Syed Ahamed — Co-Founder

👋 Hi, I’m Syed Ahamed — Founder of SOSA Consulting & Services, a purpose-driven coaching platform helping students, professionals, and organizations across the UAE, UK, and India build global careers and high-performing teams. 🔹 Whether you're a college student preparing for placements, a professional switching careers, a mid-level manager aiming for leadership, or an organization building stronger teams — I help bridge the gap between potential and performance through practical, personalized, and culturally aware coaching. 🎯 What I Specialize In: ✅ Career Launch & Transitions Resume & LinkedIn branding, interview coaching, job search strategy tailored for UAE, UK, and Indian markets. ✅ Soft Skills & Communication Coaching Accent-neutral English, public speaking, body language, and communication mastery. ✅ Leadership & Workplace Growth Time management, emotional intelligence, global team readiness, and confidence building. ✅ Mindset & Motivation Career clarity, consistency, and coaching that aligns with your values and growth goals. ✅ Team Building Workshops Interactive, high-impact team building experiences for: • Corporates (Small & Large) – Cross-functional collaboration, leadership dynamics, productivity • Professional Teams – Communication, role clarity, trust-building • Colleges & Institutions – Campus-to-corporate readiness, collaboration, and personal leadership • Startups & NGOs – Energizing sessions focused on culture-building, creativity, and resilience 📍 Region-Focused Support 🇦🇪 UAE – Coaching for expats, fresh grads & mid-career professionals 🇬🇧 UK – Support for Tier-2 job seekers, international students, and managers 🇮🇳 India – Campus programs, workshops, and 1:1 coaching ✨ Services at a Glance 🎯 1:1 Career Coaching (Online/Hybrid) 🎯 Resume + LinkedIn Optimization 🎯 Interview Practice (UAE | UK | India) 🎯 Soft Skills & Communication Training 🎯 Team Building Programs (Virtual & Onsite) 🎯 Corporate Upskilling Workshops 🎯 College Mentorship Initiatives 📩 DM me to explore how we can work together — whether you're building your career or your team.

Stackforce AI infers this person is a Coaching and Customer Support expert with a strong background in FinTech and Technology.

Location: Bengaluru, Karnataka, India

Experience: 12 yrs

Skills

Career Coaching
Resume Writing
Job Placement Support
Customer Support
Training Management

Career Highlights

Coached over 300 clients across multiple regions.
Led high-impact customer support teams in FinTech.
Designed training programs that improved team performance.

Work Experience

SOSA Consulting and Services

Career Coach | Resume Strategist | Job Placement & Growth Mentor |Students & Professionals Training (10 mos)

Higeki Services Pvt. Ltd

Manager - Customer Support & Training | FinTech/SaaS| E-Commerce Startup (5 yrs 8 mos)

Apple

Training Manager (6 yrs 6 mos)

Education

Master of Business Administration - MBA at Christ University, Bangalore

Bachelor of Commerce - BCom at St Joseph's College of Commerce (Autonomous)

12th in Commerce at Christ University, Bangalore

at Bishop Cotton Boys' School

Syed Ahamed

Co-Founder

Bengaluru, Karnataka, India12 yrs experience

Highly Stable

Key Highlights

Coached over 300 clients across multiple regions.
Led high-impact customer support teams in FinTech.
Designed training programs that improved team performance.

Stackforce AI infers this person is a Coaching and Customer Support expert with a strong background in FinTech and Technology.

Contact

Skills

Core Skills

Career CoachingResume WritingJob Placement SupportCustomer SupportTraining Management

Other Skills

LinkedIn OptimizationInterview PreparationSoft Skills TrainingSupport ManagementTraining Program DesignCustomer Experience ManagementCross-functional CollaborationiOSMac osPersonal TrainingLeadership DevelopmentExecutive CoachingLean Six SigmaCertified Professional Resume WriterResume Review

About

Experience

12 yrs

Total Experience

6 yrs 1 mo

Average Tenure

Current Experience

Sosa consulting and services

Career Coach | Resume Strategist | Job Placement & Growth Mentor |Students & Professionals Training

Jul 2025 – Present · 10 mos · Bengaluru · Hybrid

As a Career Coach and Resume Consultant, I provide personalized, practical, and results-driven coaching to students, job seekers, and working professionals who want to improve their job readiness, stand out in competitive markets, and secure fulfilling roles across the UAE, UK, and India.
🔹 Services I Offer:
Resume Writing & LinkedIn Optimization
ATS-friendly resumes tailored to industries and global markets
Interview Preparation
Mock interviews, common Q&A, and confidence-building techniques
Career Coaching
Helping individuals gain clarity, align strengths with goals, and map a growth plan
Job Placement Support
Sourcing relevant openings, preparing for HR/technical rounds, and follow-up guidance
Soft Skills & Communication Training
Especially useful for fresh graduates, career switchers, and international candidates
Workshops & Webinars for colleges, startups, and professionals
🔹 Key Outcomes:
Coached 300+ clients from India, UAE, and the UK
Helped students secure internships & placements in MNCs and startups
Supported professionals in transitioning across industries and roles
Conducted 1:1 sessions, group training, and campus hiring bootcamps

Resume WritingLinkedIn OptimizationInterview PreparationCareer CoachingSoft Skills Training

Higeki services pvt. ltd

Manager - Customer Support & Training | FinTech/SaaS| E-Commerce Startup

Oct 2019 – Jun 2025 · 5 yrs 8 mos

Scaled and led a 50-member global customer support and collections team, delivering high-impact service across mobile and web platforms. Supported Tier 1 and Tier 2 queries, including KYC, loan disbursals, app tech issues, and behavioral nudges to drive user retention and satisfaction.
🔹 Trained and coached employees, team leads, and startup founders—helping them build high-performance teams rooted in customer-first thinking.
🔹 Partnered directly with CEOs and leadership teams to design support strategies, shape SOPs, and improve decision-making with customer insights.
🔹 Created and delivered scalable training programs, onboarding journeys, and continuous learning tracks tied to KPIs and evolving product needs.
🔹 Mentored early-stage startup teams on customer experience, retention flows, and scalable support infrastructure.
🔹 Implemented tools like Freshdesk, WhatsApp API (360dialog), Metabase, and AI chatbots—enabling ticket triage, sentiment detection, and a 20% workload reduction.
🔹 Authored and maintained 100+ knowledge base articles—cutting ticket volume by 25% and fast-tracking new hire ramp-up.
🔹 Led cross-functional collaboration with Product, Engineering, and UX—reducing drop-offs and enhancing onboarding UX.
🔹 Reduced SLA breaches by 35% through smart shift planning, escalation flows, and agent coaching.
🔹 Maintained a CSAT score consistently above 95% across APAC and EMEA regions.
🔹 Delivered performance reviews and monthly support insights to the CEO and investors, directly influencing roadmap and retention strategies.
💬 Known for developing support teams that don’t just resolve issues—but elevate user experience, brand trust, and operational excellence.

Support ManagementCustomer SupportTraining Program DesignCustomer Experience ManagementCross-functional CollaborationTraining Management

Apple

Training Manager

Jun 2013 – Dec 2019 · 6 yrs 6 mos · Bengaluru, Karnataka, India · On-site

Started as an Associate, quickly promoted through Senior and Lead roles, and eventually earned a spot on the Training & Coaching team. As Training Manager, I was responsible for driving learning initiatives that directly improved team performance, engagement, and customer experience.
🔹 Led onboarding programs for new hires, ensuring a smooth cultural and operational transition into Apple.
🔹 Designed role-specific training modules for Team Leads, resulting in measurable improvements in KPIs and team productivity.
🔹 Created strategic training calendars to boost participation, knowledge retention, and operational alignment.
🔹 Delivered 1:1 coaching and group sessions focused on performance improvement, soft skills, and Apple’s customer-first mindset.
🔹 Worked cross-functionally to uphold global training standards and integrate live product updates into learning journeys.
💡 Passionate about building capable, confident teams that thrive on excellence and continuous learning.

iOSMac osTraining Management