Akshay Kumar — Operations Associate

I am an Operations & Customer Experience leader with 10+ years of expertise in driving service excellence, managing high-performance teams, and transforming operational workflows for scale. My work blends people leadership, process optimization, VOC insights, and data-driven decision making, enabling companies to deliver superior customer outcomes while improving efficiency and reducing operational friction. Over the years, I’ve led teams of 100+, managed large customer portfolios, and implemented strategies that strengthened retention, improved quality scores, and transformed customer journeys. My leadership style is rooted in clarity, empathy, accountability, and structured execution. I excel at: • Operations leadership & team management • Voice of Customer (VOC) analysis & CX improvement • Escalation management & service delivery excellence • KPI/SLA optimization across complex workflows • Digital adoption & process automation • Cross-functional collaboration with Product, Tech & Business teams • Building SOPs, training frameworks, and scalable processes I am now seeking Operations Manager / Customer Experience Lead / Program Manager roles where I can drive transformation, lead diverse teams, and build customer-centric operational systems.

Stackforce AI infers this person is a Customer Experience and Operations leader with expertise in service delivery and process optimization.

Location: Delhi, India

Experience: 13 yrs 3 mos