Vinay Kumar Nair

Associate Consultant

Delhi, India15 yrs 7 mos experience

Highly Stable

Key Highlights

15 years of experience in Workforce Management.
Expert in analytical skills and vendor management.
Proven track record in enhancing customer satisfaction.

Stackforce AI infers this person is a Workforce Management Analyst with strong analytical and vendor management capabilities.

Contact

Skills

Core Skills

Workforce ManagementAnalytical SkillsVendor Management

Other Skills

Call CenterTeam ManagementTransition ManagementService DeliveryCustomer SatisfactionCustomer ServiceBPOSoft SkillsOutsourcingIncident ManagementCOPCCustomer SupportProcess MigrationProcess ManagementReal Time Adherance

About

15 Years of overall experience, currently working as Senior Analyst, Workforce Management with Airbnb Capability Center, Gurgaon.

Experience

15 yrs 7 mos

Total Experience

8 yrs 4 mos

Average Tenure

7 yrs 3 mos

Current Experience

Airbnb

Senior Analyst Workforce Management

Jan 2019 – Present · 7 yrs 3 mos · India

Analytical SkillsCall CenterWorkforce Management

Convergys

Associate, Command Center

Sep 2010 – Jan 2019 · 8 yrs 4 mos · Gurugram, Haryana,India

Vendor ManagementAnalytical Skills

Education

New Delhi

Bachelor of Arts (BA) — Arts (Humanities)

Jan 2002 – Jan 2007

GBSSS, NO.1 C-Block, Janak Puri, New Delhi-110058

Humanities — Arts

Jan 1995 – Jan 2002

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