Nidhi Yadav

Operations Associate

Delhi, India12 yrs 9 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Proven track record in brand management and awareness.
Strong leadership in performance and revenue generation.
Expertise in customer lifecycle and support management.

Stackforce AI infers this person is a skilled Operations Manager with expertise in brand management and customer support in a B2B environment.

Contact

Skills

Core Skills

BrandStrategic PlanningPerformance ManagementPerformance ImprovementCustomer Support

Other Skills

Collaborative LeadershipRevenue GenerationAnalytical SkillsCoachingCalibrationUpsellingTechnical SupportCustomer Lifecycle ManagementClient OnboardingStrategic InitiativesStakeholder ManagementMicrosoft ExcelForecastingData InterpretationBusiness Insights

Experience

12 yrs 9 mos

Total Experience

3 yrs 2 mos

Average Tenure

6 yrs 5 mos

Current Experience

Accenture

3 roles

Brand Ambassador

Jul 2023 – Present · 2 yrs 10 mos

Brand Awareness, Brand’s Core values, Compliance, Performance review, Outlier Management, Weekly and monthly review of Revenue with stakeholders

BrandCollaborative Leadership

Operations Manager

Dec 2022 – Present · 3 yrs 5 mos

Operations Manager

Dec 2019 – Present · 6 yrs 5 mos

Strategic PlanningRevenue Generation

Airbnb

Team Manager

Apr 2018 – Oct 2019 · 1 yr 6 mos · Gurugram, Haryana, India · On-site

Team Manager, Performance Management, Client reviews, Monthly/Weekly business review

Analytical SkillsCoachingPerformance Management

Convergys india services private limited bpo

Team Manager

Feb 2014 – Apr 2018 · 4 yrs 2 mos · Gurugram, Haryana, India · On-site

Team Manager worked with AT&T client

CalibrationPerformance Improvement

Wipro

Associate

Jun 2013 – Feb 2014 · 8 mos · Delhi, India · On-site

Customer service and Sales associate in Tier 2 technical support team for HP Printers

UpsellingTechnical SupportCustomer Support

Education

LIET, ALWAR

Jan 2009 – Jan 2013

LIET, ALWAR

Jan 2009 – Jan 2013

LIET, ALWAR

Jan 2009 – Jan 2013

LIET, ALWAR

Jan 2009 – Jan 2013

LIET, ALWAR

Jan 2009 – Jan 2013

LIET, ALWAR

Jan 2009 – Jan 2013

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