Discussion on Publicly Available Information · Guidance for Implementation Of New Process, Procurement Of New Solution & Services Training Provided for Sales & Customer Success Process establishment.

Dec 2016 – Sep 2019 · 2 yrs 9 mos

• Handled On boarding, deployment, adoption, upsell/cross sell and renewal of the assigned SMB & Enterprise accounts.
• Following complete customer life cycle management with structured and timely approach.
• Research customer contracts and purchasing history in Adobe's various customer management systems & external sources such as LinkedIn to figure out the expansion opportunity in an account
• Securing and validating renewal orders, driving maximum renewal & up-selling from the install base Engage as required, with the supporting functional teams to resolve issues raised by customers related to their Creative Cloud Subscriptions
• Build strong relationships with business partners inside and outside the organization and leveraging all available resources to support the business process of renewals.
• Managing the opportunity pipeline from week to week, providing accurate and timely updates to management on progress and outlook.
• Be the voice of the customer internally at Adobe – sharing process improvements and asks back into the internal ecosystem.

Jan 2012 – Nov 2016 · 4 yrs 10 mos

• Handling APAC and ANZ Sales for Adobe Digital Media Products.
• Business development from both new and existing accounts.
• Carrying sales quota and delivering growth in assigned territories.
• Closely collaborate with Enablement, Marketing and Support teams to identify new opportunities.
• Conduct sales campaigns and demand generation activities to regain lost accounts and expand
• Adobe footprint in existing accounts though up selling and cross selling.
• Have experience of Transactional as well as Consultative selling.
• Have mentored, coached the Sales Team and setup the pilot process too.

Jul 2011 – Dec 2011 · 5 mos

• Part of Sales Operations team. NA Region.

Jul 2008 – Nov 2008 · 4 mos · Gurugram, Haryana, India

• Handling customer queries in NCR related to DTH activation and technical issues.
• Managed team of 6 people related to field sales.

Jun 2004 – Sep 2005 · 1 yr 3 mos · India

• Sales for (Hyderabad, Bangalore, Chennai, Coimbatore, Mysore) and NCR region.
• Explored new enquires and did Detailed Requirement Analysis for the Customers.
• Follow-up done for the enquiry and leads.
• Industries visited – Tata Steels, ISRO, LRDE, CATERPILLAR, GODREJ & BOYNCE, INDIAN NAVY.